Customer Service Manager

C. DEAN SHEPHERD

*** ************ *****, *************, ** 30044

* C 770-***-**** * acrz7u@r.postjobfree.com

OBJECTIVE To contribute to your organization as an honest, hardworking, and loyal employee in the best

possible way. As your loyal employee I am looking for a place to call home for the next

twenty years. Experienced in transportation, staff training and development, shipping and

receiving, inventory and quality control, merchandising, and many years of Management and

customer Service.

PROFILE • Proven professional, adept at prioritizing and completing multiple assignments within

strict budgetary/time restrictions and customer/technical specifications.

• Earn corporate recognition for analyzing and improving administrative, warehousing, inventory management and transportation systems to exceed all productivity and service quality objectives.

• Designated troubleshooter and conflict negotiator, chosen to identify and resolve diverse warehouse/materials management concerns while building a loyal client base in a competitive marketplace.

• Recognized throughout the Tradeshow Industry, worked closely with top Tradeshow personnel on various projects, both exhibitors, Installers and General Contractors.

• Trained in Chicken By Product Hauling, trained drivers hauling from hatcheries, chicken plants, in and out of rendering plants.

PROFESSIONAL EXPERIENCE

June 2014 – September 2015

Dispatcher, Leon Jones Feed & Grain

Dispatch Local and over the road Trucks

Setting appointments for deliveries

Equipment: Hoppers, Open tops, Dump, Tankers

Training of new Drivers with loading hoppers, and delivery to rendering plant

Worked closely with other dispatchers to ensure on time pick up and deliveries

Monitored drivers to ensure proper routes were traveled

July 2010 – July 2013

Dispatcher/Warehouse, Comet National Shipping

Dispatch Local and over the road trucks

Van, Flatbed and Tradeshow Freight

Setting appointments

Calculating hours of service and miles

Sales; (inside and outside)

Warehouse inventory

Checking shipping and receiving

Picking & Packing

OS&D

PROFESSIONAL EXPERIENCE (Continued)

2009- June 2010 Production, Dixie Diamond Mfg, Lilburn, GA

Custom fitting diamond bits

Operation of Grinding Machine

Hand Grinding Segments

Hand Grinding Core Drill Bits

Inspection of Diamond Bits

1988 – 2008 Manager/Dispatcher, C&D Cartage, Inc., Lilburn, GA

Supervised DOT Certified delivery and pick-up driver, and DOT and insurance audits. Provided vehicle preventative maintenance, international shipping package and forms auditing.

Used points-of-interest location finder plot and efficient route planning.

Processed packages with reference manuals to ensure best service. Served as Customer Service Representative to ensure a high percentage of repeat and referral business.

Managed all facets of a successful trucking/warehousing company including: dispatching, payroll, billing, permits, sales, tag application, heavy use tax reporting, quarterly fuel tax reporting, 401(k) filing, etc.

Managed a $2 million company with16 drivers and one office employee, with $22,000 to $26,000 in weekly payroll.

Saved the company over $30,000 per year by researching insurance policies.

Installed computers and automated payroll to save hundreds of thousands of dollars.

Maintained a 100% on-time record for Trade Show Freight.

Responsible for all contracts, railroads, brokerages, and customers including Bell South, Norfolk Southern, CSX, Ralston Purnia, Toys r Us, PP&G, Home Depot, Panal Pina; North American Van Lines; Allied Van Lines, Tantara, United Van Lines, Mayflower, American President Lines, Arpin Van Lines, Bekins van lines, C H Robinson, Alliance Shippers, and Pacer International.

Over saw billing, receivables, and payables. Managed a 25,000 square foot warehouse.

In charge of hiring new personnel. Researched, and hired company to publish web page, maintained web page. Set up and maintained a rate schedule.

OS&D

Dispatch both city and road drivers

Intermodal Dispatch

Tradeshow Freight planning, and dispatching

Advance receiving for tradeshow freight

1986 - 1988 Dock Foreman/Dispatcher, Atlanta Cartage, Inc., Lilburn, GA

Arranged breaking city pickups and loading outbound freight.

Managed 10 dock workers and 12 drivers As Afternoon Dispatcher

Accounts Payables

OS&D

Billing

PROFESSIONAL EXPERIENCE (Continued)

1983 - 1986 Automotive Manager/Mechanic, K Mart, Atlanta, GA

Promoted to manager at 19 years of age. Set weekly work schedule.

Reported to District Manager and Regional Managers.

Completed courses and gained Certifications in: Basic Service, Front End, Brake and Manager. Managed 5 employees.

Turned around a store which had operated at a loss for 3 straight years, posting profitability in first two weeks as Manager.

Managed payroll and inventory of about $250,000 including tries, batteries, brake and front end parts, exhaust parts, belts, hoses, etc.

EDUCATION Parkview High, Lilburn, GA Graduated 1981

DeKalb Community College, Clarkston, GA, 1983

DeKalb Technical School, Clarkston, GA, 1984

Forklift Certified

SOFTWARE Microsoft Word, Excel, Quicken, Quickbooks, WordPerfect, Mozilla Firefox, Explorer,

Microsoft Outlook

REFERENCES Personal: Dennis Mogwitz 770-***-****

Pauline Rozier 904-***-**** Census Bureau

Tammy Posey 706-***-**** Crawford Long

Business: Ron Holmes 404-***-**** The Palmer Agency

Chilt Price 678-***-**** Comet National Shipping

Michael Moody 770-***-**** Yahoo

Lisa Travis 678-***-**** Nestle Purina

Joe Chioda 630-***-**** Bekins Van Lines

Don and Shannon Mertig 803-***-****

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