Director of Transportation

Qualifications Profile

Results-driven and performance-focused professional, offering extensive experience in operations management, public relations, contract negotiations, and change management. Armed with keen attention to detail and well-defined communication, problem-solving, multitasking, and technical aptitudes. Commended for success in managing programs and trainings, as well as in developing and implementing operational strategies. Bilingual in English and German.

Areas of Expertise

Administration and General Management Revenue and Profit Growth Strategic Planning and Analysis

Large-Scale Program Management Employee Supervision and Training Change Management

Continuous Process Improvements Regulatory Compliance Organizational Leadership and Team Building

Professional Experience

Douglas Parking, LLC Oakland, CA

Director of Transportation and Special Projects Jan 2006–Present

Provide expert leadership to the following key operations and associate managers throughout the company:

Shuttle operations in California, Louisiana, Nevada, and Oregon

Department of Transportation (DOT) compliance

Passenger transportation operations, which include obtaining and maintaining permits and licenses

Oakland off-airport parking facility and associated shuttle operations

Assume full accountability in administering insurance and damage claims; proficiently preparing and auditing monthly financial reports; and facilitating driver compliance and safety training nationwide.

Efficiently manage the Workers’ Compensation Insurance program, while developing and enforcing workers’ compensation policy and reporting procedures.

Notable Achievements:

Positioned the company for growth as reflected in the following key results:

Substantial increase in revenue by $200K over two years, while cutting operating costs at the Oakland off-airport parking facility

Reduction in wireless communication costs by $1K monthly through effective contract renegotiations

Consistent revenue and profit growth for all assigned accounts

Favorable purchase price and lease term negotiations for all fleet vehicles

Passing of all annual California Highway Patrol (CHP) and Nevada Transportation Authority (NTA) vehicle and driver safety and compliance inspections

Established and successfully executed the following programs:

Vehicle and Driver Management program, significantly reducing vehicle insurance premiums

DOT compliant drug and alcohol policy for all company drivers

Computerized DOT driver compliance and vehicle maintenance programs

Negotiated and directed a transportation contract worth $1.5M annually, with a daily volume of 4,000 passengers.

Micki’s Towing; and Berkeley Avenue Towing Oakland and Berkeley, CA

Office/Operations Manager Jan 2005–Dec 2005

Oversaw the operations of 36 tow trucks and service vehicles, as well as a dispatch center with a monthly call volume of 5,000 to 6,000 calls.

Notable Achievements:

Contributed to the significant improvement of driver on-time call completion to 97%.

Pioneered the development and implementation of a drug and alcohol policy companywide, as well as the execution of a drug and alcohol testing program.

Alta Bates Summit Medical Center Oakland, CA

Director of Security, Parking, and Transportation Services Aug 2003–Dec 2004

Supervised the Oakland Police Department officers assigned to the medical center, while presiding over security, parking, and transportation programs.

Acted as highly effective member of various groups institution-wide, such as the Construction and Renovation Team, Emergency Management Committee, Strike Planning Team, and Workplace Violence Task Force.

Notable Achievements:

Strategically led the expansion of the CCTV system to 180 cameras covering all three campuses, namely Alta Bates and Herrick campus in Berkeley, and Summit campus in Oakland.

Spearheaded initiatives in restructuring the Security and the Parking and Transportation departments.

Played an instrumental role in the implementation of a new parking revenue control system.

Healthcare Security Services Oakland, CA

Chief of Security – Alta Bates Summit Medical Center Aug 1999–Jul 2003

Rendered keen oversight to the security program, while consistently ensuring optimal staffing.

Functioned as proactive member of the Emergency Management Committee and Workplace Violence Task Force.

Notable Achievements:

Successfully developed a unified badging system for all campuses, particularly Summit Medical Center, Alta Bates Medical Center, and Herrick.

Established a reputation for continuously handling increasing responsibilities by earning fast-track promotion from security operations manager to chief of security after the merger of Summit Medical Center and Alta Bates Medical Center in 2000.

Earlier Career

The Steele Foundation San Francisco, CA, USA

Operative

German Federal Border Police Germany

Federal Police Officer

Education

Coursework in Business Management and Administration of Justice

Diablo Valley College Pleasant Hill, CA, USA

Associate’s Degree in General Education

Realschule Delligsen Lower Saxony, Germany

Professional Development

2008

Leadership Oakland Program Oakland Metropolitan Chamber of Commerce

Passenger Carrier Certification Department of Transportation/Transportation Safety Institute (DOT/TSI)

2007

Certified Parking Professional (CPP) Program National Parking Association (NPA)

2005

Preferred Service Provider Training and Tow Operator Training International Institute of Towing and Recovery (IITR)

1981–2004

Enhanced Threat and Risk Assessment Course Department of Homeland Security (DHS)

California Statewide Emergency Preparedness Drills: “Dirty Bomb” Scenario, Weapons of Mass Destruction, and Terrorism Alta Bates Summit Medical Center

Multi-Agency Terrorism Response Exercise Alta Bates Summit Medical Center; City of Berkeley; University of California, Berkeley; Bayer Corporation; and Lawrence Berkeley National Laboratory

Industrial Mechanic Training Program Profession Building Schools in Germany

Wireless Operator and Telecommunications Training; and Embassy Security Officer Training Federal German Border Police

Police Academy West German Border Police

Technical Acumen

Operating Systems (Mac OS and Windows) Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)

Adobe Creative Suite (Photoshop and Illustrator) iWork (Pages, Numbers, Keynote, and Mail)

Internet Applications

Contact this candidate