Jenn Marko
403-***-****, acrwei@r.postjobfree.com
Profile
I have a strong background in leadership and management and work incredibly well with a team. My experience as an Event Coordinator and Manager has developed my focus and attention to detail in a variety of different environments. I have a strong balance in regards to multi-tasking and can handle many different projects at the same time. This skill has enabled me to be proficient in both administrative, marketing, and management skills. Communication and efficiency are extremely important elements to me when building a connected team environment and I hold these at top priority when working with a company. My ability to organize and prioritize projects to meet established deadlines and budgets is extremely strong and I look forward to bringing these skills to you and your team.
Administration Skills
Ability to:
o Answer phones with multiple lines.
oTake multiple messages for the management team and prioritize importance.
oPlan meeting agendas and take minutes.
oMultitask in a very fast paced environment, all the while meeting deadlines.
oWork independently or in a group setting.
oRepresent the company with a polished look and positive attitude.
oWrite very detailed reports.
Excellent working knowledge of Microsoft Office.
Strong verbal and written communication skills.
Strong organizational and time management skills.
Able to learn, evaluate, and reorganize administrative procedures, if necessary.
Extensive experience with Micros and Squirrel Systems, as well as Open Table.
Event Coordination Skills
Ability to:
oDesign events that are custom for each clients’ needs. This begins with the initial interaction, planning the event, overseeing the event while in progress and following up afterwards.
oTrack financial progress within the business, specifically in the event department.
oConstantly assist clients in staying within their budgets while managing to increase sales for the company.
oMeasure staff capability and knowledge of their job and match them to the appropriate clients for their events.
Management Skills
Ability to:
oManage the restaurant while making sure clients and staff are happy.
oMaintain labour costs at a low level all the while ensuring the customers have top notch service.
oGreet customers and give any information necessary to fill their needs
oResponded quickly and efficiently to customer complaints and ensured that the customer was happy and a returning customer after the interaction.
oManage many groups of staff members, making sure everyone was excellently trained and informed of their duties.
Sales Skills
Private dining sales have increased over 40% in the 2 years that I was the Event Coordinator at Ruth’s Chris Steak House.
I planned and participated in multiple trade shows to promote the business.
Networking Skills
I am currently a member of the board of MPI, acting as the Co-VP of Sponsorship. I was also the representative for Ruth’s Chris Steak House at the Calgary Chamber of Commerce events.
oBeing a part of these groups enabled me to meet a lot of people in many industries and inform these new connections about products and services available to them via my company.
Ability to:
oStart conversations with potential clients and make them interested in my company’s’ product.
oPresent on products or services to a group of people and convince them that our product or service should be their first choice.
Marketing Skills
I managed the marketing department, and presented a yearly marketing plan for the restaurants’ success.
I oversaw all social media. This included sending all relevant information to the marketing team, making sure their vision represented the company, and that the end result embodied all corporate standards.
I found new ways to market to new customers, such as:
oEntering in the Bridal and Wedding Fairs each year, which increased our sales for weddings.
oTalked to organizations around the city that would put up signage for us at minimal to no charge.
oJoined multiple organizations (MPI/Chamber of Commerce) to verbally market our company.
Work Experience
Event Coordinator/Floor Manager 2013 -2015
Ruth’s Chris Steak House
Calgary, Alberta
Private Party Leader/Bartender/Server 2006 - 2013
Saltlik Steak House
Calgary, Alberta
Alternate Teaching Parent 2011 Closer to Home
Calgary, Alberta
Manager/Family Support Worker 2008-2011
Bond Family Services
Airdrie, Alberta
Education
University of Calgary, Calgary, AB (2005-2009)
Received a Bachelor of Arts, majoring in psychology.
Mount Royal College (2003-2005)
General Studies
Marvel College (2001-2002)
Received a Journeyman Certificate in Hairstyling
Personal Interests
Hiking
Camping
Gymnastics
Snowboarding