Customer Service Representative

Monique R. Corey

*** ***** *******

Acworth, Georgia 30102

Phones: 678-***-****

Email:21 **********@*****.***

Objective: To find a position that will utilize my knowledge and skills in a productive manner, while benefiting my employer.

Experience:

Customer Service Representative First Investor Servicing Corp 2014-present

Assisted customer with questions or problems pertaining to their accounts. Confirm account holder by following safeguards procedures. Document customer accounts accurately making sure correct information is updated. Provide sufficient information for appropriate research and timely resolution.

Customer Service Representative, Home Depot 2012-2014

Consistently assist customers with routine requests, questions and concerns, both through the store environment, as well as the customer contact center (October 2012-Present). Research products, services and billing to ensure customers receive reliable, knowledgeable service. Receive and process product orders for customer satisfaction.

Collections Representative CarMax Auto Finance 2009-2012

Provided exceptional customer service while interacting with customers regarding delinquent accounts, normally 1-29 days past due Collected funds via electronic check, as well as credit/debit card from customers on a daily basis. Assisted in the repossession and remarketing departments with weekly audits, creation of files, as well as communicated information from the stores to each department respectively. Created repossession information on individual accounts on daily basis.

Repo/Vendor Compliance CarMax Auto Finance 2005-2009

Created spreadsheets through Excel, as well as creating workflows to benefit each department. Processed and entered essential information in individual accounts data through Microsoft Word. Participated with invoice processing, as well as validation vendor invoices via the web. Created repossession information on individual accounts on daily basis, including vehicle pick up, location and fees associated. Processed lowered payment requests and created letters to be sent to customers. .Assisted Vendors directly with providing correct information per state codes and regulations of pick –up and auction sites. Identifying State regulations for right to reinstated loan requirements.

Skills

PeopleSoft, Accurint, Outlook Express, Data Entry, Microsoft Office Suite including Microsoft Word, PowerPoint, Excel.( Notary Public)

References

Available upon request.

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