Customer Service High School

Melinda Muniz

* ******* ***** ********** *****, NY 12590 845-***-**** **************@***.***

Objective

To secure a position with a stable and profitable organization, where I can be a member of a team and utilize my business experience to the fullest.

Education

HIGH SCHOOL DIPLOMA 1998 LONG ISLAND CITY HIGH SCHOOL

Major: Academic

Skills & Abilities

CUSTOMER SERVICE

Prudent and determined customer services professional, excelling in customer guidance, query response, complaint processing and clientele enhancement.

COMMUNICATION

Exceptional written and oral communication skills.

Strong organizational and active listening skills.

Experience

CHILD CARE PROVIDER DUTCHESS COUNTY DEPARTMENT OF SOCIAL SERVICES 08/01/2014 - PRESENT

. Take specific orders from parents about their children’s activities

. Lead children through recreational activities and provide them with instructions on safe-play

. Instruct children in habits conforming to health such as toileting and eating

. Provide constant care to infants and babies by ensuring their cleanliness and hygiene – change diapers and give baths

. Nurture children while their parents are away at work by providing them with a sense of security

. Supervise children while they get ready for school and escort them to their rides or school

. Organize and implement curriculum that stimulates young minds

. Chart out a nutritional plan with parents detailing each child’s nutritional needs

. Make-certain that all planned activities stimulate children’s physical, mental, emotional and social growth and awareness

. Prepare or assist in preparing children’s meals and make sure that they are fed on time

. Determine children’s cause for distress and comfort them when they cry

. Schedule meetings with parents to discuss children’s progress and any observations

. Monitor children for behavioral changes and report variations to parents

. Supervise older children when they return from school and assist them with their homework

. Oversee the work of household staff in order to make-certain safety of the environment for children

DIETARY AIDE HUDSON VALLEY REHAB CENTER 10/30/2009 – 01/31/2014

Prepared food items and assembles ready foods for patient trays

Served foods in the rooms and cafeteria

Delivered food trays to patients’ units and dining area

Adhered to the facility and departmental policies and procedures and to follow good hygiene, safety, and pollution control policies

HOUSEKEEPER MAIDS TO ORDER 11/01/2008 – 10/15/2009

Cleaned rooms, lounges, lobbies, bathrooms and hallways

Vacuumed and wash carpets and rugs

Empty wastepaper baskets and ashtrays

Transport trash to waste disposal equipment

Dust and polish wooden surfaces and furniture

STOCK WORKER TARGET 09/01/2005 – 10/30/2008

Received, open, unpack and issue sales floor merchandise.

Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.

Took inventory or examine merchandise to identify items to be reordered or replenished.

Cleaned display cases, shelves, and aisles.

Stamped, attach, or change price tags on merchandise, referring to price list.

HOME HEALTH AIDE HOME HEALTH CARE SERVICES 07/01/2004 – 02/28/2005

Provided patients with help moving in and out of beds, baths, wheelchairs or automobiles, and with dressing and grooming.

Accompanied clients to doctors' offices and on other trips outside the home, providing transportation, assistance and companionship.

Changed bed linens, wash and iron patients' laundry, and clean patients' quarters.

Entertained, conversed with, or read aloud to patients to keep them mentally healthy and alert.

Performed a variety of duties as requested by client, such as obtaining household supplies and running errands.

Planned, purchase, prepare, and serve meals to patients and other family members, according to prescribed diets.

References Furnished Upon Request

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