Systems Administrator

Providing positive technical services to achieve corporate business success.

Polished professional with 18 years’ experience planning and scheduling IT operational, financial and business environment for upper management. Recognized for sharing knowledge and uniting to get it done: cutting costs and maintaining audit compliancy. Utilizes project management principles to direct and execute multiple projects simultaneously. Created team process documentation and time sheet guide for non-database system end users.

Professional History

IBM Global Technical Services, Lakeland, FL 2012 - To date

PSM Inventory Controller – Systems Administrator

Provide project management IT inventory delivery support of accounts in portable storage media organization. Facilitate monthly review/status calls to plan and schedule the annual physical inventories to meet audit compliance requirements. Gather and report monthly metrics.

Maintain inventory manager review spreadsheet utilizing VLookup and PivotTable analysis.

Created a data modeling inventory scheduling tool to facilitate cost reduction in travel; optimize team productivity.

Information writer left organization mid-year 2015, I now handling all team’s process documentation with updates twice a year.

IBM Global Technical Services, Columbus, OH 2009 - 2011

PSM Media Analyst – Systems Administrator

Oversaw and directed the onsite vendor tape operations team from day to day handling and custodial ownership of portable storage media at the Data Center in Columbus, Ohio. Created and posted updates to standard documentation of account work instruction to effectively manage daily media movement and tracking. Performed and reconciled annual inventories. Gathered and reported monthly metrics.

Facilitated meetings between vendors and analysts for 100% quality media movement handling.

Drove media destruction projects, ordered new media for capacity planning, and provided backup for team lead. Maintained audit compliance and security for all media.

Liaised with auditors for all accounts media shipment processes.

IBM Global Services, Lakeland, FL 2006 - 2009

Contractor Management Focal – Resource Analyst

Provided management support services for first line managers in the Integrated Technology Delivery division to recruit and staff IT projects. Project managed end-to-end process that assisted in the selection of talent for technical positions at IBM locations in the US. This included: case management via e-HR, email and phone calls with all levels of management, business process owners and various staffing agencies.

Liaised with and formed effective relationships with vendor agencies, first line managers and upper management to facilitate hiring IT resources.

Manually reconciled invoice payment verification for contracted resources.

Led invoice payment backlog reduction project (90%); trained a 10 member team on execution.

Reduced first line management workload by 65%.

IBM Global Billing Services, Tampa, FL 1999 - 2006

Production Operations Analyst-Application Programmer

Provided global and domestic VM/MVS accounting/billing system outage support for GBS. Worked with cross functional teams for billing fulfillment and collaborated on projects as team representative for enhancements or new requirements to production system.

Project managed end-to-end manually daily, weekly and month end billing legacy usage DB2 database for 14 months becoming team subject matter expert (SME).

Created and maintained desk level processes; provided monthly ViSio flowcharts to cross functional teams of all changes to system routines showing dependencies.

Collaborated with team member to convert legacy routines into schedule

Gathered and maintained monthly metrics to upper management utilizing Excel charts embedded in presentations.

IBM Global Services, Largo, FL 1998 - 1999

Application Programmer

Converted COBOL routines to accept full year date to be compliant - completed 6 months ahead of schedule.

Maintained Access database for all routines status.

Provided production outage support for billing systems - never missed an SLA.

Education

B.S. University of South Florida – Business Administration/Management Information Systems

A.S. Polk Community College – Computer Information Systems Analysis

A.A. Polk Community College – Liberal Arts

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