Customer Service Manager

Angel Alejandro Saez Amador

Urb Flamboyán Calle *1 #C-2 Manatí, PR 00674 Tel. 214-4829 / 787-***-**** Email: ************@*******.***

Objective:

Results focused professional looking to work for a company that offers me the opportunity to demonstrate my skills and abilities. As I contribution to the growth of the company, give me the opportunity to grow in it.

Skills:

Excellent interpersonal abilities.

Highly organized and concentrated in the company’s results.

Customer Service and helping people for their job development.

Strong leadership abilities

Ability to create new leaders

Ability to perform multiple tasks

Computer programs knowledge.

Job Experience:

Caribbean Cinemas Vega Alta, P.R 2014- present

Assistant Manager

Supervision to employs

Customer service

Audits

Management and control of money

Control of goods

Perform billboards in the system

Perform audit ads

Sam’s Club Barceloneta, PR 2010 - 2014

Cashier

To train cashiers in how to sale other products in the cashier area.

To train cashiers to perform excellent customer service.

To train new cashiers and supervisors the correct process of product sales.

Perform assigned tasks without supervision.

Help the “Member Service Supervisor” to find products and to supervise the cashiers.

To train new cashiers and supervisors in the cashier area.

To train cashier in how to audit the customer’s purchased items

Achievements Obtained:

Receive certificate for excellent customer service.

Employee of the month in January 2013

Supervisor’s trust

Perform assign tasks without supervision

Adecco Manatí, PR 2011

Occupational practice

Selection of candidates for employment.

Interviews with candidates for employment.

Preparation file.

Management of confidential documents.

Hiring Employees.

Revise documents.

Termination of contracts.

Advise employees of their benefits.

Church’s Chicken Barceloneta, PR 2002 - 2009

Manager Assistant

To train new managers of the restaurant to follow the company’s procedure.

To train managers how to manage control products and the petty cash.

To train new cashiers and supervisors the correct process of the product sales.

To train employees in the specialty and kitchen area.

To train possible manager candidates.

To train employees to how to perform an excellent customer service.

Achievements Obtained:

Make one of the restaurants with low service and numbers reach its goal. .

Achieve stars in inspection.

Florencia Florex Manati, PR 2002

Sale Person and Decorator Assistant

Explain to each customer the importance of having an unforgettable moment in life.

Obtained experience in how to work with sales orders, customers payments and payroll.

Education:

2012 - 2013 Cambridge College Puerto Rico, San Juan, PR

MM Business Management

31 Credits Approved.

2007 - 2011 American University of Puerto Rico, Manatí, PR

BBA Business Administration

Major in Human Resources

2002 - 2004 American University of Puerto Rico, Manatí, PR

Business Administration

References: Available upon request

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