Stephen Jason Menser

**** ***** **, **** ** *****

Cell: 732-***-****

Email: acrydh@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Highly organized and detail-focused with an exceptional track record of accurately handling and ensuring the smooth operation of a fast paced manufacturing and warehouse facility. Involved with all facets ranging from insurance, finance, personnel recruitment, training and managing day to day operations of multi-million dollar HVAC/ Ductwork fabrication facility/warehouse. Committed to measurable performance, continuous improvement and fostering a culture and environment where individuals can be productive, efficient and have fun.

Quick learner who will do whatever it takes to get the job done.

Proven ability to develop and implement production goals.

Highly skilled in communicating effectively with national builders, homeowners, peers, suppliers and management.

Skilled in all aspects of recording transactions, posting debits and credits, reconciling accounts, and ensuring accuracy and completeness of data.

Extensive networking and building strategic alliances

Foster a cohesive team environment working closely with peers to resolve escalations and business problems.

Proven ability to identify and implement improvements to streamline processes and increase efficiency and productivity.

Excellent computer skills; proficient with QuickBooks 2007 thru 2013, Enterprise and Payroll; Microsoft Office to include Word, PowerPoint, Access and Excel, and ability to learn proprietary systems or applications quickly and easily.

SKILL PROFICIENCIES

Customer Retention

Sales and Revenue Generation

Account Management

Cost Control & Containment

Budget Preparation

Strategic Decision Making

Personnel Recruitment

P&L/ Budget Management

Customer Service

Conflict Resolution

Contract & Price Negotiations

PROFESSIONAL EXPERIENCE

Ward Wight Sotheby’s International Realty 2014- Present Realtor Associate Communicate and counsel clients on the various features and benefits of various real estate products. Evaluate mortgage options to help clients obtain financing at the best prevailing rates and terms. Prepare sales contracts and documents. Aggressively convert prospects into leads. Design and update marketing campaigns and materials.

Sold over $3.1 Million in 2015.

Signed 13 leases.

Member of Monmouth County board of Realtors. Member of NJAR. Member of Middlesex County board of Realtors. Member National Association of Realtors. Premier Climate Care 2006-July 2015 Operations Manager Maintained 60,000 SF HVAC/ Ductwork fabrications facility/ warehouse consisting of over 4,000 line items valued at over

$3.5M while maintaining optimal performance. Conceptualized & implemented ductwork fabrication facilities automated manifest system which allowed the use of RFI Tags to track materials pulled from orders, which saved almost $155,000 the first year.

People:

Trained and supervised a team of 56 warehouse and 6 supervisors. Ensured supervisors understood their duties and company objectives. Effectively implemented conflict resolution between employees. Responsible for personnel recruitment, interviewed and selected candidates for employment.

Developed direct reports their training and mentoring.

Collaborated across departments to drive optimal productivity and foster an environment in which diverse backgrounds are respected.

Determined daily department staffing levels. Consistently meet and review staffing plans according to seasonal demands.

Developed employee performance metrics.

Finance:

Reconciled the accounts payable and accounts receivable. Negotiated more than 30 contracts with national builders worth more than $10 million. Managed multiple projects closely ensuring all timelines and budgets were met. Developed annual financial and operational plans and budgets.

Identified issues with operating metrics and P&L and responded immediately and accordingly.

Ensured customer billing and employee payroll were prepared timely and accurately.

Created invoices and tracked overdue accounts. Researched and resolved billing and collection disputes.

Reduced employee overtime. Analyzed and reviewed labor hour estimates against projected timelines.

Implemented more efficient ways of operating with increased productivity.

Reduced cost whenever possible without damaging customer service. Growth/Customer Service and Experience:

Executed metrics to track and record value delivered to the customer. Utilized those metrics to monitor and maximize customer efficiencies, experience and satisfaction. Work effectively with architects, engineers, project managers and superintendents.

Consistently built on existing relationships to increase sales.

Deliver superior customer service.

Fleet/Assets:

Monitor and improve trucking fleet route and fuel efficiency. Ensure proper maintenance, tracking, scheduling and loading of fleet. Negotiate fleet service contracts.

Safety:

Proactively identify and correct unsafe conditions, work processes or behaviors. Ensure all employees understand their roles and responsibilities required to achieve and maintain a safe workplace. Operations Management:

Coordinate with departments (marketing, design, service, warehouse, install, fabrication etc.) to support the sales team to optimize the sales process. Oversee material inventories, warehouse receiving and logistic strategies, ensure adherence of shipments, receipts and standard operating procedure (SOP). Manage day to day operations in ways consistent with strategic goals and performance targets, including customer relations, inventory, financial decisions and human resources.

Perform monthly 10% spot checks. Perform quarterly inventory analysis on warehouse facility and produce status reports.

Liaise/Coordinate between staff and management of various departments to ensure goals and KPI’s are effectively communicated or met.

Maintain clear, concise communication and close cooperation with customers, suppliers and vendors.

Proactively avoid and resolve quality and service issues relating to logistics, inventory or other warehousing details.

Responsible for improvement of various functions that directly impact customer service measurements of on-time delivery, completeness of orders and company caused errors. Morgan Stanley – NY, NY/ Red Bank, NJ/ Manasquan, NJ 1998-2006 Branch Manager Assistant Assisted branch manager with day to day operations of office.

Executed orders for clients and provided securities information.

Maintain and nurture client relations with high net worth individuals.

Aggressively cold called for new business.

Branch liaison with back office.

Handled client ACATs, wire transfers, report statements and cost basis analysis. Key Contributions:

Highly organized with a deep understanding of the importance of prioritization and delegation.

Strong verbal and written communication and interpersonal skills.

Able to work independently or in team environment; strong leadership ability.

Ability to analyze complex problems and propose appropriate solutions. https://www.linkedin.com/pub/stephen-menser/ba/a85/ab

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