Front Desk Management
Resume:
Toledo, OH *****
email : ******@*******.***
LuLu Latta, MSN, RN
Summary
Epic Certification
Experience
Innovative Consulting Group
Sept. 2014-Aug. 2015
Pivot Point Consulting July 2014-Sept. 2014
Optimum HIT
Dec. 2013-July 2014
CSI Consulting
July 2013- Oct. 2013
HCTec Partners
Jan. 2013-July 2013
Catholic Health Partners Toledo, OH
Jan. 2011-Dec. 2012
Mercy Health Partners
Toledo, OH
Jan. 1998-Dec 2010
Epic Certified and Credentialed with 4 years of Epic classroom training experience. An RN and seasoned healthcare educator with 20 years’ experience as a critical care / cardiac nurse as well as 15 years of training in business and clinical applications. Certified in EpicCare Ambulatory and credentialed in Ambulatory (physician and nurse), Cadence, Prelude, ADT and Inpatient Orders. Proficient in curriculum development and writing of lesson plans.
Certified: Epic Ambulatory (EpicCare) 2015 NVT
Credentialed Trainer: Inpatient: EpicCare, ADT
Ambulatory: EpicCare, Cadence, Prelude
Consultant, LeHigh Valley Health Network, Allentown, PA
Credentialed trainer Ambulatory Cadence / Prelude 2014 NVT– taught Cadence and Prelude including referrals, template build and reports to front desk staff, clinicians, office managers, and practice directors
Developed and wrote lesson plan and exercise books for curriculum specifically requested by the client: “Front Desk for the Clinician”
Developed and wrote curriculum for referrals lesson
Credentialed trainer Inpatient EpicCare 2014 NVT- taught Medical Providers, Surgeons, and Proceduralists, as well as, practice directors and administrators
Assisted in the development of curriculum and wrote the exercise book for curriculum specifically requested by the client: “Surgery Case Scheduler for the Front Desk Staff”
Assisted in pre-build planning of ambulatory EpicCare training environment
Assisted in design of specialty master patients for ambulatory EpicCare
Taught provider personalization classes and provided one on one assistance with customization
Mentored client’s employees through their credentialing process
Provided Go-Live support
Consultant, Southcoast Health, New Bedford, MA
Epic 2014 NVT Credentialed Trainer
Worked with Instructional Designers in developing curriculum for front desk lesson plans
Provided training to front desk staff including check in and check out processes, referrals, ROI, Care Everywhere, MyChart proxy, Reporting Workbench
Mentored client’s staff in their credentialing process
Provided Super User training
Administered end of class assessment and maintained attendance using Learning Management System
Provided Go-Live support
Consultant, University of North Carolina, Chapel Hill, NC
Epic 2012 NVT Ambulatory Credentialed Trainer EpicCare
Provided training to physicians, residents, mid-level providers, Pharmacists, Social Workers, Administrators and upper management - with special emphasis on customization, preference lists, and utilization of Smart Tools, as well as Population Management reporting
Provided training to nurses, medical assistants, office managers and upper management. Developed the curriculum / lesson plan for IV infusion and documentation.
Responsible for administering end of class assessment (post-test), maintaining attendance and documentation via electronic Learning Management System
Provided go live support and then post go live support at the Help Desk / Call Center and assisted in first call resolution of providers’ Epic issues / questions
Consultant, Sutter Health Care System, San Francisco, CA
Epic 2012 Credentialed Trainer inpatient Cadence and ADT
Assisted Instructional Designer in curriculum development
Implemented facilitated learning format for hospital staff
Consultant, Johns Hopkins Medicine, Baltimore, MD
Credentialed Trainer EpicCare Ambulatory NVT 2012 - Taught physicians, surgeons, residents, fellows, med students, Nurse Practitioners, Physician Assistants, managers and administrators
Administered assessments and evaluations to said participants
Taught physician / surgeon customization of preference lists and Smart Phrase creation using Epic Smart Tools such as Smart Lists and Smart Texts
Credentialed Trainer Cadence and Prelude NVT 2012 - Taught schedulers, front desk staff, Radiology and Laboratory staff, nurses and management Training included scheduling, registration, document scanning, work queues and insurance verification and template build
Mentored Super Users
Provided go live support
Clinical Informaticist, Information Technology
Certified EpicCare Ambulatory 2010 version
Credentialed trainer Ambulatory, Cadence and Prelude
Provided physician and end user education in Epic Ambulatory applications
Assisted in go live preparation with tasks such as order transmittal testing, user account creation, management of In-Basket pools
Provided go live support as well on-going support post go live
Triaged and worked help desk calls for physician offices utilizing Epic
Coordinated computer training rooms and maintained documentation of attendees utilizing a Learning Management System
Administrator in several Learning Management Systems, such as Net Learning and ThinqWise
Education Coordinator, Information Technology Department
Responsible for coordinating the education of clinical and business computer applications to all employees of an 8-hospital health care system
Extensive experience in classroom education of clinical applications
Assisted in the implementation of multiple applications. Such applications include:
Siemens Invision / Net Access Electronic Medical Record
Siemens MAK (medication administration check – med scanner)
McKesson Admin RX and McKesson SupplyScan
StatCom Patient Logistics / Tracking
Kronos Workforce Time and Attendance, Timekeeper
Coordinated scheduling of hundreds of super users for go live support
Designed and prepared education material and presentations utilizing a variety of teaching methodologies
Administrator of a variety of Learning Management Systems
Acted as liaison between staff and the IT department
Delegated teaching assignments
Education
References
1995 University of Toledo Medical College, Toledo, OH
Masters of Science in Nursing
1991 Lourdes University Sylvania, OH
Bachelors of Science in Nursing
Available upon request.
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