Objective

To pursue a highly rewarding career, seeking for a job in challenging and healthy work environment where I can utilize my skills and knowledge efficiently for organizational growth.

Skills

Thorough knowledge in Windows 2003/2008/2012 networking

Environment.

Extensive knowledge in MS Exchange Server (2007/2010), Windows

Desktop OS (Windows XP / Vista / 7 / 8)

Good knowledge in SCCM,Windows Server Updates Services

(WSUS), Failover Clustering, Hyper-V

Thorough knowledge in

Switches: Basic Configuration & VLAN setup on Cisco 1900, 2950

Switches

Work Experience

Mashreq Bank, Dubai, UAE– July 2015 to till date

IT Support Engineer

Troubleshoot and resolve Desktop software, business applications, system, peripheral and handheld mobile device issues.

Assist with Server, Network and IP Phone device troubleshooting, install, move and remove.

Install, uninstall and configure software including client business applications.

Timely and appropriate escalations and ensuring the customer is updated in a timely, consistent and professional manner.

Consulting with customer IT management to reach resolution of complex issues and liaising with 3rd Party vendors as and when required.

In accordance with Service Levels using Service Centre Systems and Desktop Management Toolsets troubleshoot and resolve Desktop software, business applications, system, peripheral and handheld mobile device issues.

On site investigation/resolution of LAN, WAN, Server, and IP Phone device issues

including field instalment / replacement, as required.

Coordination to Network Management Department for any onsite node down issues, including basic troubleshooting, resetting routers/switches, etc.

Install, move, remove, configure and troubleshooting Desktop including peripherals, printers and scanners.

Applied Corrosion Technology FZE, UAE– Sep. 2013 to July 2014

IT Engineer

Responsible for supporting and maintaining the Microsoft Server and Desktop Operating Systems and Microsoft Exchange Environment plus general maintenance of all IT related Hardware and Software.

Provide Desktop and Server support (Servers: IBM Machine (x3650M4, x3250M4), DELL: PowerEdge R320, IBM Storage: DS3512).

Support and maintain MS Server 2008/2012 and MS Exchange 2007/2010/2013.

Windows RODC Server Implementation and configuration of ADFS & ADFS Proxy.

Maintain Active Directory Administration, Remote Access, Office Products, and Backups.

Managing Microsoft Hyper-V virtualization solutions on various Windows Servers.

Maintained the Microsoft Exchange Servers (2003/ 2007/ 2010/2013) and resolved any issues regarding the Exchange email systems. Migrated Exchange Server 2007 to 2010.

Managing Backups, Diagnose and resolve technical issues.

SonicWALL (SonicWALL NSA 220) firewall configuration, Site-site VPN Configuration.

Implementing & Maintaining Microsoft Clustering Windows based server environment.

Installation of Avaya IP Office & Panasonic telephone system.

TISM Technologies FZE, UAE – October 2012 to August 2013

Desktop Support Engineer

Undertake small to medium size IT Projects.

Provided day-to-day support and technology implementation.

Microsoft Windows server Administration.

Implementation and administration of Domain Controllers (DC & RODC).

Implementation and Administration of Local and Network Printers, Print servers etc.

Creating standard backup policies and taking Backup of the servers.

Group policy deployment and software distribution.

Square General Contracting Co. LLC, UAE – June 2011 to October 2012

Desktop Support Engineer

Provide effective IT Assistance across all aspects of the business.

Microsoft Windows 2003 & 2008 server Administration.

Implementation and administration of Domain Controllers.

Implementation and Administration of Local and Network Printers, Print servers. Creating standard backup policies and taking Backup of the servers.

Group policy deployment and software distribution.

TISM Technologies Pvt. Ltd., India - July 2008 to May 2011

System Administrator

Support & maintain Windows Servers.

Responsible for the management and maintenance of existing systems

Implementation and administration of ADC, DHCP, WINS, DNS, IIS, RIS.

Implementation and Administration of Local and Network Printers, Print servers.

Creating standard backup policies and taking Backup of the servers.

HardNet Info Systems, India - January 2004 to July 2008

System Administrator

Provided day-to-day support and technology implementation.

Microsoft Windows Server Administration.

Installation and configuration of DCs, Users & Groups account creation and Maintenance.

Maintain Files & Folders Permission, Manage Computer Accounts.

Creating standard backup policies and taking Backup of the servers.

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