Customer Service Electrical Engineer
Resume:
Michael D. Roane
Baltimore, MD 21213
Willing to relocate @ company expense
*************@*****.***
OBJECTIVE
To secure a challenging position with a growing firm that will allow me to utilize the skills that I have developed in a Production Manufacturing environment and contribute to the success of the company.
Skills
Oversees the planning, scheduling, setup, and running of routine or special production streams.
Oversees the work of repair, production assembly support staff; communicates expectations and provides direction and training. Monitors work performance and provide feedback.
Participates in sequencing work to meet targeted delivery dates for multiple and critical orders.
Supervises day-to-day production and actual manufacturing of products or components and waste management.
Skilled in testing, troubleshooting and repair of electronics modules and\or systems to component level.
Has a thorough understanding of Electronic PCB Prototype manufacturing, familiar with the use of electronic test equipment. Experienced with soldering, circuit modification and enclosure fabrication.
Arranges for delivery, assembly, and distribution of supplies and parts to expedite flow of materials and meet production schedules.
Experienced in 5S manufacturing.
Reports variances and problems and coordinates their resolution.
Answer questions and recommend corrective actions to address customer complaints.
Provides communication and follow up to ensure marketing representatives are fully informed of products, services, and customer needs.
EXPERIENCE
BOEING Co. – Germantown, MD November 2007-Laid off December 2014
Repair/Production Supervisor of RF Electronic Systems
Responsibilities include:
Responsible for direct line of customer communication.
Oversee and coordinate daily operations of rework and repair of returned customer products, ensure timely completion of repairs to meet production schedules.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem.
Multiple products highly technical and complex in parts and production operations.
Improve troubleshooting methods, increase output and quality of all customer repaired products.
Consult with Engineering on all upgraded BOM’s and ECO’s.
Carry out and follow company policies and processes (Lean/5S).
Proficient PC skills, Microsoft office, Outlook and Email.
Manage and direct employees to include performance reviews, evaluations, hiring, appraising performance and discipline.
Ensure quality specifications are met upon delivery to customer.
Prepares weekly RMA reports to upper management.
Participate in review approval of all relevant documents and procedures.
Tested RF Receiver Systems in the use of automated test parameters with the use of a Spectrum Analyzer and Antenna probe to detect EMI emissions.
Monitor or observe operations to ensure that they meet production standards.
Remove all products and materials that fail to meet specifications.
Accept or reject finished items.
Identifying problems and making improvements.
Run quality checks to ensure that all work is being performed to company standards on all repaired customer products.
Validates quality processes by establishing product specifications and quality attributes; measuring production; documenting evidence; determining operational and performance qualification; writing and updating quality assurance procedures.
AEROTEK TECHNICAL SERVICES – Elkridge, MD 2006-2007
Electronic Technician of Audio Electronics
Responsibilities include:
Responsible for customer service calls.
Troubleshoot all incoming RMA returns of various advanced electronic systems to component level.
Responsible for closing out incoming failures using Oracle Database Software
CIENA CORPORATION – Hanover, MD 2000-2006
Lead Technician of Optical Electronic Systems
Responsibilities include:
Responsible for testing, troubleshooting and repair of complex fiber optic switching devices, high gain amplifiers, transmitters and transceivers to the component level for R&D efforts.
Train mid-level and entry level technicians on the use of Test equipment and troubleshooting techniques.
Able to read schematics and mechanical drawings.
Responsible for testing DS1-DS3, SONET, OC3-OC192 and ATM circuitry.
Prototype testing and new product introduction.
Responsible for inspection, modification, rework and repair of electronic components and assemblies as required.
Demonstrate skill in the operation and care of hand and power tools; production and inspection equipment as applicable.
Adhere to ESD requirements in board handling and safety procedures in the performance of job duties.
SAFENETINC - Belcamp. MD 1996-2000
Production Supervisor of Cryptographic Electronic Products
Responsibilities include:
Review daily production schedule each day to obtain shipping quantities and specification for delivery dates.
Determine root cause and initiate corrective action for component and assembly failure using electronic test equipment.
Provide up to date drawings of BOM’s and ECO changes and special instructions to all employees.
Strong communication, verbal and written skills.
Responsible for weekly reports.
Responsible for hiring, disciplining employees, evaluations and monitoring employees time sheets.
Inspect work in progress and finished products.
Provide technical direction, advice and guidance to team members by assigning, coordinating and reviewing work assignments and ensuring timelines are met.
Run quality checks to ensure that all work is being performed to company standards on all repaired customer products.
Validates quality processes by establishing product specifications and quality attributes; measuring production; documenting evidence; determining operational and performance qualification; writing and updating quality assurance procedures.
Maintains and improves product quality by completing product, company, system, compliance, and investigating customer complaints; collaborating with other members of management to develop new product and engineering designs, and manufacturing and training methods.
Experience in Quality Control with understanding of root cause analysis and performance.
Dynamic Science, INC. - Aberdeen Proving Ground 1987-1996
Senior Electronic Technician of Military Combat Systems
Responsibilities include:
Experience with working in clean Lab environment.
Responsible for testing, troubleshooting to component level and circuit modification of new product introduction.
Performed dynamic testing of military combat systems including signal conditioning systems, radar, armor penetration and telemetry.
Worked with Engineering to determine root cause analysis, BOM’s, ECO’s, circuit design and test procedures.
Cable building, rate gyros, transducers, temperature, road shock and vibration testing using strain gauges and accelerometers and signaling conditioning systems.
REXNORD AUTOMATION, Hunt Valley, MD 1986-1987
Electronic Technician of Electronic Cabinet Construction
Responsibilities include:
Module and component level troubleshooting
Electronic cabinet construction.
Efficient in the use of electronic test equipment.
Quality Assurance verification.
Utilize policies, process procedures, written instructions, diagrams, specifications and BOMs, etc. to verify installation accuracy in assembly.
Effectively meet quality, quantity and process flow requirements.
GOULD ELECTRONICS, Glen Burnie, MD 1983-1986
Electronic Technician of Under Water Sonar Array Systems
Responsibilities include:
Responsible for component level troubleshooting, component installation and enclosure fabrication for Underwater Sonar Array Systems.
Validation of engineering circuit design.
Read and create schematic drawings.
Skilled in the use of Electronic test equipment:
O-Scopes
Spectrum Analyzers
Multi-meters
Frequency Generators
Optical Analyzers
Watt meters
Power Supplies
EDUCATION
AS in Electronics Engineering Technology, TESST College 1983-1985
References
Larry Dawson - Boeing Co. - Quaility manager - 301-***-****
Karl Dickens - Ciena Corp. – Electrical Engineer – 410-***-****
Tim Williams - Safenet Inc. – Production manager - 410-***-****
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