Customer Service Maintenance
Resume:
LaWan A. Hill
Washington, DC 20019
(H) 202-***-**** (W) 202-***-****
E-mail: acs0ej@r.postjobfree.com
Active DOD Top Secret SCI Clearance
Active NGA CI Scope Poly
Career Objective: Seeking a position with your company to better utilizes my specialized skills and knowledge in a professional environment and challenging opportunities, enhancement of learning, and growth using a combination of training and experience skills.
Summary of Qualifications:
Responsible, hard-working, team player with a positive attitude
Conscientious worker who pays attention to detail
Multi-talented quick learner
Excellent communication skills
Certified Data Entry Operator
. OSHA-10 Certified
Work Experience:
Duty Manager-
AECOM/EMCOR, FBIHQ Washington, DC Mar. 2013-Present
Responsibilities include routinely perform the deliverance of all of the duty functions via the systematic use of CAFM operating system, & TRIRIGA-10. Processing all facilities and logistical request, inquiries, work & maintenance requests, administer, manage, update, & execute the Customer Satisfaction Survey Program. Provide information/reports from CAFM to include service tickets and work order on-time completion rates; number of open requests, and number of overdue request or other actions pertaining to FLSD controlled facilities. As directed by the (COR), miscellaneous reports collection requests and communicative email notice dissemination to FBI entities shall be required. Also manage conference rooms and auditorium bookings, creating and issuing temporary & permanent permits and creation minor reports in the parking system. Monitor weather conditions, and the Alerton Building Automated System, Fire Alarm System, Elevator Monitoring System, and the Uninterrupted Power monitoring System and take the appropriate actions per the EPH if an alarm occurs. The Duty Supervisor in charge of the BOC in the absence of the Senior DM. In the event of a facility emergency, implement the facility EPH and establish an Incident Command, direct all emergency requests where there is danger to life, health, safety or damage to the appropriate authority for immediate action, locate person (s) by telephone, pager, blackberry, email or two-radio.
Lead Work Control Specialist-
SSI/AECOM, FBIHQ Washington, DC Oct. 2007-Mar. 2013
The incumbent responsibilities include: receives all incoming work requests by, fax, e-mail, and telephone or walk-in services, from FBIHQ and offsite field offices. Take service complaints, maintenance request or other related matters. Parking Garage management, responsible for the managing the HQ parking program at JEH only. Responsible for the issuance of parking permits for all employee vehicles and all FBI vehicles. Provide support for activities as conference room reservations, special events and vehicle turn in & out log, and document each call for specific accomplishment by facility maintenance workers. Interface with Government and contractor personnel at a business-to-business level. Provide work status to customers; monitors and operates the facility management control systems, query’s, prints and reports, requires frequent use of two-way radios, accepting and routing phone calls from customers. Monitor the BMS System, Elevator System, Fire Alarm System. Very computer literate and possess strong oral and written communications skills. Administer, manage, update, and routinely make recommendations to the Assistant Unit Chief of FOU (or designee) to enhance the FLSD’s overall Preventative Maintenance Program. Providing information/reports from CAFM to include but not limited to service tickets and work order on-time completion rates; number of open requests, and number of overdue requests. Processing all facilities and logistical requests, inquiries, work and maintenance requests – or other actions pertaining to FLSD controlled facilities, through the generation of service tickets and work orders. Also should an emergency occur & responds to incidents and emergencies by following the procedures in the Emergency Procedure Handbook (EPH).
Access Control Officer-
Ward-Solution, NGA, Springfield, VA May 2010-Jul. 2014
A trained individual who identifies and/or admit personnel with properly authorized access to a SCIF using physical, electronic, and/or human contact. Ensuring personnel with the correct identification and security clearance will be one of the ACO’s primary functions before facilitating access, follow their respective chain-of-command and report any and all issues during their assigned shift accordingly. Verify visitor security clearance on Access Rosters, issue temporary badges to visitors at the appropriate access level. Also answer routine customer questions, perform physical (hand/visual) inspections of hand carried items.
Procurement-Material Specialist & Service Order Dispatcher-
Wackenhut Services Inc. at NMIC, Suitland, Maryland Apr. 2002-Oct.2010
The incumbent responsibilities include: shipping, receiving and preparing items for shipment & storage, performing inventories; bar coding of incoming equipment utilizing a furnished bar-coding hardware and software. Ordering supplies along with the preparation of as required reports, negotiate vendor pricing/terms/promotions, actively seek new items, negotiate special pricing for bids, maintain preferred vendor emphasis, and communicate with sales and warehouse depts. Also reviews production schedules, inventory reports and work orders to determine the types, quantities, and availability of required materials. Confers with all lead technicians to determine materials overdue and to inform them of location. Receives incoming work requests; logs, and documents each call for specific accomplishment by facility maintenance workers. Operates the various modules in the Government MAXIMO CMMS. Query’s, prints and reports, requires frequent use of two-way radios, accepting and routing phone calls from customers. Provides work status to customers; monitors and operates the facility management control systems. Escort all uncleared persons.
Education:
Parkland Career Center – 1985
Spingarn Senior High School – Diploma 1986
PTC Career Institute of Washington, DC- Certified Diploma 1987
Skills & Certifications:
Workspeed, Tech. Net, MP2-System, Tririga, PBMS-Parking System, C-Core-9000, MAXIMO Program, Microsoft Office, Word Perfect, Nixdorf Computers (DPEX V) and Sperry 1100/84 System. ISO 9000: 2000 Certified
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