STEPHEN J. SHOOK, JR. 484-***-****

*** ***** **** ******** ***** CAROLINA 29229 acrwfu@r.postjobfree.com

-Proficient with all Microsoft Office Suite programs.

-Excellent people to people skills. Able to quickly build rapport and establish trust.

-Strong oral and written communication skills. Articulate and personable.

-Comfortable working in high stress, quick response situations.

EMPLOYMENT HISTORY

Shealy Truck Centers, Inc. Columbia, SC June 2014-Sept 2015

Finance and Insurance Manager/Rental Manager

-Complete all financing for the purchase of new and used trucks for our two in-state dealerships including leasing agreements.

-Complete all DMV paperwork for customers for vehicle titling, MSO’s and titles for vehicles to include lienholder.

-Managed all areas of our rental fleet, doubling our fleet usage in only 3 months.

-Responsible for creating purchase orders for all activities relating to the sales and rental departments.

Lowe’s (part time) Columbia, SC 2013-2014

Customer Service Associate

-Assist customers in all areas of the paint department with questions and suggesting specific products to fit their project needs.

-Formulate paint from paint swatches, match custom paint from items brought in by the customer and make custom matches.

Mack Trucks Inc. World Headquarters Allentown, PA 2004-2010

Order Services Coordinator 2008-2010

-Responsible for the timely build and factory completion of trucks at the corporations two manufacturing facilities. This included factory visits to work with the highest levels of management to correct recurring and outstanding issues related to the timely completion of customer orders.

-Worked closely with dealers and customers on updates of their trucks estimated dates of completion.

-Developed and implemented corrective procedures for engineering and material issues related to customer orders to ensure on time delivery.

-Appointed special projects coordinator for the Customer Order Fulfillment dept. working to implement and track the progress of a newly developed dealer ordering system and give reports and updates to the highest levels of management on a daily basis. Worked closely with engineering and major fleet customers to test their orders through the new electronic ordering system to find errors and omissions and implement corrective action.

-In charge of coordination of all dealer to dealer truck transfers and all logistics involved with an outside delivery company to get trucks transferred and any applicable customs documents if moving a vehicle in or out of the country.

-Responsible for the build schedule and timely completion of all corporate inventory vehicles and show trucks.

-Involved in labor relations and contract negotiations for bargaining unit employees.

-Well versed in state and federal labor laws.

-Involved in numerous OSHA trainings involving ergonomics and employee health and safety.

Order Application Associate-Customer Engineering 2006-2007

-Screened customer orders for engineering errors related to their trucks specifications. -Researched the correct engineering for any conflicts related to the build of customer vehicles prior to the scheduled production date and corrected conflicts.

Material Procurement Supervisor 2004-2006

-Responsibilities included developing professional relationships with over 120 suppliers to ensure one-off critical parts were correctly produced and delivered in the quickest manner for delivery to our dealerships to repair inoperative trucks.

Mack Trucks Inc. Winnsboro, SC Assembly Operations 1994-2002

Material Planner/Analyst-Supervisor 1999-2002

-Supervised all material handlers and material chasers for the assembly areas of the production plant and the manufacturing facilities two warehouses.

-Ordered and scheduled parts to be delivered to the assembly areas.

-Responsible for the update of inventory levels and scheduling of over 500 different parts to meet critical assembly requirements.

-Coordinated shipping and receiving processes, including the use of UPS and FEDEX proprietary software programs.

Production Supervisor 1995-1999

-Led a team of production technicians in the timely build of trucks on the assembly line.

-Achieved excellent safety and work standards.

-Built a great team who routinely outperformed their counterparts in safety and quality.

-Participated in numerous facility initiatives to improve hours per truck and ergonomics.

-Took part in daily production meetings and weekly vehicle audits for quality.

-Took part in many Manufacturing Engineering changes in a manufacturing environment, including work station set up, ISO implementation, LEAN manufacturing processes, 5S, KPI’s, KANBAN, EDI and ISO 9001 and 14001.

Process Technician 1994-1995

-Performed assembly processes throughout the factory and assembly lines.

Awards and achievements

-Employee of the month in June 1998 out of over 1100 employees.

-Credited with three engineering design changes resulting in the savings of over $100,000.

-Stephen Covey’s 7 Habits of Highly Effective People seminar.

-Stephen Covey’s Time Management seminar.

-I have worked my way up from an entry level position in the assembly plant to increasingly higher positions of responsibility to become a respected part of the management team at Mack Trucks World Headquarters and now a respected part of the Shealy Truck Centers management team.

Education

-Spring Valley High School Columbia, South Carolina Graduated 1991

-Midlands Technical College Columbia, South Carolina 1992 to 1994

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