Customer Service Sales

LAWRENCE J. CENZON

P.O. Box ****

Daly City, CA *4017

Home Tel 650-***-****

E-mail: acrwd9@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Extensive sales, and customer service experience

Proactive – able to work in a high pressure, changing environment

Team player with excellent time management skills

Knowledge of medical terminologies due to extensive experience in pharmaceutical sales in the Philippines

SKILLS

Sales, loans and effective customer service

Computer skills in MS word and Excel

Loan processing, verification, analysis and booking of commercial and

consumer loans

Bank Secrecy Act, Anti-Money Laundering monitoring and reporting

PROFESSIONAL EXPERIENCE

Utilities Representative

One PacificCoast Bank, FSB

Oakland, CA

2011 - 2012

Processed new accounts, deposit and withdrawal transactions, wire transfers and Cash Transaction Reports

Cross-sold various bank products and services

Implemented effective customer service functions in a timely manner

Performed additional duties as assigned and requested

Personal Account Consultant

Provident Credit Union

Millbrae, CA

2010 - 2011

Promoted and sold various bank products and services to existing and potential members

Cross-sold products/services to maximize member relationship

Pulled up and analyzed credit bureau reports to determine borrower credit viability

Conducted telemarketing functions to existing members

Promoted/sold, processed and funded various secured and unsecured consumer loan applications.

Properly identified and resolved member transaction issues and concerns

Personal Banker

US BANK

San Mateo, CA

2003 - 2008

Consistently achieved sales goals and received the Star of Excellence

Award

Consistently belonged to the Top 5 Bankers in the District

Provided “Help Desk” functions to branch management and staff

relative to bank system, policies and procedures.

Solicited/sold and processed new accounts

Sold/processed and funded small business and consumer loans/lines of credit

Audited new accounts and loan packages

Pulled up and analyzed credit bureau reports to determine borrower credit viability

Conducted regular sales and promotions to generate corporate and product awareness among target markets

Conducted regular telemarketing calls to customers to identify potential product/service requirements

Effectively conducted customer service through problem identification and timely resolution of customer concerns

EDUCATION

Bachelor of Science in Commerce

St. Louis University

Baguio City, Philippines

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