Customer Service Management

Loubert Rodney

**** ******** ***** ***** 614-***-**** ~ 216-***-****

Columbus, Ohio 43229 **********@*****.***

Objective:

To administer to the organization’s success by applying knowledge of business concepts and functions in an integrated manner, with a fundamental working knowledge in functional areas of management, marketing, finance, and economics as well as demonstrate an understanding of the legal and ethical obligations for working within the social environment of business.

Summary:

Holds a Master’s Degree in Business Administration

Bachelor’s Degree in Business Administration/Management

Associate Degree in Human Recourse Management

Excellent time management skills with the ability to manage multiple projects simultaneously and successfully in a fast paced environment

Ability to work independently, determine priorities and meet critical deadlines

Excellent written and verbal communication skills

Excellent skills using Microsoft Office applications such as Excel, Outlook, Word and Power Point

Gifted to identify conflict, develop solutions and make effective business decisions

Flexible with scheduling

Fluent in English, French and Haitian Creole

Education:

Franklin University - Columbus, OH

Master of Business Administration - 2014

Bachelor of Science in Business Administration/Management - 2011

Minor in Global Business - 2011

Columbus State Community College - Columbus, OH

Associate of Applied Science

Major: Human Resources Management - 2009

Entrepreneurship Certificate - 2009

Dean’s List Student

04/15- Present (Temp)

Robert Half Company

Scorer

-Grading Student assignment from 7th grade to 11th grade

12/04 – present (Wanted to transition out of the service industry)

White Castle Management Co. - Columbus, OH

Shift Manager

-Scheduled and supervised staff, controlled inventory, deposited cash and completed daily and weekly reports

-Supervised up to 15 employees per shift

-Fulfilled all the management responsibilities: opened and closed store, handled customer service complaints and cash control

-Hired, trained and mentored employees to reach management level

-Assisted team members with preparing food orders

-Entrusted to process confidential employee records such as weekly payroll and disciplinary action reports

-Maintained and implemented White Castle policies and procedures

-Monitored the operations in the restaurant while supervising, motivating and training new team members and managers.

Professional Experience:

03/12 – 10/2014 (Temporary Opportunity)

Dawson/Garden City Group - Dublin, OH

Claims Processor

-Processing and payment of claims submitted to the settlement program

-Determines whether claims are eligible for payment and, if so, calculates the amount of the settlement payment according to the claims process described in the settlement agreement

-Assists claimants with the assembly and submission of their claims forms

-Providing information on their current status of their claims or the settlement program as a whole as well as helping claimant rectify any neglect on their claims form.

-Sorted mail by project and prep received mail in preparation for scanning

- Scan received mail into project database.

-Process return mail within project database.

06/11 - 12/11 (Part-Time)

Tele-performance /Apple – Columbus, OH

Customer Service Representative

-Provided an exceptional customer services experience to ensure onetime call resolution

-Responded to all customer inquiries and questions regarding their purchase and our product such as process return for refund or replacement

-Payment and billing service

-Canceled and sent return label as needed

-Diagnosed and provided paths to resolving inquiries

-Analyzed problems effectively at all times while solving and helping customers to resolve issues on first call

-Accurately logged all customer interactions in data management system

-Worked with confidential customer information

-Communicated positively with team members, customers and other partners

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