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Customer Service Management

Location:
Charleston, SC
Salary:
negotiable
Posted:
September 28, 2015

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Resume:

Summary

A position where I assess, analyze, and interpret complicated financial information utilizing financial briefings, undertaking risk assessment analysis, and embracing a long term goal of keeping a client’s exposure within reasonable limits.

acrvr4@r.postjobfree.com

Languages

And

Technologies

Licenses

South Carolina Certified Long Term Care Consultant (2015)

FINRA Series 6 - Investment Company Products/Variable Contracts Representative (2014)

South Carolina Department of Insurance - Life, Health and Accidental Producer (2014)

Licensed South Carolina Mortgage Banker/Licensed North Carolina Mortgage Banker (12 Years)

Computer Program Experience

Microsoft Office (Word, Power Point, Advanced Excel)

QuickBooks for Windows

SAP Database Administration

SharePoint

Citrix

Calyx Point - Mortgage Origination Software and Processing

Accenture Cadence – Mortgage Re-Engineering Software

Experience

Highlights

New York Life Securities, LLC, Charleston, SC

Financial Advisor

Jun 2014-Present

Part of a unique training program with a focus on teaching comprehensive financial planning, delivering exceptional customer service, and maintaining performance benchmarks designed to build a successful financial advisor practice.

Protect assets and grow wealth utilizing advanced estate planning concepts.

Maintain technical knowledge by attending educational workshops, reviewing publications, and executing strategies relative to their tax implications for the client.

Contribute to team effort by accomplishing related results, training and mentoring new agents, and building a sustainable client base made up of 140 new clients with assets under management exceeding $1,000,000 within my first year of the program.

Accenture Credit Services, Charlotte, NC

Mortgage Technology Implementation/Banking/Consulting

Jul 2013-Apr 2014

Lead financial analyst for Tier 1 Client: Nation Star Loan Servicing in Irving, Texas

Attended weekly project meetings providing executive level strategic planning and guidance to senior executives and their counterparts in all financial matters with an emphasis on loan compliance.

Selected for a project, which was involved with the acquisition of Mortgage Cadence, a provider of loan origination software and electronic document management services in the United States. This was an advanced technology platform to strengthen a company’s mortgage business process in order to increase efficiencies and reduce costs.

CEI Enterprises,

Mortgage Banking/Audit/Consulting

May 2008-Jul 2013

Consulting firm I established during the global financial crisis in May 2008 with its primary focus on contract administration, federal/state mortgage compliance, and corporate due diligence. Contractor engagements included regional Financial Services firms, and USDA Rural Development Lenders.

Duties

Trial Balance reconciled daily to reflect all departmental revenue and expense recognition.

Utilize E-Banking Software for processing financial transactions.

Prepare and distribute all reports to senior management for proactive decision making.

Verify revenues for job costing to appropriate cost centers.

Administer USDA Rural Development Contracts through the Section 502 Direct Loan Program and the USDA Guaranteed Loan Program.

Works well under pressure and develops ongoing professional relationships internally and externally.

Genesis Mortgage Services, LLC, Rock Hill, SC

Vice President – Mortgage Compliance

May 1999 – Mar 2008

Duties

Audited all real estate contracts to ensure due diligence before loans were sold on the secondary mortgage market for their servicing rights.

Examined each lender’s internal controls in regards to their mortgage banking activities to achieve an equitable profitability expectation for both parties.

Transland Financial Services, Maitland, FL

Wholesale Mortgage Account Executive

Oct 1994 – Apr 1999

Promote the local Small Business Administration (SBA) programs to help create jobs in the southeastern region between Raleigh, NC and Charleston, SC.

Vendor Contracts Division, Charleston, SC

Audit Supervisor Naval Supply Center

Department of the Treasury

Jul 1990 – Sept 1994

Financial Management Program Graduate (DOD)

Supervised a staff of 10 internal auditors specializing in contract compliance with reference to the DOD Prompt Payment Act.

Selected for a transition team to consolidate fifteen finance centers to a standard accounting and reporting system developed by IBM (STARS). Upon completion of the project, the Defense Finance and Accounting Service (DFAS) was established.

Coordinated and performed a wide variety of administrative and management services essential to the operations of the office (including, but not limited to, management and information systems, telecommunications, budget, finance, procurement, human resources, training, logistics, property, space, records and files, printing and graphics, mail, travel, and office equipment) and serve as an advisor to management on assigned administrative matter.

Conducted or participated in the evaluation of administrative programs, systems and methods and identify ways to improve the efficiency and effectiveness of these services at the local level.

Represented the office in dealings with vendors and organizations within the agency that have primary responsibility for these services.

Education

Winthrop University, Rock Hill, SC

Bachelor of Science in Business Administration

Major: Accounting

Department of the Treasury

The Defense Financial Management & Comptroller School

Post Graduate emphasis: Governmental Finance & Accounting



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