Customer Service Management

ROSS CORES

Email: *******@*****.*** Phone: 941-***-****

Professional Objective

Enthusiastic analytics professional with a solid background in leveraging data to improve organizational performance. Recent graduate with impressive internship experience to be applied to strategic consulting, project management, or business development. Creative thinker with an ability to apply analytical information in new and fresh ways. Effective communicator with an ability to collaborate with professionals at all organization levels.

Areas of Expertise

Strategic Analysis

Sport Management

Leadership

Customer Service

Communication

Competitive Intelligence

Database Management

Integrity-Based Selling

Organization & Multitasking

Microsoft Suite

Statistical Data Analysis

Cold-Calling Proficiency

Education

Bachelor of Science, Sport Management, Minor Business Administration & Communication

West Virginia University, Morgantown, WV – August, 2015

Magna Cum Laude

GPA 3.7 – Major 4.0, Minor 4.0

Professional Experience

WEST VIRGINIA BLACK BEARS, Morgantown, WV 2015

Business Operation Intern

Created and pitched promotional event to prospective businesses

Increased season tickets sales through strategic phone campaign

Generated revenue for the box suite through recruitment of corporate sponsors and fan contributions

Provided superior customer service experience to all attendees

Placed in the top 3 (out of 35) for season ticket sales

WEST VIRGINIA UNIVERSITY BASEBALL, Morgantown, WV 2013 – 2014

Video & Statistical Analysis Intern

Utilized statistical software to make educated predictions about future opposing teams to assist team in preparing for upcoming matches

Applied computer software to track tendencies and target areas of improvement

Delivered organized data to help team advance performance

Analyze and evaluate data to forecast how each player should be utilized

PITTSBURGH PIRATES, Bradenton, FL 2009 – 2011

Clubhouse Operations

Assisted coaches, players, and front office personnel with operations including equipment inventory, travel arrangements, and paperwork

Awards & Distinctions

President’s List – 4.0 GPA

Golden Key Honor Society – Top 15% of Class

Dean’s List

Phi Sigma Theta National Honor Society

Volunteer & Athletic Activities

WVU Men’s Rowing Team

Organized Charity 5k with Rowing Team

Mountaineer Maniac Board Member- Director of Olympic Sports

Sports Management Club

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