OBJECTIVE

To obtain a career as Outpatient Clinic Manager within a health services environment that will utilize my communication, healthcare knowledge, abilities, and business administrative skills.

PROFESSIONAL SUMMARY

Multifunctional professional manager with experience in the areas of Managed Behavioral Healthcare, Mental Health Counseling, Human Resources Management, Business Office Management, Vocational Rehabilitation Technology, Health Information Management (HER & EMR), Case Management, Human Relations, Quality Assurance/Contract Compliance Management, Customer Service, HIV/AIDS Surveillance in Public Health, Revenue Cycle Management, Asthma & Allergy Immunology, Clinical Research, Data Quality Management, Provider Relations, Physician Referral, Project Management, Patient Registration, Home Health Care Administration, Emergency Care Admissions, and Patient Services Coordination in Community Health, with strong interpersonal skills.

PROFESSIONAL EXPERIENCE

Home Healthcare (Private Duty), Winter Haven, Florida, June 2015 – Present

Caregiver to Thelma Washington

Serve as private duty caregiver to a victim of a Cerebral Vascular Accident (stroke).

Administer personal care to ensure her needs are met.

Provide homemaker service care for the patient, along with meals.

Agricultural and Labor Program, Inc., Lake Alfred, Florida, May 2011 – November 2014

Quality Assurance/Contract Compliance Manager (Head Start/Early Head Start & Child Development) – URL: www.alpi.org/

Entrusted with monitoring Immunization and Health Record Data Management Systems.

Managed and supervised the IT/Data Management and Food Services Department & Project Management.

Prepared Employee Timesheet Batch Log, Budget, and Conduct Performance Evaluations of staff.

Analyzed and interpreted children outcome data, and VPK scores to improve education.

Coordinated the revision and monitoring of Early Head Start and Head Start w/Project Management.

Reviewed, generated reports, and balance financial reports to ensure compliance with Quality Assurance.

Examined Cluster Monthly Disability Reports for Head Start, Early Head Start & Child Development Services.

Developed, organized, and implemented compliance requirements for Quality Improvement Plans.

Ensured all child development contracts were compliant with the Department of Health & Human Services.

Served as an honest and conscientious member of the office Safety Committee.

Moffitt Genetics Technology Corporation (M2GEN), Tampa, Florida, July 2009 - December 2010

Data Input Coordinator (Data Abstractor) - URL:www.moffitt.org/

Managed shipping process via the Shipping Manifest to ensure timely delivery.

Evaluated the College of American Pathology Form in reference to information received.

Entrusted with resolving discrepancies with the Data in a prompt manner.

Constructed and implemented the LabVantage BioBank System Operational Manual.

Trained and coached staff in accessing and Data Entry for the LabVantage BioBank System.

Maintained day-to-day flow of data and forms pertaining to M2GEN Research and Quality Management.

Compiled data and entered data into the appropriate systems to be released to the Data Warehouse.

Ensured quality and accuracy of data received, and orchestrated Special Projects.

Abstracted laboratory data for entry into the Electronic Data Control Tool System.

Entered CAP data into LabVantage BioBank regarding patients diagnosed with Carcinoma.

Processed and entered CAP history evaluation and Data Gaps into the LabVantage BioBank.

Central Florida Healthcare, Inc., Dundee, Florida, August 2008 – March 2009

Patient Services Coordinator – URL:www.cfhconline.org/

Entrusted with all aspects of clinic operations including billing and handling of medical records.

Managed and supervised patient financial services, and registration.

Generated Revenue Cycle reports on a monthly basis for the Primary Care facility.

Resolved issues regarding irate patients and of staff in a prompt and professional manner.

Coordinated professional and proper flow of clinic to ensure total quality management.

Administered performance evaluations and supervised the Patient Care Team Assistants.

Gathered all staff daily for “huddle” to discuss brief updates, and to encourage morale.

All Children’s Hospital, St. Petersburg, Florida, November 2007 – August 2008

Physician Referral Coordinator – URL:_www.allkids.org/

Counseled and managed customer concerns regarding contact with providers and service.

Coordinated patient referrals to specialist, consultations for inpatient care, and eHealth.

Generated reports of all referrals and consultations for the Call Center Marketing Director.

Polk County Health Department, Bartow, Florida, April 2004 – October 2007

Human Services Program Consultant I – URL:www.mypolkhealth.net/bartow-locations/

Managed Sexual Transmitted Disease Unit staff and the HIV/AIDS Surveillance Program.

Analyzed data for reporting, and compiled quarterly HIV/AIDS morbidity and mortality data.

Entrusted as Case Manager with ensuring client needs were met via assessment.

EDUCATION

Graduate Certificate in Biblical Studies

Concentration: Theology

Liberty University, Lynchburg, Virginia

Anticipated Date of Graduation: 05/2016

Master of Business Administration - 2005

Concentration: Healthcare Management

American InterContinental University, Schaumburg, Illinois

G.P.A. 3.88/4.0

Bachelor of Business Administration - 2000

Concentration: Health Administration

Davenport University, Warren, Michigan

Associate in Applied Science - 1995

Concentration: Medical Transcriptionist

Certificate in Medical Transcription - 1994

Oakland Community College, Royal Oak, Michigan

Internship: Comprehensive Psychiatric Services – Farmington Hills, Michigan

Certificate in Medical Assistance Clinical w/Receptionist - 1985

Ferndale/Oak Park Adult Community Education Program, Ferndale, Michigan

Internship: Sinai Grace Hospital (Primary Care) – Detroit, Michigan 2

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