Customer Service Sales

Johanne Coachman

**** ******* **. ** 678-***-****

Atlanta GA 30319 acrz3p@r.postjobfree.com

Objective: Opportunity as an Oracle DBA

Seeking to join an IT department as a DBA to technically support an Oracle Database. Certified as an Administrator Certified Associate (OCA) and Structured Query Language (SQL) professional for Oracle 11gR2 database. Strong expertise in the following technical and support procedures:

Database Performance Tuning Support – including server and network tuning, instance tuning, object tuning and SQL turning.

Oracle Installation on Windows 2008 server – installed Oracle 11gR2 using VMware

RMAN Hot and Cold backup – including recovery, restore of control file and data file

TableSpace Creation – roles, users, assign system and object privileges

Data Extraction and Load – using Data Pump and SQL loader

Automatic Storage Management (ASM) – installed and configured with Oracle database.

Oracle Enterprise Manager (OEM 11g/12c) – for centralized monitoring and administration

ORACLE SKILLS AND TRAINING

Oracle 11gR2 Administration

Red Hat Linux and Oracle

OEM grid control

Oracle Recovery Management (RMAN)

VMware

Project Management

Data Pump

Linux Shell Scripting

Oracle Performance Tuning

SQL and PL/SQL . SQL *Plus

Real Application Cluster (RAC)

Automatic Storage Management (ASM)

MobaxTerm

Recovery Catalog

Disaster Recovery

UNIX shell scripting

Enterprise Manager (OEM)

SecureCRT

Automated Workload Repository (AWR)

TOAD

Enterprise Reporting Using MS Office

EDUCATION

Georgia Southwestern State University Bachelor of Business Administration (BBA)

Americus, Ga Major - in Management

Certifications and Licenses

Oracle Database 11g Administrator Certified Associate (OCA)

Oracle Database 11g: Structure Query Language (SQL)

Georgia Insurance: Life, Accident & Sickness; Variable Products

NASD: Series 6; Series 63

RELEVANT ORACLE EXPERIENCE

Oracle installation on Windows 2008 Server: Installed and configured a Windows 2008 Server on a new Machine using VMWare. Created Windows Users/Groups, enabled remote Desktop, Fixed IP address/DNS/ Default Gateway, configured inbound / outbound oracle related traffic on the Windows Firewall. Installed Oracle 11gR2 (Software only) and created OLTP database using DBCA. Installed /configured Oracle 11g Client on your Windows 7/8 workstation and defined connection to the database using SQL*Plus, Oracle SQL Developer and Oracle Enterprise Manager (OEM). Results: Successfully installed Oracle on Windows 2008 Server.

Installed ASM Instance plus Oracle 11gR2 Database: Installed and configured Grid Infrastructure for Automatic Storage Management (ASM). Selected installation method, specified inventory directory and credentials, selected the installation type and location. Result: Successfully installed and configured Grid Infrastructure for ASM using Oracle 11gR2.

Performance Tuning - Reduced resource consumption or elapsed time for an operation to complete by identifying the overused resource that is the bottleneck in the system. Completed a series of steps, including server and network tuning, instance tuning, object tuning and SQL tuning. Result: Successfully tune an Oracle database in a test environment.

RMAN Hot & Cold Backup and Switching to Archive log Mode: Configured hot backup settings using Enterprise Manager and performed the cold backup using RMAN. Experienced in configuration options and execution. Results: Successfully performed both Hot and Cold backup using two different tools, OEM and RMAN.

RMAN Restore-Recover, loss of Control file and Data file: Simulated a disaster by deliberately deleting 1 control file and one data file. Implemented RMAN restore/recover steps as recreating the Server Parameter file to get the database working again. Restored control file and redo log on new disk as part of disaster recovery strategy. Results: Successfully executed a RMAN Restore of the Control and Data file.

Created Tablespace for Roles, Users, and Privileges: Configured and set up tablespace, role, user and assigning System and Object privileges using Oracle Enterprise Manager (OEM).

Used Data Pump and SQL Loader to Move Data: the purpose of the project was to move data from non-Oracle source into Oracle Database as well as move data between Oracle Databases. Used SQL*Loader and Data Pump utilities to move a flat file and a Table. Result: Using SQL script, successfully moved data from a non-Oracle source as well as moving data between Oracle Database.

ADDITIONAL PROFESSIONAL EXPERIENCE

SunTrust Bank – Atlanta, GA 4/2004 - 10/2012

Accomplished Management and Banking professional with more than 12 years of increasing experience in a variety of areas, including leadership, customer service, sales of retail and investments products, and client needs analysis. Successful background of developing and executing sales strategies to drive business results and exceed personal sales goals. Team builder promoted three times – Bank Officer

Client relations as a Licensed Personal Banker (4 months)

Engaged in client retention and relationship management, cross-selling and referring across lines of business.

Earned client business and deepened relationships through comprehensive selling techniques and outstanding customer service.

Consistently achieved and exceeded assigned sales goals through proactive selling in-person and by phone.

Team Lead - Licensed Assistant Manager- Bank Officer (5 years)

Championed as the branch’s lead sales person, assigned individual sales goals and selling responsibility.

Prospected new clients through telemarketing and outside sales calls.

Supervised branch teammates, conducting selection, performance reviews, and performance counseling.

Financial Analyst - Services Representative (3 years)

Worked one-on-one with customers, providing individualized services based on their financial needs.

Analyzed, evaluated and promoted newly launched financial products to customers, monitored customers’ transactions, and ensured confidentiality of customers’ information.

Identified opportunities for cross-selling and value-added bank products and services.

SouthTrust Bank – Atlanta, GA Bank Teller 7/2001 to 4/2004

Marketed and advised customers on banking products and services.

PERSONAL COMPETENCIES AND WORKSTYLE

Attention to Detail - ability to focus on detail and be thorough in completing tasks and projects. Natural skill for IT projects and technical implementation. EXAMPLE: Able to focus on details to detect bank fraud and save the bank money.

Self -Directed - able to be independent and handle a fast-paced environment with multiple priorities. EXAMPLE: On a typical day at my former employer, I had to prioritize my day to stay on task in order to meet sales quotas, service goals and deadlines.

Competitive - ongoing background in competitive team sports (co-ed soccer) requiring discipline, teamwork and desire to win. EXAMPLE: raised in a competitive family of four siblings, always competing for top performance

Can-do attitude – consistently combines a positive, can-do attitude with fun while getting the job done. EXAMPLE: Gave excellent service to clients, required to keep a smile on your face, have a positive attitude to find solutions under stressful circumstances.

Strong Analytical skills - ability to gather, analyze and interpret market research data. EXAMPLE: Gathered information from client meetings and other pertinent financial information to determine best fit for a particular account.

Communications / Strong Written and Verbal Presentation Skills - including the ability to present ideas effectively to a group. Communicated via emails with superiors, teammates, clients and prospects on a daily basis. EXAMPLE: Conducted bi-weekly meeting to a team of seven people, as well as weekly one on one coaching with employees. Made sales presentations to clients, and interacted with them to present bank products and services. Also, made reports to superiors and participated in sales and officers meeting.

Organizational Skills – proven time and priority management to achieve deadlines and goals. Have to prioritize time for clients, (sales and service) and employees as well as walking. EXAMPLE: at SunTrust, continually kept a close eye on meeting sales quota while delivering excellent service to clients.

Dependability – strong habits of being reliable, responsible, and dependable, and fulfilling obligations. EXAMPLE: I am very reliable and dependable. I was responsible for opening the branch to make sure that employees have time to set up, get ready for clients and opened the door at 9:00 AM sharp.

Teamwork – EXAMPLE: Was responsible for the branch sales and customer service goals. Had to work as a team to make that happened. Pulled my weight and also helped new and/or struggling teammates.

Achievement / Effort - Personally sets challenging achievement goals and exerts the required effort to achieve them. EXAMPLE: My goal is to become an Oracle DBA. I am on my way to do just that. So far, I have taken the required courses and have completed my Certifications. I am now focused on landing my first opportunity.

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