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Customer Service Representative

Location:
Houston, TX
Salary:
20.00+
Posted:
January 05, 2016

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Resume:

Cheryl Narcisse

*** *******, ******, ***** ***** 281-***-****

acs0b6@r.postjobfree.com

OBJECTIVE

To find a position with a Reputable Company in order to utilize my knowledge and experience.

WORK EXPERIENCE 04/09 - present

Billing/Payroll Assistants Houston, TX

Pioneer Freight

Local Dispatcher

Send Dispatch via email to the driver’s Black Berry.

Talk to drivers over the radio

Resolve problems for the drivers such as booking or p/u#’s for loads.

Customer Service Representative

Data Entry, Answering phones, filing.

Create work orders in VI

Receive all outbound and inbound paper work.

Schedule appointments for all loading/unloading freight

Check vessel availability dates with the Port of Houston.

Check Last Free days, freight release storage or demurrage in all Import freight.

Check cut off dates, vessel receivable dates, equipment Release, pick up and return loc.

Street turn empties, check booking information with the Steam Ship Lines

Check mileage from point A to point B and quote the Customer.

Daily Export and Import reports.

Solve daily problems with equipments and/or Steam Ship Lines

Rail Bill Empty or Loaded containers back into the Rail (UPE/K or BNSF)

Translate paper work.

Daily and constant communication with drivers.

Check on waiting time, equipment, ETA’s and all related work.

Pay drivers using VI system.

Dispatch Drivers via email (Black Berry)

And other Related work.

Customs Import Data Entry Specialist 9/03 – 5/09

Dufry Houston, Inc.

Houston, TX

Customer Service

Reconcile Permit File Folders to close out U.S. Customs Entry for bonded warehouse.

Correspond with U.S. Customs and Regional Customs office concerning all related matters.

Assure consistent processing of all required documents pertaining to bonded and non-bonded shipments to

this location.

Dispatching shipments to truckers for delivery, and following up to make sure all shipments were delivered.

Request all documentation from customers.

Rate invoices with HTS numbers.

ACH statements/billing.

Submit ATF paperwork to appropriate tobacco warehouses for proof of delivery.

Document and report all damaged and stolen product U.S. Customs and regional customs

office according to procedure.

File and maintain all required documentation according to procedure.

Upon arrival to warehouse process all receiving information into inventory system (Accuterm).

Application and approval to manipulate, examine, sample or transfer goods Customs Form 3499

Application for blanket permit to withdraw Customs Form 7512

Shipping and Receiving

Security Officer 05/01 – 6/03

Allied Security Baytown, TX

Scheduled new badge holder to view safety video prior to gaining access to facility.

Verified all badges are accurate and have proper access codes.

Ensured that all persons entering facility have current/active badges.

Ensured that all persons signed in and signed out of facility.

Assistant Manager 08/00 – 06/03

Daphne’s Little Angels Crosby, TX

Managed day-to-day operation of child-care center.

Held conferences with parents and teachers.

Assisted in classroom teaching for early childhood development.

Made sure facility maintained proper state, county, and city guidelines.

Maintained records

Ensured that the facility was clean and safe for the children.

Computer Skills: MS Word, Outlook, Excel, 10 key, Accuterm, SAP, Creative,

VIntermodal



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