Customer Service Management
Resume:
DANA
Holland
PROFESSIONAL SUMMARY
Results-driven and well-qualified mid-level manager with
ability to establish rapport with clients.
CORE QUALIFICATIONS
EXPERIENCE
**/**13 to Current
03/2008 to 10/2011
07/2007 to 12/2007
03/2000 to 07/2007
EDUCATION
2011
2005
R GARRETT, M I 49423 C: 317-***-**** *******@*****.***
broad-based background and proven
Client-focused Accounts Payable/Receivable
Results-oriented Computer Literate
Account Management Quick learner
Grade one operator
Valeo - Seymour, IN
Load and unload of assembly line machines, in line production gaging,
quality assurance, service and rework.
Business Specialist / Employment Specialist
Developmental Services Inc. - Columbus, IN
Marketing services to businesses and individuals ~ helping Vocational
Rehabilitation clients find employment ~ training those individuals to
perform tasks required of them to meet employer expectations in the
occupation of their choice
Operations Clerk
Waste Management - Indianapolis, Indiana
temporary position entering daily driver pick up and load information. Monthly
reconciliation of landfill accounts. Daily communication with customers,
drivers and management team
Materials Coordinator
Schneck Medical Center - Seymour, Indiana
Purchasing and receiving all materials, instrumentation and equipment
for operating rooms. Maintaining inventory levels using hands on and
electronic counting methods. Meeting physician needs through contact with
outside company representatives. Meeting budget demands through
annual planning for major purchases and monthly expenditures.
Bachelor: Business Management
Indiana Wesleyan University - Marion, IN, United States
Business Management
Minor in Human Services
Human Services Certificate including studies in Communication, Sociology
and Psychology
graduated Cum Laude with 3.92 GPA
Associate of Business Science: Business
Indiana Wesleyan University - Marion, IN, United States
Focus on communication and general business operations
3.85 GPA
SKILLS
Account Management
Accounts Payable/Receivable
Budgeting
Client Relations
Customer Service
Expense Control
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