Customer Service Manager

Angelique Mitchell

**** * ********* ****, ************, TN, 37130 414-***-**** *************@*****.***

December 11, 2015

To whomever it may concern:

Please take a look at my attached resume for a detailed look at my skills and experience. Here's a snapshot of what I have to offer:

My educational background and work experience has prepared me for the role of this particular position. I am eager to contribute my enthusiasm and up-to-date skills to your company. My previous experience working as a cashier for Cousins Subs Corporation, Menards Cashier, Service Desk Clerk and on hand Head Cashier/Supervisor when necessary gave me unique experiences. I have an excellent track record of handling different personalities and maintaining a stable environment in the work place whether alone or working with a team. I also have a great deal of experience in money management and with handling, counting and distributing money on a day to day basis. My expertise in customer service makes me a great addition to your team. In addition to those qualities, I have also held many positions working as a caregiver and nanny which required me to handle different personalities in different given situations.

Thank you for taking the time to review my attached resume. Should you have any questions, please contact me at your earliest convenience. I look forward to hearing from you.

Sincerely

Angelique A Mitchell

Angelique A. Mitchell

1606 N Tennessee Blvd APT EE65 Cell Phone: 414-***-****

Murfreesboro, TN, 37130 Home Phone: 414-***-****

Education: Wauwatosa West High School;

Wauwatosa WI

Cumulative GPA: 3.0/4.0

Major Courses:

AP Literature, Advanced Composition, Advanced Chemistry, Advanced Physics, Spanish Student for 4 years,

AP Government and Politics

Law In Society

University of Wisconsin Milwaukee (2012- 2014)

Middle Tennessee State University

(2015-current)

Work Experience: Baby Sitter (2009-Present)

-Provided attentive service to children

under the age of ten.

-Provided children with healthy nutritious food.

Cousins Subs (2011-2013)

-Cashier

-Provided excellent customer service

-Assisted those as needed

-Trainer to new cashiers

Menards (June 2013-July 2014)

-Cashier

-Service Desk Clerk

-duties included organizing, cleaning, organizing, customer ` service, training others, assisting guest with multiple questions, restocking items, printing paperwork, multitasking, handling multiple issues, inventorying items, working with various computer programs at once, processing returns and exchanges, processing credit card payments and following security procedures when necessary.

Head cashier/Supervisor duties performed multiple times when needed and was asked to promote to supervisor. Duties included watching over the floor and multiple (sometimes up to 10) cashiers at a time, answering and transferring phone calls, distributing and receiving money, balancing drawers .

Home Helpers (August 2014-Current)

Caregiver

-Duties included: providing care for multiple individuals at once (more than 15), answering phone calls throughout the day, assisting families and clients over the phone as well as face to face, relaying messages between clients and supervisor, copying and faxing documents, providing written documentation daily, answering and figuring questions in a timely manner.

This position also required me to work in a face paced environment without a supervisor on site. I acted as caregiver 1 which required me to carry a phone that responded to all issues on hand, carry keys, and make critical decisions as to how the team would handle any unexpected issues.

Activities/Volunteer: Newspaper (2011)

Mock Trial (2011)

Peer Mentor (2010-Present)

Kinderkonzert (2009-Present)

Gungfu Martial Arts (2009 2011)

References:

Tracy Jefferson: Family friend 414-***-****

Janae Watson: Menards Co-worker 414-***-****

Sandy: Cousins Subs General Manager 414-***-****

Benedict Prosper: Menards Manager 414-***-****

Susan Speights: Home Helpers Supervisor 615-***-****)

Contact this candidate