Current Hardware and Professional Skills (A+ Certified): Call Center and phone support experience with full fluency in English, Spanish, and German. Desktop support; file server connectivity for end users; installation, troubleshooting, and repairing of industrial and office PC and non-PC hardware and components; installation, configuration, support, and troubleshooting of Windows 7 and XP software; installation, configuration, support, and troubleshooting of multiple vendor hardware and software applications; installation, certification, and termination of network cabling; computer imaging for network use; network conversion; installation and maintenance of Point-of-Sale (POS) and network equipment; set up and troubleshooting of VPN access; installation and maintenance of IT security devices such as firewalls, IDS, anti-virus, and configuration and troubleshooting of Wi-Fi access; knowledge of TCP/IP protocol; training and supervision of new technicians.

Relevant Professional Experience (complete employment listing and references available upon request):

Field Technician Insight Global, Inc. October 2013-Present

Installed, troubleshot, and repaired PC hardware for point-of-sale systems at PLS Financial, Inc. in Los Angeles

Point of contact for various help desks, including Check Free Pay and Western Union

Sole Technician responsible for Los Angeles territory

Provide Call Center and Field support in both English and Spanish

Manager of Installation Services Harbor Country Technology, LLC January 2012-October 2013

Installed, troubleshot, and repaired PC hardware for point-of-sale systems, components, and accompanying software, mainly for McDonald’s via PAR Tech, Inc. and Panasonic, Inc.

Traveled to various sites all over the country to perform installations and upgrades

Ran, terminated, and certified network cabling to EIA/TIA Standards

Trained and supervised new employees and temporary workers

Provided “Go-Live” support after installation completion

Provided End User support in person, as well as through phone and email for McDonald’s managers and supervisors

Field Engineer – Senior Technician/Trainer Electronic Systems Services, Inc. January 2002-December 2011

Consulted/installed for McDonald’s via Panasonic, Inc and PAR Tech, Inc.

Installed, troubleshot, and repaired PC hardware, components, and accompanying software for McDonald’s and other major clients in multiple states

Ran, terminated, and certified network cabling to EIA/TIA Standards for McDonald’s, Dunkin’ Donuts, Taco Bell, and Cosi, among others

Performed physical site surveys to map out future installations for McDonald’s and the United States Postal Service

Trained and supervised several new employees and temporary workers for ESS

Participated in roll-outs, such as the US Postal Service hand-held scanner installation project, McDonald’s Windows migration and upgrades, and Boston Market Windows upgrades

Provided “Go-Live” support after installation completion for vendors and clients (McDonald’s, Corner Bakery, et al.)

Received certification for installing McDonald’s NewPOS Point of Sales systems

Education and Certification:

CompTIA A+ Certification 2001

Associate of Science in Math and Science with emphasis in computers College of the Canyons, Valencia, California 1992-1997

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