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Customer Service Maintenance

Location:
Sarasota, FL
Posted:
September 30, 2015

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Resume:

Ben T. Nickel

**** **** ******, ********, ******* 34231

acrwuf@r.postjobfree.com

941-***-****

SUMMARY

Candidate with extensive experience in commercial driving, customer service and field service engineering, and a licensed utility tech II in water and sewer utilities and fire hydrants. Excellent working knowledge of R.O. and related equipment, electrical, air and hydraulics, pumps and control panels. Implemented system designs and programmed controllers. Strong capability in debugging, troubleshooting and maintenance of specialty designed machinery.

Key strengths include:

* Serviced Potable water meters& backflow preventers * Clean, reinstall Lift station pumps

* Sewer pipe repairs & main breaks * R.O. processing & maintenance

* Flushed fire hydrants, tested pressures and marked * Dealt with Customer Service issues

EDUCATION

Associate Degree in Electrical Technology, Milwaukee Area Technical College, Milwaukee, WI

Certificate in IBM CADAM 5080, Waukesha County Technical College, Waukesha, WI

Dale Carnegie Graduate, Milwaukee, WI

PROFESSIONAL EXPERIENCE

Sarasota County Utilities, Sarasota, FL 2013-2015

Skilled Trades Worker I

Fire Hydrant flushing to verify and mark system functions and pressure.

Replaced old residential water meters with new radio transmitter style.

Obtained CDL Class B License (License No. 0020413).

Trained and Certified in Disaster Relief (FEMA).

Customer Service related issues.

Aqua Utilities Florida, Sarasota, FL 2008-2013

Utility Tech II

Non-payment shut offs and reconnects of water and sewer services for residential and commercial customers.

Repair residential and commercial water and sewer leaks per customers’ complaints.

Assist in repairing main breaks on water and sewer mains.

Flush water mains to ascertain acceptable chlorine levels.

Cleaned and reinstalled lift station pumps.

Performed EPA required chlorine sampling.

Pond sampling after lift station failures.

Distribute powered lime to kill bacteria in ponds due to overflows.

Assist in cleanup of sewage spills at waste water treatment plant.

Emergency maintenance of pumps and equipment at waste water treatment plant.

Maintained a daily Florida State required water system pressure log.

On call 24/7 for main breaks, residential and commercial customer issues and lift station alarms.

Developed, initiated and maintained a list of pulled meters and plugged sewers for all non paying customers.

Obtained a Class 3 Distribution System Operator License (License No. 0020413).

Trained and certified as a Backflow Preventer Tester.

Trained and certified in Fundamentals of Emergency Management.

High reach bucket lift and Forklift trained and certified.

Confined space/Vessel entry certified.

SKILLS AND ACTIVITIES

Software expertise: Microsoft, Excel, AutoCAD

Water sampling – potable and contaminated

Piping material: PVC, Galvanized, Cooper, Stainless and Black

Machinery: Forklift, Scissor lift, Boom Lift, 1 ton truck, engine lathe, walk behind trencher, skid loader, jack hammer

Hand Tools: Hammer drill, Grinder, PVC Welder, Arc Welder

Chemicals Used: 50% Hydrogen Peroxide, 32% Hydrochloric acid, 50% Sulfuric acid, 50% Sodium Hydroxide

Test Equipment: Electrical multi meter, Megger, Amp clamp, Oxygen % meter, TDS meter

Toxic Waste handling and disposal

R.O: Test flow rates, water quality, replace membranes and filters and general maintenance at privately owned companies

Overseas Disaster Relief Expert – FEMA, Operation Shining Hope

Volunteer Poll Worker Inspector, Certified AutoMark Operation/Trouble shooter, AccuVote OSX Operation and Troubleshooter



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