Medical Office

ELAINE L. WINGER

**** ********, *****, ** *****

Home: 734-***-****

With over 30 years of experience working in an office environment, I am able to utilize my knowledge to recognize areas in an office and processes that can be streamlined making processes more time efficient. Having worked as the Assistant to the Vice President of Business and Labor of in the healthcare arena for five years, I feel I am able and qualified to fill the role of Executive Assistant with The DAKO Group.

EDUCATION:

Baker College, Flint, MI. Bachelors of Administration in Business Administration, Summa Cum Laude

Henry Ford Community College, Dearborn, MI. Associate Degree in Business

COMPUTER SKILLS:

Microsoft Word 6.0 Microsoft PowerPoint Access 2.0 Microsoft Publisher

Microsoft Excel 5.0 GroupWise (DOS)Lotus 2.2 Misys Homecare 3.6.23.0

Microsoft Outlook Word Perfect 6.0 Paradox 4.0 QuickBooks Pro 4

McKesson Database Citrix Homework’s DMC Database

EMPLOYMENT EXPERIENCE:

Present SEASONS HOSPICE & PALLIATE CARE

March 2012 Team Assistant

Due to organization restructuring, Team Assistant Coordinator position was eliminated. reassumed Team Assistant role.

Provide organization and support for the hospice staff by completing full range administrative support tasks using a computerized program specific for Seasons Hospice. Tasks include data entry, provide weekly and monthly reports, track needed documentation status, and communicate with physicians to assure required documentation completion within the State time-line. Also, prepare required Interdisciplinary Group Meeting documents required for bi-weekly meetings. In addition, assist in communication with families and medical staff, create useful forms, process patient documentation, maintain patient and office records, track date specific documents, provide information to local authorities, manage and order durable medical supplies. Other tasks are training new employees, act as backup for other team assistance in their absence in the main office, as well as, the Seasons In-patient unit in Sinai Grace Hospital. Process Medicare Part D authorizations with various providers.

March 2012 Team Assistant Coordinator

Nov. 2010 Accomplishments: Streamlined Team Assistance workstation improving productivity at the Seasons Hospice IPU by bringing fax machine in same area as the staff and improve communication process, implement common files for Team Assistance and front desk receptionist improving staff communications, Cover TA’s by performing tasks when scheduled off at office and at Seasons Hospice IPU, Sinai Grace Hospital. Provided monthly education to Teas Assistance and have guest speakers, reconfigured forms storage to make them more accessible,

* Approve Time off requests and track for all Team assistance.

* Train new Team Assistant’s

* Prepare and conduct bi-weekly TA meetings-offering education and an opportunity to discuss

issues

* Take minutes for meetings, type up minutes and make available in TA common folder.

* Go to In-patient Unit weekly to assist TA keeping communication open

* Assure Chart quality by doing regular chart audits

* Maintain forms supplied in forms drawer

* Educate TA’s with correct processes

* Develop new processes for new tasks

* Assist Director of Quality/Education, with chart management and copying for ADR’s

requested by Medicare, State and

Insurance audits.

* Manage dead chart storage, cataloging, and transition to storage at Iron Mountain

* Main contact between Seasons and Iron Mountain

* Act as liaison between Administration and TA’s

* Manage misc. issues that arise with TA’s

* Maintain schedule of phone lunch coverage with TA’s for receptionist

* Assist TA’s, both at Main office & Seasons IPU, in keeping up with their Chart Audit reports,

work overload due to census increase. Ex. Billing entry, nurse notes entry, dead charts, lose-

filing, and mailings

* Maintain TA common file with most current forms available for individual use

* Maintain processes manual

* Communicate with Season’s DME, Integra, company regarding processes

* Liaison with MI Medical receiving confirmations of activity between Seasons and MI Medical

* Manage supplies needed for TA’s such as binders for patient charts and manila folders for

dead charts

* Communicate with IT regarding printer and fax issues

* Maintain death certificate supply

* Disperse to appropriate persons incoming medical records etc. that arrive from the IPU

* Assist with Face To Face physician scheduling

ELAINE L. WINGER PAGE 2

Nov. 2010 Team Assistant

Aug. 2009 Provided organization and support for the hospice staff by completing full range administrative support tasks such as payroll and mileage entry using a computerized program, data entry, provide weekly and monthly reports, develop useful database for various disciplines tracking needs, and take meeting minutes. In addition, assist in communication with families and medical staff, create useful forms, process patient documentation, maintain patient and office records, track date specific documents, provide information to local authorities, manage and order medical and office supplies within the department’s budget. Other tasks are training new employees, act as backup for other teams in the absence of an office coordinator.

Aug.2009 HENRY FORD HEALTH SYSTEM

Nov. 2005- Office Coordinator-Hospice

Provided organization and support for the hospice staff by completing full range administrative support tasks such as payroll and mileage entry using a computerized program, data entry, provide weekly and monthly reports, develop useful database for various disciplines tracking needs, and take meeting minutes. In addition, assist in communication with families and medical staff, create useful forms, process patient documentation, maintain patient and office records, track date specific documents, provide information to local authorities, manage and order medical and office supplies within the department’s budget. Other tasks are training new employees, act as backup for other teams in the absence of an office coordinator.

Nov. 2005 HDS MORRISON

Aug. 2005- Administrative Assistant

Provide full range administrative support to the Director of Nutritional Services at St John Providence Hospital, manage accounts receivable, create invoices for all transactions, balance books for weekly and months end, confirm cash count, deposit money into cash register, manage special functions within and outside of contracted hospital, track bed census, order staff uniforms, office supplies, and cafeteria supplies. Take purchase orders from customers and receive payments. Monitor director’s calendar, provide back-up to Special Events Supervisor. Manage money machines, vending machines, and all office equipment. Provide support to department nutritionists.

July 15, 2005 HOSPICE OF MICHIGAN

Dec. 1999- Coordinator-Farmington Hills Hospice Home

Provide organization and support to the staff by completing full range administrative support tasks. Process payroll, manage medical staff scheduling, manage medical and office supplies, and durable medical equipment. Order office supplies via HOM software. Using HOM MYSIS program, provide data and reports. In addition, manage and train volunteers, maintain office equipment, facility billing, petty cash, and maintain employee files. Admit patients, process documentation and required data entry into MYSIS, and maintain patient records. Provide administrative support using computer software such as Word, Access, Power Point, and Excel. Perform receptionist duties when needed. Advise and assist families and patients in processes and decision-making. Assist Adult Foster Care Director / Facility Manager. During AFC Director’s absence act as backup in management and Adult Foster Care issues.

HENRY FORD HEALTH SYSTEM

Dec. 1999 Office Coordinator-Hospice

June 1999- Provided organization and support for the hospice staff by completing full range administrative support tasks such as payroll entry using computerized program, managing and ordering office supplies, submit mileage reimbursement, data entry, provide reports, and take meeting minutes. Processed patient documentation, maintained patient and office records, provide information to local authorities, order medical supplies.

May 1999- Office Coordinator-Occupational Medicine

April 1999 Provided full range administrative support to the department Vice President and staff. Assist billing manager in tracking of support information for billing, billing data entry. Took meeting minutes, managed payroll, transcribed doctor’s dictation, and assisted in preparation for ISO9000 certification.

April 1999 Associate-Business and Labor Relations

Aug. 1994- Provide full range administrative support to the Vice President and staff. Coordinated and prepared internal and external executive meetings. Created presentation overheads and booklets for CEO Briefings with large corporations for V.P. of Business and Labor Relations and CEO of Henry Ford Health System. Organize, plan, research, and distributed Business and Labor Relations corporate newsletter “Insights” to over 4,000 major businesses in the Detroit area. Provided updates on trends in health care, progress of other health care facilities, Detroit area corporations’ activities regarding current business and health care issues. Created newsletter “Market Monitor” which included summary articles on coalitions, business trends, who’s who, department activities, and other health care system initiatives. Other duties: coordinate travel arrangements, manage Vice President’s schedule, coordinate purchases of equipment, transcription, kept department and organization active on selected committee memberships.

Aug. 1994 Clinic Service Representative- Administration

March 1990- Data entry, provide reports, assist supervisor with outstanding tasks, assisted patients on telephone and in-person.

As a member of the Quality Improvement Team, I helped in creating and establishing job duties for CSR position in administration and contributed to increased revenue for Henry Ford Health System totaling $4 million in 1991.

From August 1991 to December 1993, Editor-in-Chief, photographer, writer and distributor of the Henry Ford Hospital Fairlane “Westside Newsletter” for Fairlane Medical Center and western region.

Prior to 1990 File clerk Leader-Medical Records

1979 Managed medical records file clerks of three different shift, as well as the Release of Records department and

Transcription by providing guidance, creating work schedules, payroll, processed medical filing, quality controlled patient charts, released medical records, trained staff, worked with other departments within the medical center in streamlining processes.

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