Tara Annette Brooks

**** * ******* ***** 443-***-****

APG, MD 21005 acrw80@r.postjobfree.com

INFORMATION TECHNOLOGY SPECIALIST

• DOD TOP SECRET SCI CLEARANCE

An experienced Information Technology Specialist with 10+ years of success supporting IT service/help desks for CONUS and OCONUS military commands. Highly competent and accomplished IT professional adept at directing delivery of IT services within large-scale enterprise environments; motivational and performance-driven leader, skilled at building peak-performing teams, maintaining business-critical applications and systems, and implementing best practices in customer service and technical support. Flexible and adaptive; proven to excel under pressure while consistently meeting mission goals. Articulate communicator with interpersonal, problem solving, and negotiation skills critical to forming and maintaining strong customer relationships.

STRENGTHS & EXPERTISE

Help Desk

Project Management

Troubleshooting/Problem Solving

Coaching and Training

Remedy

Spectrum

Polycom

Tandberg

Collaboration & Teamwork

Efficiency/Multi-tasking

Exceptional Communication

Vendor Management

TOOLS AND EQUIPMENT

VMWare Client

Window 7 Servers

UNIX Servers

Software Installs

Customer Service

Quality Control/Assurance

Server Upgrades

TACLANES

KIV 7

KIV 19

CERTIFICATES AND TRAINING

Project Management Certificate-Completed July 2015

Systems Administrator Course, School of Information Technology-Cisco Certified Network Professional

Information Technology Senior and Basic Management Course, School of Information Technology-Cisco Certified Network Admin.

CompTIA Network + Certified

CompTIA A+ Certified

Network Management Course Certificate

DVSG Level 1-Video Teleconferencing

FBCB2 Certificate

Education

Master of Business administration in Project Management, Strayer University, White Marsh, MD, 2014

Bachelor of Science in Computer SECURITY, Strayer University, White Marsh, MD, 2012

ASSOCIATES IN SUPERVISORY LEADERSHIP, Hawaii Pacific University, HI 2005

Professional Experience & Achievements

Field Support Representative

James Seward Consultant (JSC), LLC - Aberdeen Proving Grounds, MD 2013-2015

Responsible for providing technical systems support to Windows and UNIX servers. Provided IT engineering support to and resolution of software, network, and database related incidents, questions, and issues pertaining to the suite of software installed in the CERDEC I2WD Biometrics Lab.

Interacted daily with software testers on the Identity Resolution Exploitation Management Systems (IREMS) project. Provided engineering technical expertise to support the development and implementation of electronic systems.

Trained incoming personnel on proper setup and implementation of IREMS software.

Reimaged workstations using Acronis, patched Windows and UNIX servers quarterly by removing old files from server before installing new ones if needed, unzipped files to proper location for installation of files and executed installation procedures.

Completed quarterly servers’ upgrades and resolved issues when they arose.

On a daily basis, accessed and navigated ESXi host using VMware client to reset passwords and create tester’s accounts on various servers.

Researched multiples options for IREMS Next Generation platforms solutions.

Communication Specialist

Compass, Inc. - Aberdeen Proving Grounds-Edgewood, MD 2011-2013

Provided technical support, project management, program planning, analysis, administrative, and documentation support to the command and control (C2) of Elimination missions by the HQ USSTRATCOM Standing Joint Force Headquarters Elimination (SJFHQ-E).

Installed and configured NIPRNET and SIPRNET Microsoft Windows workstations. Performed preventive maintenance and maintained upgrades of workstations. Provided software access, recovery, removal, installation and delivery services. Planned, scheduled, pre-test, installed, removed and conducted post tests for approved new software patches and upgrades.

Briefed senior leadership on daily basis of infrastructure for new facility that would accommodate over 100 personnel.

Ensured staff was kept abreast of changing environments and potential shifts in emphasis or other program changes based on the Video Tele Present and Command Post of the Future Suites.

Information Systems Supervisor

U.S. Army - 20th CBRNE Support Command, Edgewood, MD 2007-2011

Served as the Information System Chief in Charge of a Chemical, Biological, Radiological, Nuclear and High Yield Explosives (CBRNE) Communication Team.

Supervised a seven personnel team that was responsible for providing communication and data connectivity for exchange of CBRNE information among wartime combatant commanders and peacetime federal, state and regional consequence managers in CBRNE incidents.

Supervised communication team on the installation of a 1.2 meter AVL Technologies dish with multiple pieces of equipment to include: TACLANES (KG-175D/KG-175B), IDIRECT Satellite Routers for Time Division Multiple Access (TDMA), Uninterruptible Power Supplies (UPS), and an Antenna Control Unit; enabled worldwide connectivity and transfer of NIPRNET and SIPRNET data, video teleconference and voice over Internet protocol communications for both stateside and oversea missions, such as PACOM, CENTCOM and NORTHCOM.

Established multiple connectivity to allow reach back to the Combined Joint Task Force-Elimination staff, III Corps staff and 48th Chemical Brigade capabilities for Key Resolve 2009; achieved all training and readiness milestones to deploy a newly established communications team; accomplished within 120 days from activation.

Reviewed and evaluated requirements and recommended plans for obtaining the desired results or objectives of the VTC conferences. Provided technical support for VTC operations, applications and administration to include direct coordination with remote and bridging sites for 20th Support Command.

During major field exercises and day-to-day operations, established video conference calls with TANDBERG and POLYCOM equipment to accommodate special customer needs. Established calls with the network operations center, Main Control and Operational Control Points and attended the actual VTC in multi-user facilities to operate microphones, cameras, media projectors, and external applications.

Network Operation Center Watch Officer

U.S. Army - Joint Intelligence Operations Center (JIOC), Pearl Harbor, HI 2004-2007

As Network Operation Center (NOC) Watch Officer provided direct support to Joint Intelligence Operations Center and DIA in the Pacific Regional service center to over 330,000 customers.

Monitored system performance with hardware and software engineers in detecting and solving problems by using Remedy and Spectrum software.

Supervised 13 joint military personnel and civilians; managed over 30 multi-vendor systems(server room maintenance), valued at over $330 M; maintained and repaired with system engineers UNIX, Windows NT and 2000/2003 servers.

Awarded the Joint Service Achievement Medal for the Pacific Regional Service Center reorganization for creation of 2000 customers’ accounts in Active Directory in two week period.

When appointed to Shift Supervisor, provided direct customer support as part of the Pacific Network Operation Center for over 6,600 customers.

Responsible for 24/7 management and administration of 500 servers and 2,500 workstations on 14 difference classified networks worldwide which were valued at $100 M; monitored system performance; led, trained and mentored Army, Navy and Air Force personnel.

PRIOR EXPERIENCE

71L, Administrative Specialist, U.S. Army 1991-2000

Honors & Memberships

Veteran of Foreign Wars Post#6054, Aberdeen MD

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