Customer Service Assistant

Aundrea Brown

**** ***** ** ( Sumter, SC, *****

803-***-**** ( ***************@*****.***

Professional Objective

Dedicated individual motivated to maintain customer satisfaction and contribute to company success.

Professional Experience

Customer Service 11/2014 – 11/2015

AT&T (Sykes @ Home)

Maintain up-to-date knowledge about AT@T products and services.

Respond to customer queries about AT@T services, equipment, promotions, roaming and billings.

Enhance customer retention and satisfaction by providing outstanding and prompt customer services.

Take customer calls and complete service orders.

Develop innovative ways to sell AT@T products and services to customers.

Understand customer needs and recommend appropriate products and rate plans.

Handle customer requests for payments, activations, upgrades and other services.

Address and resolve customer concerns promptly.

Handle large volume of customer calls efficiently.

Assistant Manager 2/2006 – 3/2009

Security Finance Sumter, SC

Provided customer service

Solicit for new or renewed customer business

Received loan payments and posted to customer accounts

Maintained cash drawer accuracy and security

Prepared and process loan applications

Closed approved loans

Performed collection activities on delinquent accounts, by both written and telephone communication, and also through customer house visits.

Assisted with the development and training of all new personnel.

Maintained accurate filing and record-keeping system.

Prepared and assembled reports for remittance, and for branch record-keeping

Loan Assistant 1/2004 – 2/2006

Carolina Title Loans Sumter, SC

Entered customer data into title loan software

Answered incoming calls

Assisted loan officers

Maintained title work, payoffs, and insurance

Updated and maintain loan files

Prepared files for closing

Directory Assistant Operator 4/2001 – 8/2003

Metro One Telecommunications Manassas, VA

Provide callers with customer service over the phone regarding giving out phone numbers, and locating businesses.

Supply caller with cost of a phone call.

Answer large volume of calls daily.

Plug in headphones when signal light flashes on cord switchboard, or push switch keys on cordless switchboard to make connections.

Provide excellent customer service.

Greet callers warmly.

Obtain information from caller.

Record details of each call.

Look up local or long-distance telephone numbers.

Use computerized alphabetical or geographical directories.

Provide reports as needed.

Interpret instructions on customer service procedures.

Scan directory or microfilm viewer to locate number.

Teller 5/2000 – 4/2001

National Bank of South Carolina Sumter, SC

Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.

Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.

Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.

Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.

Enter customers' transactions into computers in order to record transactions and issue computer-generated receipts.

Count currency, coins, and checks received, by hand or using currency-counting machine, in order to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.

Education

High School Diploma, Sumter High School, 2000

Associates, Human Services (High Honors) Central Carolina Technical College, 2013

Bachelors, Psychology, University of South Carolina, In Progress

Contact this candidate