Desktop Support Technician
Resume:
CURRICULUM VITAE
SANUSI HASSAN KEHINDE
Date of Birth: 26- 12- 1986
Sex Male
Marital Status: Single
Nationality: Nigerian
State of Origin: Osun
Local Government: Boluwaduro
Permanent Home Address: No,19 Ayedun Street, Ayetoro Area, Lagos, Nigeria
Phone Number: 234***********
E-mail: *******************@*****.***
Personal Summary
An ambitious, self motivated individual who has the necessary IT skills, personal attributes
with extensive analytical and software experience of investigating and diagnosing network problem and also knowledge of IT operating systems, especially Windows, through good all-round technical skills and the ability to develop and maintain close working relationships with other support and development teams. Having the personal drive required to deliver a service that exceeds the expectations of colleagues and end users through a positive, well organized and structured work ethic.
Hassan is keen to find a suitable position within an ambitious company that is renowned for hiring exceptional people and giving them unparalleled opportunities to build their careers and capabilities.
Education
Osun State Polytechnic Iree, Osun State. 2013
Igbajo Polytechnic, Igbajo, Osun State 2007
St. Thomas Grammar School, Otan Ayegbaju, Osun State 2003
Morning Star N/P school, Otan Ayegbaju, Osun State 1997
Qualifications
NYSC National Certificate 2015
Higher National Diploma in Computer Science 2010 – 2013
National Diploma in Computer Science 2005 – 2007
Certificate in Computer Studies 2004 – 2004
Senior School Certificate 1997 – 2003
Primary Six Leaving Certificate 1989 – 1997
Work Experience
April, 2015 – Present
Intergra ICT Company Ltd
Address: Funso W Avenue, Lagos
Job Description
Job Title: IT Desktop Support
Main Responsibilities:
Provide a first line IT support service to all users, either in person, via the telephone, or email.
Performing preventative and fault isolation maintenance on the local and wide area networks.
Evaluating the performance of systems resources such as operating systems,
Based on program and technical requirements, I evaluate and recommend appropriate hardware, software and services solutions.
Maintaining IT security including firewall configurations, wireless access configurations, remote access, MS Office and Desktop support computer repairs configure e-mails, user accounts and printing issues and Performing daily data backup and Logs.
Administration and Maintenance of Our Company ERP, to ensure all the users in the Domain Can Access the server system and work professionally.
Repairing and recommending technical alternatives involving technology, methodology, tools, processes and solution components
Assisting in the identification of new service opportunities
Assisting the Operations Manager by providing technical project coordination role
Benchmark, analyze and make recommendations for the improvement of the IT infrastructure and IT systems.
Conform and abide by all regulations, policies, work procedures instructions and Safety rules.
Delegating work to and supervising the activities of junior IT staff.
Performing other duties assigned by the management.
May, 2013 – June, 2014
Brilliant Computers
Address: Floor 2, Oluyole Estate, Ibadan, Nigeria
Job Description
Job Title: IT Officer
Main Responsibilities:
Carry out routine maintenance of all computer hardware and network services to maintain agreed availability.
Respond to and resolve ICT faults and requests through onsite visits and remote support tools, to achieve agreed service levels.
Install and configure approved computer hardware and licensed software, following agreed policies and procedures.
Maintain up-to-date hardware and software inventories to ensure legal and financial compliance.
Manage staff and client user and email accounts following agreed policies and procedures.
Monitor server back-ups to ensure system and user data is protected and secure.
Monitor ICT (physical and network) security and report any risks or incidents to the management
Set up projectors and other ICT training facilities.
Maintain printers
Manage the ICT supplies budget.
Carry out other reasonably requested duties.
December, 2012 – April, 2013
Meridian Information System (MIS)
Address : 343, Bishop Street, Osogbo, Osun State, Nigeria
Job Description
Job Title – System Analyst II
Main Responsibilities
Defines application problem by conferring with clients; evaluating procedures and processes.
Develops solution by preparing and evaluating alternative workflow solutions.
Controls solution by establishing specifications; coordinating production with programmers.
Validates results by testing programs.
Ensures operation by training client personnel; providing support.
Provides reference by writing documentation.
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Accomplishes information systems and organization mission by completing related results as needed.
Performing other duties assigned by the management.
July, 2009 – September, 2010
Meridian Information System (MIS)
Address: 343, Bishop Street, Osogbo, Osun State, Nigeria
Job Description
Job Title – System Analyst II
Main Responsibilities
Defines application problem by conferring with clients; evaluating procedures and processes.
Develops solution by preparing and evaluating alternative workflow solutions.
Controls solution by establishing specifications; coordinating production with programmers.
Validates results by testing programs.
Ensures operation by training client personnel; providing support.
Provides reference by writing documentation.
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Accomplishes information systems and organization mission by completing related results as needed.
Performing other duties assigned by the management.
November, 2007 – June, 2009
Olajoh Computers,
Address: Igbona Area, Osogbo, Osun State, Nigeria
Job Description
Job Title – ICT Technician
Main Responsibilities:
Provides day-to-day ICT support for staff and client and resolve all ICT support and service requests
I carry out routine maintenance of all computer hardware and network services to maintain agreed availability.
Respond to and resolve ICT faults and requests through onsite visits and remote support tools, to achieve agreed service levels.
Install and configure approved computer hardware and licensed software, following agreed policies and procedures.
Maintain up-to-date hardware and software inventories to ensure legal and financial compliance.
Maintain printers
Set up projectors and other ICT Training facilities
Execute other reasonably requested duties
Key Competencies and Skills
Managerial
Ability to identify, understand and give priority to urgent issues.
Able to work on cross-divisional projects.
Able to develop, coordinate, delegate and plan work activities.
Dealing calmly and professionally with challenging situations.
Planning each stages of an IT project in detail, and investigating how it can affect a business.
IT
Able to identify cost-effective technical solutions that meet business needs.
Excellent analytical, data manipulation and interrogation skills.
Ensuring that all IT changes are managed so that they minimize downtime and risk of any inconvenience.
Developing and maintaining the infrastructure and IT systems.
Negotiating IT service contracts with partners and suppliers.
Managing and promoting services through the use of social media and Search Engine Optimization.
Hobbies
Research Reading and Exploring New Technologies
Referees
Mr. S. F. Oladoye
Computer Scienec Department,
Osun State Polytechnic Iree, Osun State.
Revd. (Chief) M. O. Ogunwole
Proprietor,
Ideal Foundation School,
Otan Ayegbaju
Prince Adeyemi Kazeem Adebambo
Businessman
Osogbo, Osun State
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