Customer Service Manager
Resume:
Tacoma, WA *****
PATRICK M. O’BRIEN email: ******@*****.***
EDUCATION:
University Of Washington – Bachelor of Arts Degree Graduated
Seattle, Washington
Seattle Central Community College – General Studies Graduated
Seattle, Washington
WORK EXPERIENCE:
L.N. Curtis and sons
Seattle, WA 206-***-**** 07/2011 – Present
Sales and customer service specialist for emergency and life safety equipment.
Maintain and increase sales accounts.
Manage multiple City and Department accounts.
Provide quality and consistent customer service.
Port of Seattle Sea-Tac Airport
Sea-Tac, WA 206-***-**** (direct line)
Aviation Security Department – Manager, Physical Security 11/04 – 07/2011
Security Manager: Chris Samlaska 206-***-****
Chairman for the airport security violations Program 2004 – 2011
Manage the airport security program to ensure compliance.
Liason with the TSA, Airlines and other airport tenants on security matters.
Manager of 82 full-time represented staff and two supervisors
Manage positive and effective relations with ILWU Local 9
Enforce Airport Security Plan
Enforce Port of Seattle Rules & Regulations
Coordinate/administer 3 employee seniority shift bids per year
Manage daily schedule, vacation requests, sick calls
Manage security related projects and special operations
Implemented successful training/cross-training programs
Implemented successful department operation manuals
Maintain positive proactive working relationship with all airport tenants/managers
Implemented an annual employee review program
Aviation Security Department – Operations Supervisor 5/02 - 11/04
Supervisor: Wendy Reiter – 206-***-****
Operations Department – Senior Access Controller 7/99 - 5/02
Supervisor: Bill Wilkinson – 206-***-****
Operations Department – Access Controller 1/98 – 7/99
Supervisor: Don Axt – 206-***-****
Horizon Airlines
Sea Tac Airport, SeaTac, WA 206-***-****
Customer Service/Ground Service agent 11/91 –1/98
Supervisor: Erick Burke (Employee of the Month, June 1994)
Sea-First Bank
Madison Park Branch, Seattle, WA 206-***-****
Customer Service Representative 10/95 -5/96
Customer Service Manager: Denise Seaborn
PATRICK M. O’BRIEN – continued
Specialized Training and Group Work
2008 Present-Volunteer at Ronald McDonald House; Seattle, WA.
2007 University of Washington Executive Leadership Certificate Program
2006 Seattle University leadership program
2005 POS Real Leadership Program
2005 Recipient of TSA/POS “ Partnership Award”
2004 POS Union Negotiations Team 2004-2011 Contract Negotiations
Renton High School – Varsity Boys’ Soccer Coach (2000-2004)
Foster High School – Special Education Teacher Assistant (1999)
REFERENCES:
Chris Samlaska Kristine Ball
Port of Seattle Port of Seattle
Sea-Tac Airport Sea-Tac Airport
Manager, Airport Security Emergency Operations
********.*@***********.*** ****.*@***********.***
Mark Coates Mike Ehl
Port of Seattle Port of Seattle
Sea-Tac Airport Sea-Tac Airport
Manager Airfield Director, Operations
******.*@***********.*** ****.*@***********.***
Corey Mason
Friend
*****@******.***
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