CAREER OBJECTIVE

A position in IT Program / Project Management OR Service Management

SUMMARY

Seasoned Project Management Professional (PMP) with over 15 years of progressive international experience and managing Project Management / PM Office through effective leadership

Experience in managing varied (application development and Infrastructure) projects for Banking, Insurance, manufacturing and Telecommunications Industries.

Empowering, inclusive leader skilled in coaching, mentoring, supporting, and motivating staff to meet objectives and realize their individual potential.

Successfully applied ITIL Service Level Management processes, resource planning and multitasking with a proven record of managing and delivering multiple assignments and a high tolerance to stress

Effectively applied project management methodologies and project management office best practices in multi-national / multi-cultural environments with demonstrated successes

Recognized and track record of delivering projects on-time and within budget with desired specifications, while providing innovative work products that exceed customers/stakeholders expectations

Results oriented, interpersonal skills, highly developed consultative and a team player.

Business Environments:

Retail Banking, Trade Finance, Insurance, Telecommunications, Treasury, Credit Card System, Stock Exchange Brokerage & Manufacturing

Technology Experience:

Clustered Virtualization, Solaris/SUN, Windows, HP-UX, Linux & VMware. Network, Weblogics, SAN (EMC) for Oracle RAC Databases and TSM (Tivoli Storage Manager) b/u tools.

Areas of expertise:

Strategic Business Planning, Cost Estimation/Tacking, RFP/SOW Preparation, Financial Management, Technology Assessment, Risk Assessment, Vendor Evaluation/Management, Competitive Analysis, Systems Development Life Cycle (SDLC) and Project Management Life Cycle (PMLC).

PROFESSIONAL EXPERIENCE

IBM Canada (Client: Bell Canada) 2011 - 2015

Advisory Project Manager

Managed multiple projects with various cross functional teams to review the project’s scope, propose best solutions, implementations, user/business acceptance testing and subsequently co-ordinate functional resources and communication to ensure project objectives and timelines are attained.

Prepared detail project plans, estimates/budgets, project schedules, project dashboards and status reports for the customers/senior management

Managed Standard Service Offering (SSO) projects for Bell account. It includes build and decommission of midrange servers (Intel, Unix, Linux, HP-Unix, VMWare), Citrix environment, software products (WebSphere, DB2, SQL), Mainframe, Storage, Desktop, Helpdesk and Network.

Type of Projects: Server builds, VM Ware/virtualization, SAN allocation/de-allocation, AIX LPARs, Oracle Data Base/ Oracle RAC, NAS devices, Web/Portal & Web sphere domain builds.

Managed Infrastructure and Application development projects in shared services environment with multiple vendors (HP, Teradata Cisco, Oracle) and internal/external clients. (Major projects were: IPv4 exhaustion, which effected Ball Canada’s 485 hosts on different platforms and HP to UCS migration, which involved first built and then migration of 81 VMs)

Have detail understanding of the software development lifecycle (Systems Development Life Cycle (SDLC) and Project Management Life Cycle (PMLC)).

Managed Bell Canada’s RFIs (Request For Information) with related IBM technical resources, track and update tickets in their ESA (Electronic System Application) tool.

Built strong relationships with external/internal clients/customers to better understand their business objectives/challenges and collaborate across IBM to deliver innovative solutions.

Prepared regular project status reports which were reviewed with the project sponsors, Senior IT/Business executives/steering committees and top management of the clients.

Rogers Corporation Inc. May, 2008 - Dec 2010

Project Manager

Managed multiple following projects with various cross functional teams and multiple customers (internal and external):

Application Development Projects: PCI File Integrity, RHP OM Stability, SOLIMAR Print Director, UAT Service Broker, Rogers.com, BT Applications Monitoring – (Budgets C$500K - C$5M)

Managed Data Centre relocation project (budget $1.5m) which includes roll out of 27 VMs servers on ESX cluster and 2 physical ESX hosts

Defined, collected, monitored, and analyzed project metrics.

Managed communication plans, managed escalation and ensured that project initiatives meet leadership and/or customer expectations

Managed all aspects of assigned projects, including the project charter, project plan and schedule, progress, identify/mitigate potential risks, issue management, change management, resource management, quality review/best practices.

Managed detailed capital budget expenditure and coordinate required procurement activities

Represented the interest of the infrastructure & Operations team in developing project scoping, resource assignment, budget and schedule reviews through the application of proven project management principles and methodologies.

Established and maintained working business and technical relationships within IT, external units and strategic vendors

Provided regular project reviews, presentations, status updates to project sponsors, Senior IT Management and steering committees.

Recommended modifications to process to deliver more effective results

TD Bank Financial Group – (Contract) Dec, 2007 - April, 2008

Project Manager/Technology Solutions Officer

Managed projects with various cross functional teams and multiple customers (internal and external): (Siebel Credit Sales/CRM Platform & Capital Stream’s Finance Centre & Visa Business Cards)

Validated critical path for these projects, the WBS and associated detailed tasks defined by the PM.

Provided analysis and assessment of projects and assisting in the development of work packages, detailed project plans, cost estimation, specifications, and schedules using appropriate tools and business practices, as it pertains to the technology effort.

Monitor project management deliverables against the budget and the approved project plan, working with Technology partners to develop the content of those deliverables

Provided project status reporting, ad-hoc analysis, and present project status/issues requiring attention by senior management to ensure appropriate/timely escalation.

Bell Canada Enterprise - (Contract) July – Nov, 2007

Project Manager

Identified and implemented Disaster Recovery Plans & Processes to another location for managing Bell Canada’s IP Fault Surveillance and Network Element Access Tools, (SMARTS V7), installed by EMC. (Project budget C$3.1m)

Liaised with Business Analysts in acquiring their business requirements, administered technical / business workshops with IP Network and development teams to review high-level end-to-end business requirements and helped in developing conceptual solution

Chaired meetings, prepared project plans, project charters, scope statements, work estimates, schedule, analysis, control, status reporting and closing

Reported on project status and metrics including progress, earned value metrics, baseline, forecast and actual dates, costs and scope to external and internal stakeholders.

Created & maintained a project library (Knowledge store) and coordinate the collection and filing of project documentation for audit and continuous improvement purposes.

The Economical Insurance Group - (Contract) May 2007 – July 2007

Program Coordinator Officer

Worked with various project / network primes in coordinating Branch test activities in installation of Multi Protocol Layer Switches (MPLS) at the TEIG offices

Coordinated with MPLS supplier, Allstream in implementation of the project

Managed change / trouble tickets with their resolution through change management best practices

Planned, scheduled the implementation activities through PM tools and techniques

Tracked and monitored the project scheduled, scope and cost

The Fabric Communication Network - (Contract) June 2006 – February 2007

Project Management Officer (PMO)

Managed / Coordinated varied projects (Competition, City Temporary, City Permanent and Programs)

Assisted VP / Project Director in forming project management processes that encompassed the project planning, scheduling, execution, tracking, reporting, communications and risk management

Managed life cycle activities (5600+lines) of the projects through MS Project and Share Point, and facilitated team meetings to communicate project progress, status, issues, logistics and urgency

Closely tracked / monitored health of each Project, assisted PMs to scope venues, site management and implementation of project plan to creative installation and takedown schedules

CGI Inc. (Bell Canada Enterprise –client) November 1998 – March 2006

Senior Consultant

CGI delivers end-to-end IT business process services in Banking, Government, Healthcare, Insurance, Manufacturing and Telecommunications sectors. Worked in Project Management Centre as a Senior Consultant in CGI’s Telecom sector, who provides technology and network support to Bell Canada Enterprise (BCE) and their subsidiaries (Bell Mobility, Bell ExpressVu and BDI), in the following capacities:

Project Manager:

Delivered on time, on scope and on budget various cross-functional projects of, Bell Canada/Bell Mobility (clients) with assigned resources (Projects: LPAR, 416 Overlay, NPAR, NPI, IPAIRS, OrderMAX, BCRIS, New Billing system, and local competition (Budgets C$300K – over C$500K) using Agile and Waterfall methodologies, depending on the customer requirements.

Coordinate systems development for major applications, define project requirements including information and data needs, business analysis and programming.

Resolved potential conflicts between long term goals and project constraints, evaluated requests for new software development and functionality enhancements

Developed and executed project plans, identified and mitigate project risks, performed Gap Analysis, monitored project health, prepared development schedule after conducting release and iteration planning sessions (Agile methodology)

Managed cross-functional teams of experienced business and technology resources, managed change requests and followed defined change management procedures

Created varied support process to be used by all teams involved: business units, management, development, QA and worked with external vendors and managed their relationships

Program Control Officer (PCO) in PMO:

Participated in operational planning and budget activities, administered Load Balancing, helped building project plans, tracked project’s funding progress and milestones accomplishments

Established and implemented an enterprise discipline of project management focused on: methodology, project execution, reporting, process improvement and resources management

Coordinated with business sponsors, external vendors, Business Analysts, Projects Managers, Testing Analysts, Subject Matter experts and various cross-functional teams to ensure efficient and timely delivery of Applications to end user satisfaction

Monitored budget/Year End Estimates, evaluated customer satisfaction reports, timely updated program financials and status of assigned portfolios in CGI’s Time Reporting system (IP)Tracked & monitored the status of Service Level contractual reports with PM’s and clients, evaluated various opportunities / feasibilities of client’s proposals, maintained a central PMO repository and intranet site for related documentation

Conducted Maintenance of IP controls, updated project status, funding and related information for over 250 cross functional projects

Service & Contract Management:

Negotiated, designed and monitored CGI Service Level Agreements with the clients (Bell Mobility / BDI / Bell Express Vu)

Formulated Service Level Agreements and Service outages for impacts to availability, worked with external vendors and third parties and managed relationships

Created diversified Service Level monitoring / tracking tools (using advanced Excel Macros) to measure the operational performance of their delivery services which resulted reduced errors

Developed, through MS Access, various queries and formatted Crystal reports that enabled business units to closely monitor help desk call volumes in achieving their contractual levels

Promoted innovative and improved methods to achieve goals by implementing Information Technology Infrastructure Library (ITIL) best practices in Information Technology Service Management (ITSM), which resulted, improved operational processes

Researched and authored the Production Guide for operational staff which eliminated or reduced errors, mistakes and delays

PREVIOUS EXPERIENCE

Bank of Credit & Commerce International / Union National Bank

(Work locations: Kenya, United Kingdom, Jordan & United Arab Emirates)

IT Manager 15+ Years

As a head of IT, Middle East Region (UAE, Bahrain, Oman, Jordan and North Yemen), was responsible to provide automation in the Banks multiple products, through internal and external vendors.

EDUCATIONAL & PROFESSIONAL QUALIFICATIONS

Bachelor of Science - (Mathematics, Physics and Statistics).

Project Management Professional (PMP) Certification, Project Management Institute, USA

Foundation Certificates in ITIL Service Management (V2 and V3)

Project Leadership, Management & Communications - from Ashridge college, UK

Operational Data Security Workshop

TECHNICAL & SPECIALIZED SKILLS

MS Office (Word, Excel, PowerPoint, Access), MS Project, Visio

Crystal Reports, MS Share Point and Lotus Notes

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