Customer Service Sales
Resume:
CANDACE CASTLEBERRY
WEST BOUNTIFUL,UT 84087
********@*******.***
PH# 385-***-****
CAREER OVERVIEW:
Highly enthusiastic customer service professional with 6 years client interface experience. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
CORE STRENGHS:
Strong organizational skills Sharp problem solver
Microsoft outlook Type 40 wpm
Punctual Sharp problem solver
Prioritization Energetic work attitude
Scheduling Adaptive team player
Communication written/verbal Active listening skills
Seasoned in conflict resolution Email
Data Entry Internet Research
Order Processing
Travel Planning
Data Entry
ACCOMPLISHMENTS:
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Product Sales
Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
WORK EXSPERIENCE:
Tanner Frames
Customer Service Agent
Feb 2015-Aug 2015
Prevented store losses using awareness, attention to detail and integrity.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Managed quality communication, customer support and product representation for each client.
Created new processes and systems for increasing customer service satisfaction.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Worked as a team member performing cashier duties, product assistance and cleaning.
Assisted customers with store and product complaints.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Replenished merchandise shelves with items from the stockroom.
Organized the store by returning all merchandise to its proper place.
Holiday Inn Worldwide
Customer Service Agent
Mar 2011- Jan 2015
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Cross-trained and provided back-up for other customer service representatives when needed.
Ranked as most effective department sales representative in the local region out of 30 representatives.
Achieved high sales percentage with consultative, value-focused customer service approach.
Attended local, regional and national trade shows for product development training as defined by territory needs.
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Guaranteed positive customer experiences and resolved all customer complaints.
Direct TV
Customer Relations
Feb 2006- Mar 2011
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Developed effective relationships with all call center departments through clear communication.Successfully interacted with customers and retail buyers to expedite orders.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Demonstrated mastery of customer service call script within specified time frames.
Provided accurate and appropriate information in response to customer inquiries.
Education:
Bountiful High Diploma
Graduated 1995
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