Loan Processor Customer
Resume:
Amy D. St. Hilaire
Auburn, Me, **210 United States
***.****@*****.***
PROFESSIONAL EXPERIENCE
EAST COAST MORTGAGE GROUP, Auburn, Me United States Mortgage Loan Processor, August 2014 – February 2015
Contacts customer directly to obtain conditions placed by lender or underwriter
Reviews all required support materials, such as titles, and flood certifications to prepare files for closing
Prepares required loan documentation for approved loan applications such as disclosures
Provides support to customers, branches and lending staff as needed
Collects and reviews all conditions placed on loan by lender or underwriter
Contacts customers to collect and review additional information needed to close the loan as necessary
Answers phones on the queue as well as personal line to assist customers REGENCY MORTGAGE, Auburn, Me United States
Mortgage Loan Processor, August 2013 – October 2013
Contacts customer directly to obtain conditions placed by lender or underwriter
Reviews all required support materials, such as titles, and flood certifications to prepare files for closing
Prepares required loan documentation for approved loan applications such as disclosures
Provides support to customers, branches and lending staff as needed
Collects and reviews all conditions placed on loan by lender or underwriter
Contacts customers to collect and review additional information needed to close the loan as necessary
Answers phones on the queue as well as personal line to assist customers TD BANK, NA Lewiston, ME United States
Mortgage Loan Processor III, Jan 2012 – July 2013
Contacts customer directly to obtain conditions placed by lender or underwriter
Reviews all required support materials, such as titles, and flood certifications to prepare files for closing
Prepares required loan documentation for approved loan applications such as disclosures
Provides support to customers, branches and lending staff as needed
Collects and reviews all conditions placed on loan by lender or underwriter
Contacts customers to collect and review additional information needed to close the loan as necessary
Answers phones on the queue as well as personal line to assist customers VERSATRADES BANK CONSTRUCTION SERVICES, Auburn, ME United States Commercial Customer Support, Aug 2008 – Jan 2012
Keep records of customer interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken.
Follow up to ensure that appropriate changes were made to resolve customers' problems. TD BANK, Lewiston, ME United States
Loan Operations, Dec 2007 – Jul 2008
Review accounts to determine write-offs for collection agencies.
Check to ensure that appropriate changes were made to resolve customers' problems.
Maintain and review account records, updating and re categorizing them according to status changes.
Confer with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints. NEW MARKET MORTGAGE LLC, Auburn, ME United States
Loan Officer/Loan Processor, Mar 2005 – Nov 2007
Confer with underwriters to aid in resolving mortgage application problems.
Submit applications to credit analysts for verification and recommendation.
Meet with applicants to obtain information for loan applications and to answer questions about the process.
Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
Review loan agreements to ensure that they are complete and accurate according to policy.
Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.
MORTGAGE MAKERS INC, Auburn, Me United States
Loan Officer, Mar 2004 – Feb 2005
Stay abreast of new types of loans and other financial services and products to better meet customers' needs.
Submit applications to credit analysts for verification and recommendation.
Meet with applicants to obtain information for loan applications and to answer questions about the process.
Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.
Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information.
Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
Review loan agreements to ensure that they are complete and accurate according to policy. VOLUNTEERING
I volunteer my time at the Pathway Vineyard Church whenever I am available.
EDUCATION
Kaplan University, Lewiston, Me United States
Associates in Business, Graduated Jan 2012
Bachelors in Business, Current Student
Edward Little High School, Auburn, Me United States ADDITIONAL SKILLS
A driven, resourceful and enthusiastic individual possessing a strong work ethic and a commitment to succeed. Ability to work effectively with co-workers and clients by utilizing strong interpersonal skills. An enthusiastic team player with proven leadership skills.
Very detail-oriented and able to multi-task exceptionally well. Also possessing excellent organizational and communication skills and the tenacity to finish every job to the best of my ability.
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