CURRICULUM VITAE

CAREER OJECTIVES:

Contributing to the fullest satisfaction of my seniors in my Company’s Plan and Strategies by utilizing my skills, abilities and knowledge gained through my work experience in the fastest growing and changing IT sector by being meticulous professional, resourceful, and innovative.

PROFESSIONAL EXPERIENCE:

I am having two years experience of working as a Network Administrator and serving the internal clients of the organization by following the ITIL concepts in An American MNC, SNL Financial Ltd. since Sept.2012 to Nov.2014.

JOB PROFILE:

Provides technical support/service desk ticket resolution.

Provides deployment and support of collaboration technology, audio/visual equipment, BES, and mobile/wireless equipment.

Responsible for issuance and troubleshooting of remotely used hardware and software. Updates documentation as needed.

Responsible for coordination, planning of time and resources as well as project management; leadership, as and when required.

Responsible for Tier 1 troubleshooting for email issues, including using Mail Marshal.

Responsible for Tier 1 resolution and escalation of Content Filtering issues.

Responsible for oversight of workstation and laptops including end-user licenses for Patch link.

First responder for Cisco Phone \ Call Manager issues. Updates documentation as needed.

Monitors patch levels of local and remote machines. Contacts users and works with them to perform necessary updates.

Facilitates employees’ department transfers, setup and workstation moves.

Updates all asset management systems. Maintains Ghost Image and provides Windows support.

Management of software licenses, printers and copiers.

Responsible for Complete workstation maintenance.

Provides regular tape backup as and when required.

Provides end user related phone/voice mail system administration.

Monitor the network/systems, document network events and take corrective procedural action in response to all events/alarms.

Follow standard operations and procedures to ensure proper protocols are followed for response and escalation.

Correlate problems by monitoring tickets, event reporting systems, and other sources of information to quickly identify and escalate network problems.

Timely completion of day to day operations as assigned in specified time limit.

Administration and Management of DNS system.

Responsible for conducting inductions for new joiners regarding the IT SOPs.

PROFESSIONAL QUALIFICATIONS:

DEGREE

SPECIALIZATION

UNIVERSITY/ BOARD

COLLEGE/ SCHOOL

YEAR OF PASSING & %

BACHELOR OF ENGINEERING

COMPUTER SCIENCE ENGINEERING

Rajiv Gandhi Proudyogiki VishwaVidyalaya, Bhopal, M.P.

Shri Dadaji Institute of Technology & Science Khandwa M.P.

2012, 69.9% Aggregate

H.S.C.

Science

M.P. Board, Bhopal

St. Pius Higher Sec. School, Khandwa. M.P.

2008, 76.44%

S.S.C.

M.P. Board, Bhopal

St. Pius Higher Sec. School, Khandwa

2006, 83.4%

TECHNICAL SKILLS:

PHP, MySQL, HTML5, CSS3, Object Oriented Programming, ITIL Management and Services, Customer Services.

TRAINING:

I have completed my internship cum training in an MNC, Veeda Clinical Research Pvt. Ltd., Ahmedabad in Veeda’s Global Information & Communication Technology Department.

During that tenure I have gone through the training of IT support, ITIL Management and IT Helpdesk Services.

ACADEMIC PROJECT:

Minor Project:

Club Management System-

The goal of this project: To maintain the database of the club, including the attendance of the members and the employee, salaries of the employees: activities performed at the club, membership details, etc.

Team Size 3

Major Project:

Cyber Chat Application-

This project provides the platform to send message to the users in the local network connected in peer to peer topology. It mainly involves a LAN cable for providing network connection.

Team Size 3

Additional Curriculum Activities:

Participated in 100 hours training program on English Communication and Basic Corporate Etiquette in2012, conducted by TCS.

Won the Cricket match in Annual Function 2012.

Got II prize in Group Dance Competition in Annual Function 2011.

Got the RYLA Girl Award in a Personality Development Program.

Anchored the Annual Function of the School.

Won II prize at the District Level in Science Project Competition 2004.

Strengths:

Communication Skills, Leadership Skills, Team Spirit, Quick Learner, Flexible and Adaptive Nature, Friendly Nature, Matured Thinking and Vision for resolving toughest situations in the amicable way.

Weakness:

I have little experience of work and life. But sure with advent of time I will conquer this weakness too.

Personal Profile:

Name : Komal Lala

Date of Birth : 07-09-1990

Sex : Female

Marital Status : Single

Nationality : Indian

Hobbies : Dancing, Drawing, Swimming and Listening Music.

Permanent Address : B-33 L.I.G Colony Rameshwar Road Khandwa (M.P.)

Current Address : 203, Shailraj tower, Opp Suryavanshi tower, Nehru Park, Vastrapur, Ahmedabad (Guj)

Email id : acrzdj@r.postjobfree.com

Contact No : 090********

References:

1. Savan Kariya Network Administrator at SNL Financial Pvt. Ltd., Cont. No: - 992-***-****

2. Mansi Dodwani, Recruiter at SNL Financial Pvt. Ltd., Cont. No: - 999-***-****

Declaration:

I hereby declare that the above mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above mentioned particulars.

Date: 10/09/2015

Place: Ahmedabad (KOMAL LALA)

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