Customer Service Office

LaShalonda Williams

**** ********* **., **********, ** 75402

Cell 903-***-**** Message: 903-***-**** Email: acrx16@r.postjobfree.com

HIGHLIGHTS OF QUALIFICATIONS

-More than 5 years of professional experience in Administrative Assistant/Customer Service/Medical Billing.

-Ability to execute a number of projects simultaneously

-Able to assess organizational needs and implement administrative procedures

-Ability to supervise employees and work well with all level of management in a professional manner.

-Self-Motivated and confident in making independent decisions

-Multi-task & very well organized and able to meet deadlines

EDUCATION SOFTWARE

Greenville High School Graduated: 1997 Microsoft, Windows, Excel

PJC Major: Business Administration Power Point,

PROFESSIONAL EXPERIENCE:

Neiman Marcus Group 1/14-present

Job Title: Customer Care- Work From Home

Take inbound calls, make outbound calls when necessary, place orders, cancel orders, reroute shipments, locate store items, process store returns, process expedite shipping, make decision and use my empowerment to satisfy customers, send note mails to other departments to inform of any changes, reminder note mails, partial replacements, process swaps (samples)

MMC Group -Xerox 1/11 –11/13 – Secret Clearance

Job Title: Sr. Accountant Assistant

Performs a variety of routine and some non-routine clerical for Department of Education in the Accounting Department. Post wage garnishment, online banking, credit cards and money order payments into the accounts. Keys data into automated system and verifies input. Processes, verifies and audits invoices, expense reports, journal entries, purchase orders, etc. Balances items, entries or amounts related to documents processed. Reconciles general ledger accounts, prepares balance sheet reconciliation and clears exception items. Posts ledger and general journal entries. Responds to routine questions related to area of responsibility. Provides administrative support to business operations by performing processing tasks such as data entry, scanning, mail sorting or similar activities. Performs data entry of material from source documents to a computer database. Transcribes routine pre-coded and identifiable alphanumeric data from source document and/or phone call into an automated system. Ensures accuracy and completeness of data. Performs clerical tasks in the data entry function. Receives and distributes incoming mail and materials.

Home Care Network January 2005 – September 2010

Job Title: Clinical Administrative

Enter nurses Admission, Recertification, Post Hospital, Significant of Change in Condition, Death at Home & Transfers in the system. Enter physician orders in the system and mailed out orders in a timely manner and called on physician orders that was 30 days late. General Human Resource daily reports, payroll, hiring process, training, office budget, order supplies. Prepare documents for daily meeting and monthly reports for CEO & Vice President Scheduled Nurses and Therapist visits (over 250 patients) schedules weekly and called Nurses and Therapist immediately if any change were made to schedules. Answer and handled incoming calls from employees and patients. General Office work, Customer Service and Medical Records. Acting Office Manager when Office Manager out of office: Manage team members and interpreting policy, Ensure that Clinical team member communicate and work effectively with all staff in other areas of the company, Train and maintain staff at appropriate levels according to company guidelines, monitor daily services performance objectives, reporting and commenting on results & driving corrective actions when necessary, travel to other office to help out when Office Managers were out of office. Train new employees, go to local Dr. Offices to drop off & pick up orders.

Reference: Available upon request

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