SAUL D. HIMELFARB

*** ****** ***** **** ************, MD 21136 410-***-**** acrwy5@r.postjobfree.com http://www.linkedin.com/in/saulhimelfarb

SENIOR ACCOUNT MANAGER / TECHNOLOGY CONSULTANT

GROW REVENUES, IMPROVE PROFITABILITY, BUILD CLIENT RELATIONSHIPS, AND RETAIN ACCOUNTS. Senior Account Manager with progressive experience developing new business and managing multiple projects through completion for technology consulting firms.

GENERATED $3.2 MILLION IN SALES OF SOFTWARE AND SERVICES TO GLOBAL PROFESSIONAL SERVICES FIRMS.

PROACTIVELY ENGAGE NEW AND EXISTING CLIENTS BY PROVIDING STRATEGIC BUSINESS SOLUTIONS.

EXPERTISE IN CONDUCTING ON-SITE AND REMOTE SOFTWARE SALES PRESENTATIONS.

INITIATED AND IMPLEMENTED SALESFORCE.COM TO TRACK AND MANAGE SALES AND CONTRACTS. Expertise:

Consultative B2B Sales

Salesforce.com

SOW Development

Software Demonstrations

Technical Sales Presentations

Project Management

Account Management

Project Scoping

Collections

Experience:

Account Executive / Project Manager

Wilson Legal Solutions, Newtown Square, PA

2012-2015

An IT consulting company that customizes technology and provides training for legal and professional services firms.

NEW BUSINESS DEVELOPMENT:

Hired as the first dedicated salesperson to establish the company sales team.

Analyzed customer needs, offered customized solutions and created winning sales proposals.

Built relationships with prospective clients through networking and following up with leads.

Developed excellent working relationships with internal technical staff, outside contractors and customers. Selected Accomplishments:

INITIATED THE IMPLEMENTATION OF SALESFORCE.COM, IMPORTING DATA FROM 3 SEPARATE SOURCES.

PROMOTED TO THE PROJECT MANAGEMENT TEAM TO OVERSEE LARGE IT CONSULTING PROJECTS. PROJECT MANAGEMENT:

Managed the implementation and customization of multiple, concurrent technology consulting projects.

Determined project scope, coordinated timelines and estimated project budget allocations.

Created Statement of Work (SOW) documents for customer approval and project guidelines document.

Acted as primary liaison to 20 sub-contractors; delegated tasks; resolved scheduling and technical issues.

Oversaw adherence to project deadlines, quality control and budget.

Communicated extensively with clients to ensure client satisfaction throughout all phases of development.

Scheduled, supported and coordinated software training for clients. Selected Accomplishments:

SUCCESSFULLY MANAGED A COMBINED PROJECT BUDGET OF $1.7 MILLION / 8,900+ HOURS OF SERVICE.

IMPLEMENTED AND UPGRADED SOFTWARE SYSTEMS, EXCEEDING CLIENT EXPECTATIONS.

EFFECTIVELY RESOLVED CUSTOMER SERVICE AND COLLECTIONS ISSUES. SAUL D. HIMELFARB Page 2-410-***-****

Sales Executive / Contracts Manager

Data Fusion Technologies, Cockeysville, MD

1998-2012

A company providing Business Analytics solutions, consulting and technical services to professional services firms.

Managed 300+ global accounts servicing law and professional services firms.

Conducted software demonstrations in person and remotely via WebEx to senior-level executives.

Prepared sales proposals and contracts detailing cost of software development and consulting.

Developed trade show marketing strategies and represented company at industry trade shows.

Managed local office operations and handled regional logistical issues.

Provided superior customer service; mediated between clients and technical staff and billing department.

Upgraded sales software to Salesforce.com to streamline account maintenance, leads, and opportunities.

SOLD INCREASING AMOUNTS OF SOFTWARE AND SERVICES TO FIRMS RANGING IN SIZE FROM SMALL TO LARGE.

GENERATED $3.2 MILLION IN SALES IN 2011.

ACHIEVED CUSTOMER RETENTION RATE OF 100% FOR 5 CONSECUTIVE YEARS. Assistant Custom Programming Manager

Elite Information Systems (Thomson Reuters Elite), Hunt Valley, MD 1996-1998

A global IT firm specializing in financial and practice management software for professional services firms.

Developed estimates for custom programming projects.

Incorporated customer feedback; worked with programmers and customers to resolve bugs and improve customer satisfaction.

Managed programming staff in the resolution of technical issues, such as code execution speed and efficiency.

Prior Experience as a Customer Support Manager for a boutique custom legal software company. Education:

B.S. Computer Science, Loyola University Maryland, Baltimore, MD

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