Customer Service Technical Support

ANGEL ESTREMERA

*****.*********@*****.*** 787-***-****

**** ******* **** **** ****, WEST DES MOINES, IA 50266

OBJECTIVE

In search of an opportunity to provide attentive and complete customer service.

PROFILE

Creative and well organized professional who eager to add value. Proactive team member with work ethic and a history of adapting well to change. Diplomatic and tactful in every situation. Known for remaining poised, calm and professional during stressful situations and under stringent deadlines. Versatile and able to maintain a sense of humor under pressure. Thrive in deadline driven environments with management skills.

SKILLS

COMMUNICATION AND PEOPLE SKILLS: Fluent in both Spanish and English. Able to accurately remember and verbally communicate detailed information. Consistently maintain a positive attitude and enjoy helping people.

TECHNICAL SKILLS: Computer Software : Office 2000-2013/ Windows/ Windows Server/MAC

Hardware: PC Desktop/Laptop Computer and Servers. Printers: Laser Jet, Inkjet, Dot-Matrix and Thermal.

Structured cabling, design and installation LAN, WAN Configuration. Battery backup UPS’s.

EXPERIENCE

CUSTOMER SERVICE+FIELD SERVICE TECHNICIAN

CARIBBEAN TECHNICAL SERVICES, SAN JUAN, PR

2009-PRESENT

Assist customers through phone and on the field with their equipment issues. Manage and organize work schedules so that they are done efficiently. Buy and keep inventory in order. Repair equipment.

CUSTOMER SERVICE+FIELD SERVICE TECHNICIAN

ROCHET BUSINESS TECHNOLOGIES, SAN JUAN, PR

2005-2009

In charge of the Technical Support Department. Assist customers through phone and on the field. Repair battery backup systems UPS’s.

NETWORK TECHNICIAN

CARIBBEAN UNIVERSITY, BAYAMON, PR

2002-2005

In charge of the Computer Lab offering support to students with hardware and software issues.

CUSTOMER SERVICE+TECHNICAL SUPPORT

HEWLETT PACKARD, SAN JUAN, PR

2000-2002

Give training to other technicians about the company’s newest equipment models. Offer assistance to clients over the phone and in person.

EDUCATION

COMPTIA A+ CERTIFIED, 2008

NATIONAL COLLEGE, BAYAMON, PR, 1996-1999 Associate Degree in Business Administration/ Major in Computerized Information Systems

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