KELLY A MCCAMEY

*** ****** ****** ******, **** **035 440-***-**** acry2c@r.postjobfree.com

Education:

Kaplan University / Bachelor of Business Management / HR / January 2014

Kaplan University/ Masters of Management / Human Resources / 2015

Office Manager/ Operations Manager /HR Coordinator /Generalist

Dedicated and technically skilled business professional with versatile management skill sets, proven track record.

Excel in resolving employer challenges with innovative solutions, systems and process improvements proven

to increase efficiency, and self-employed business owner for many years.

Key Skills

Owner/Operator

Teambuilding & Supervision

Staff Development & Training

Policies & Procedures Manuals

Kronos, Oracle, Ceridian, Taleo

Full life cycle recruiting

Accounts Payable/Receivable

Highest Confidentiality

Benefits Administrator

Collections Management

Budgeting and Forecasting

Corporate Trainer

Experience

PPG Industries, Automotive Coatings /Belcan Technology / January 2015 to August 2015

Human Resources Generalist

Reporting to the Human Resources Manager: Results:

Responsible for manufacturing/technical OEM human resources support role in managing data bases, assist with the needs of plant managers and senior level management.

Developed a serious of job descriptions to include new job function/detail for newly created positions and or updating older versions of job descriptions, compiled information on PRC details/maintained excel database.

Responsible for electronic communications in each plant and floor grounds/responsible for 5S

Prepare monthly service awards, merit increases, wage increases, update disciplinary actions, and reviews.

Administered full life recruiting cycle, orientation, administered benefits & processed new hire paperwork

Overseen the processing of uniform ordering, assigning employees personal lockers, and prepared ID badges.

Process unemployment claims to include answering complaints, along with managing FMLA documentation.

Maintained over 600 + personnel files for the plant, ensuring the utmost confidentiality

Reconcile bank statements for payment approvals, maintained personal database of charges for venders.

Arrange calendars for managers to include flight plans, offsite meetings, scheduling offsite meetings, outings, catering.

Screening eligible candidates for open positions, schedule and coordinate interviewing suitable candidates.

Maintained an effective performance management systems to include job descriptions and performance evaluations

Provided timely assistance to management with regards to hourly employee issues, referred to the HR manager as necessary.

Ran background checks, (Lexis) verified I-9 electronically, processed new payroll, and updated drug test results.

Researched and answered employee questions regarding benefits, disability, workers compensation, etc.

Forward all personal changes to headquarters for processing information in a timely manner, provide supervisor training which included documentation and policies to employees with supervisory responsibility.

Processed terminations and resignations of employees, scheduling and conducting exit interviews for resignations.

Advise managers on policies and updates concerning FMLA, sexual harassment, employment, and health care changes.

Conducted new hire orientation for new employees, conducted safety training, collection of new hire paperwork.

Kaplan Higher Education March 2011-June 2014 Mass Layoff

Default Management & Corporate Strategy

Assisted the Director of the college and the default group: Results:

Developed efficiency-enhancing workflow/process improvements for the specialists to follow in order to enhance and define their workloads, increased production of number of accounts located and cured.

Instrumental involvement with manager duties to include training of employees, orientation proceedings, job fairs, essential partner for the college, designed credit & repair workshops for students, managed vendor visitors, managing KPI’s for employers, assisted with performance reviews, handled all complex calls for student loans, prepared daily reports for review, process and improvements which results in a new view of phone reviews, implemented entire training packages utilized by all states in college, provided feedback & resolutions to higher management.

Maintained all schools cohorts, reporting monthly to six different Kaplan Colleges, made necessary changes to reflect needs of the schools Director of Operations.

Maintained budget for FTE, helped supervise new associates, instrumental with student interaction of training and mentoring students academically.

I was approached by the Executive Director to speak to students who dropped their program. I was able to save the school on average $15,000 per drop. I assisted the campus with additional monies students owed the college on average of $50 per student per month with tuition that is not covered by title four funding.

Provided administrative assisting to the Supervisors/Managers work detail.

Reduced the schools delinquency portfolio with the Government title IV funding, I was responsible for six schools reducing their delinquency from 31.5% to under 21% to allow student loan funding to continue.

Asset Acceptance, LLC March 2008 to January 2011 Mass Layoff

Corporate Collections Trainer / Human Resources Business Partner

Served as a Collections/Customer Service Manager, promoted to Corporate Trainer in the lead role of corporate trainer and development, assisted with HR onboarding & all functions, trained 30 to 40 new associates per month before entering the collections floor, implemented new process and improvements acknowledged by the VP of collections. Results:

Assisted with driving a 10% increase in recovery collections with my techniques from the newly designed training manuals, which enabled newly designed specific KPI reports for managers utilized across the sites.

Quickly became a trusted manager to the executive staff and office managers earning a professional reputation.

Worked side by side with internal HR department for the onboarding process, new hire presentations, hiring of new candidates, offered salaries to new associates, maintained new hire personal files, approved payroll on Krono’s, managed time off, including vacation requests, FMLA administration, performed exit interviews with all employees.

Developed a new corporate training strategy to include new training manuals, designed testing with a target rate of 80%. Trained on collection law, customer skill base routing, managing individual portfolios of over 800 accounts

Designed predictive dialer patterns on Cogent & assigned workloads according to skill of employees.

Re-aligned corporate strategy of collections on third party accounts, proven track record of targeted goals assigned.

Performed monthly reviews on all new hires, administered performance plans if goals were not met, terminations for poor performance, also coached and developed managers and supervisors with new training material.

Achieved overall staffing needs by filling open positions with qualified candidates (30 per month).

Attended job fairs to screen for potential candidates by evaluating candidates on the spot interviewing.

Assisted with the general coordination and facilitation of Health Insurance Plans and insurance packages

Coordinate and maintained all employee vacation time and the employee attendance files

Worked side by side with managers to assist with early stages of conduct and performance issues – including continuous performance.

Huntington National Bank April 2001 to January 2008

Collections Operations Manager / HR Business Partner

Served as the Operations Manager, in charge of the lease/loan portfolio, under my direction was less than 2% delinquency for both. Also overseen the direction of new employee onboarding, hiring/termination manager. Implemented a series of new procedures and policies for the bank in accordance with compliance. Managed 2 direct exempt supervisors, and 4 team leaders. Results:

Conducted interviews and pre-screen potential candidates, offered salaries, worked closely with all levels of management in the hiring process from beginning stages to full cycle.

Analyzed and created strategic reports for dealing with FTE needs for entire operations.

Managed staff files in accordance to federal regulations.

Managed and recorded KPI for staff, created excel spreadsheets for upper management with key information containing collection results and productivity.

Payroll processing for up to 100 associates, (Oracle), managed employee vacations, FMLA approvals, unemployment claims and processing.

Entrusted with the most complex business situations concerning disputes of the BBB, or Ohio Attorney General Office, outside vendor disputes.

Recovered high end lease vehicles from potential losses to the bank through my abilities of locations of skips, saving the bank potential losses of 30,000 per month.

Reduced turnover in call center under my direction to less than 2% for the duration of position.

Skill coached associates, maintained disciplinary concerns, followed up process with what deemed necessary to sustain improvements. Completed and conducted all performance reviews for over 50 employees. Process terminations if goals were not being met for department standards.

Responsible for budgeting, forecasting losses, and attended variance meetings. Conducted and facilitated monthly meetings for all staff and managers monthly.

Skill base routing of over 1,000 accounts for each collector in queue, reviewed and reassigned each month.

Managed the collections portfolio, approved and moved forward with repossessions, foreclosures, door knocks, and home inspection reports for secured property.

Administered on-site drug screening, conducted panel interviews, and offered new salaries, new orientation.

Managed schedules for upper management, provided travel plans, coordination for the groups to attend off site meetings.

Attended and set up all job fairs, in house and outside of the bank, attended high schools to speak to high school students about careers and credit options.

Set up house accounts with dealer floor plans, and credit established. Worked with the dealer floor plans for re-payment of their business loans and purchasing needs.

Working side by side with human resources on complex situations including behavior concerns of employees, performance issues, and conflict resolution.

PNC Bank – January 1991 to April 2001 Operations Manager/Operations Center PNC

Self-employed business owner-operator for ten years, Berea Music

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