Customer Service Project

Kenneishia M. Jones

********@*****.*** *** Jeanette St. Abilene Texas, 79602 432-***-****

Natural leader with the passion and proven ability to organize, produce, and succeed.

Objective:

Pursue a career with an organization utilizing my proven capabilities that offers me room for advancement and growth.

Summary of Qualifications:

Proficient in Customer Service

Excellent verbal and written communication skills; strong problem solving ability; and ethical

Resourceful team player excelling in building trusting relationships with customers and peers

Competent in organizational skills

Substantial leadership skills

Productive with time management and multi-tasking

Performs well in a fast-paced environment, quick learner

Effective in generating creative ideas

Education:

Hardin-Simmons University, Abilene, TX

B.B.S., Communication: Advertising with emphasis on Public Relations;

Minor: Marketing

December 2014

Published article in the Texas Heritage magazine: Charles Goodnight Project – October 2012

Dean’s list Spring 2011 & Fall 2014

Technology Skills

Microsoft Word

Microsoft Power Point

Microsoft Excel

Data Entry

EXPERIENCE:

Mauney &Associates April 2015 - Present

State-Wide, Home-Study Sub-Contractor

Interview families for placement of relatives children

Assess the family’s home

Write up professional Assessments of home and families

Complete Risk Assessments

Advertising Internship June 2014 – August 2014

Hardin-Simmons University: Dr. Tim Chandler, Professor of Communications

Lead writer for the Texas Forts Trail project

Researched information for Texas Forts Trail historical sights, compiled them into a short book for the TFT project for the upcoming fall Semester

Chick-Fil-A, Abilene, TX October 2012- June 2013

Cashier: Drive-thru and Front Counter

Responsible for cash balances prior and after shift, ensuring change is sufficient for customers

Responsible for receipts, refunds, credits, or change due to customers

Professional manner using appropriate customer focus techniques when interacting with customers

Able to resolve customer concerns

URENCO USA, Eunice, NM Summer 2012: May-August 2012

Work Plan Intern

Maintained weekly cascade reports for my department as well as surrounding departments

Spokesperson at weekly staff meetings

Planned, organized and coordinated office events, and monthly Staff Recreational Day for 60 people within my office.

Assisted staff and supervisor with daily tasks

Burger King, Midland, Texas and Abilene, Texas June 2006- October 2012

Cashier: Drive-thru and Front Counter

Responsible for cash balances prior and after shift ensuring change is sufficient for customers

Responsible for receipts, refunds, credits, or change due to customers

Professional manner using appropriate customer focus techniques when interacting with customers

Able to resolve customer concern

Contact this candidate