Manager Customer Service

CURRICULUM VITAE

Full name: Truong Thi Huyen Huong

Gender: Female

Nationality: Vietnamese

Date of Birth: 27-03-1989

Address: R.803, 35 Nguyen Van Trang, Ben Thanh, D.1 HCMC, Vietnam

Mobile: +84-919-***-***

Email: ****************@*****.***

Skype: huong.truonghuyen

EDUCATION

Master of International Business Management

University of Almeria

Almeria, Spain

Bachelor of English & Spanish Language and Culture University of Hanoi

Hanoi, Vietnam

EXPERIENCE

December 2013 – Present

Trails of Indochina Group

Senior Marketing & Communications Executive (HCM CITY, VIETNAM)

Marketing, communicating, consulting and promoting products to clients.

Managing top accounts and maintaining relationships with suppliers

Monitoring entire sales process and follow up with suppliers/ representatives in all offices in the world.

Expanding supply base by finding and creating relationship with new suppliers.

Handling marketing branding and communication campaigns (flyers, promotions, media, etc.)

Organizing events to promote internally and externally. Report to Global Director monthly.

Customer Care activities related

December 2013 – March 2014

Trails of Indochina Group

Assistant Country Manager (BANGKOK, THAILAND)

Assisting Country Manager in opening and operating Bangkok office

Liaising with old and new suppliers in Thailand to maintain the operation

Setting up office regulations

Training new staff and assist Country Manager in managing office

Handle sales process.

2011 – 2012

KPMG Limited

Administration Executive (HANOI, VIETNAM)

Maintaining smooth office operation.

Assisting Administration Manager in preparing and updating work plans. .

Assisting Marketing Dept. in event organization and Accounting Dept. in financial reports.

Providing personal assistance to Managing Partner.

Reporting to Manager monthly.

2010-2011

Embassy of Republican of Venezuela in Vietnam

General Manager Assistant (HANOI, VIETNAM)

In charge of all communications activities inside the Embassy.

Maintaining agenda of the General Manager and Ambassador.

Accompanying with the Ambassador when necessary.

Assisting the Manager with paperwork.

Other tasks required by the Ambassador.

INTERNSHIP

October – November 2009

Embassy of Venezuela, Hanoi, Vietnam

Consular Department

April – September 2013

Scavini SL, Barcelona, Spain

Sales & Marketing Department

LANGUAGES SKILLS

Mother tongue: Vietnamese

Other

Languages

Reading Listening Writing Speaking

English C2 C2 C2 C2

Spanish C2 C2 C2 C2

French A2 A2 A2 A2

Levels: A1/A2: Basic user - B1/B2: Independent user - C1/C2: Proficient user Common European Framework of Reference for Languages OTHER SKILLS

Excellent computer skills (Microsoft Office, Excel, Adobe, PowerPoint…) Good communication skills, strong focus on details and presentation. Good time management, organizational and planning skills. Able to relate well with different nationalities.

Able to work independently / in a team.

Public Relations, Business Tragedy,

Accounting, Customer Service, Analysis.

INDEPENDENT COURSES

Brand Management

UNIVERSITY OF EAST ANGLIA, England

Innovation: The Key to Business Success

UNIVERSITY OF LEEDS, England

HONORS & AWARDS

Honor student in the Erasmus Mundus Collaboration Program, UNIVERSITY OF ALMERIA, Spain Selected as the Face for the Advertising Campaign of GEC (GESTION EDUCATIVA CONSULTORES - Madrid, Spain)

ORGANIZATIONS

TRADE UNION IN TRAILS OF INDOCHINA COMPANY

Vice President

ORGANIZATION OF INTERNATIONAL STUDENT IN ALMERIA

Founder and President

VOLUNTEER

2012 – 2013

Erasmus Mundus

Spain Red Cross.

2010

ELSA events (The Endoscopes and Laparoscopic Surgeons of Asia) 2009

NGO programs in helping women against sexual abuse and domestic violence

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