Manager Management

G Subramanian

A dynamic HR professional with rich experience in devising / effectuating HR Policies, Systems and Practices ; to contribute significantly to Organizational Effectiveness through customized and innovative HR Practices as a Strategic Partner

Skills Specialisation

-HR Generalist Services - HR MIS & Dashboard

- Policy & Procedure Development - Learning & Development

- Succession Planning - Employee Engagement & Retention

Accomplishments

Designed a robust Employee Engagement Framework focusing on engagement activities, Culture & Capability Building in TOPS

Strengthened the Payroll Process with check & balance method to ensure error-free payout to all employees in Reliance BPO & TOPS

Implemented the Performance Management System for all employees across all levels in Reliance BPO & TOPS

Introduced an Innovative reward program to recognize performance based on SIPOC Model in Reliance BPO & TOPS

Designed & implemented CADEP to nurture internal talent & Associate Business Engagement Model to provide career path in Bharti Airtel

Designed & Facilitated Training module ( First Time Managers ) for STAR performers

Increased Retention % of Associates through six zigma project approach ; reduction of Attrition rate from 8 % to 2.8 %

Awards for Excellence in People & Communication and Fun @ Work during Asia BPO Summit 2015

Recognitions Received

Awarded for “ Best Performance ” in HR

Awarded for “ Support / Leadership Excellence ” in HR

Key Contributions

Internal Stakeholder management and Business Partnering

Develop HR as a resourceful function & coordinate with other functions to plan, develop and implement policies viz. Recruitment, L & D, Payroll, Discipline, Grievance, IJP, PMS & Appraisal ) in line with Business

Drive Hiring in line with AoP ; support Talent Acquisition with recruitment and selection of candidates ; develop and analyze metrics on recruitment

Coach / Partner with the consulting leadership on People issues, Health of operations and change management so as to ensure seamless people management

Ensure 80% of the lateral positions are accomplished through IJP ( Till Asst Manager )

Ensure retention of best talent through performance management to foster performance driven culture

Learning & Development

Act as Business Partner to identify individual development plans using GROW methodology to fulfill skill gaps and retain high performers through appropriate L & D activities / special assignments ; identify training modules & execute through internal experts / external vendors

Coach and uplift people capability through L & D initiatives, People development and build bench strength

Impart Skill / Competency development through EDP / MDP & SLP

Identifying the training needs, developing training programs to ensure constant learning and development of employees

Improving Process Efficiency

Ensure implementation of HR systems and processes to maximize employee motivation, productivity and retention

Develop MIS reports on Headcount, Compensation, Absenteeism and Attrition to arrive at action plans

Deployment and execution of HRIS / SAP – HR / ERP to facilitate flow of communication and data sharing.

HR Analytics, Metrics, Dashboards and Reports that will provide valid and actionable insights to Delivery Managers

Conduct HR process audits to ensure smooth implementation of HR systems

Provide direction, support & develop HR team to deliver to business excellence

Employee Engagement and Interaction

Conceptualized & implemented internal portal We are There / At Your Service to voice-out opinion / suggestion / feedback

Develop and maintain a robust Internal Communications Plan - includes open door practices, employee opinion surveys, Skips, Pulses etc

Create a safe and challenging environment where employees feel motivated and enthusiastic about the work they perform

Ensuring prompt resolution of employee queries / grievances to maintain cordial management-employee relations & also to induce transparency

Foster culture-driven organisation through Communication Forums, Manager feedback, Exit Interviews and suggest changes to improve results

Career Summary ( Core HR Role )

Senior Manager Prodapt Solutions P Ltd Since June ’14 ( BPS : 425 + )

Deputy Manager TAFE July ‘12 - Mar ‘13 ( EoU Plant : 220 + )

Deputy Manager Reliance BPO Sep ’04 - Oct ’11 ( CC : 1100 + )

Senior Executive Bharti Infotel Limited May ’01 – Aug ‘04

Career Summary ( Adminsitration & Secretarial Role )

Executive Carborundum Universal Limited Jul ’99 - Apr ’01

Executive CADD Centre (I) Pvt Ltd Aug ’94 - Oct ’97

Areas of Interest

Provide Training on Employability skills to pre-final & final year students

Personal Details

Date of Birth : June 7, 1970

Academics : B Sc ; MBA & PG ( Hindi Litr )

Language Proficiency : Tamil, English & Hindi

Place : Chennai

Date : December 26, 2015 G Subramanian

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