Microsoft Office Quality Control

Clara Dudley-Bolton

Quality Inspector - BIC Corporation

Charlotte, NC

**************@*****.*** - 704-***-****

* Attain a challenging, motivating position which will require professionalism, independent thinking, cooperative effort, leadership and interpersonal skills.

WORK EXPERIENCE

Quality Inspector

BIC Corporation - Charlotte, NC - January 2007 to Present Maintain Inspection of bulk and packaged products.

* Follow documented checklist to conduct inspections, for quality control.

* Documentation for testing had to be accurate and concise.

* Used sound judgment making decisions based off knowledge and training.

* Communicate & worked with all personal involved in Charlotte packaging team. Secretary

Internal Revenue Service - Charlotte, NC - April 2004 to September 2006 Developed and maintain inventory control for statute purpose.

* Receive incoming calls from Taxpayers, and set up appointments for audits.

* provided routine and non-routine information according to IRS policy and procedures manual.

* Plan, schedule, and assign work task. Prepare statistical reports for all phases of the department as required. Access user needs, analyze current methods, and recommend changes as necessary.

* Prepared and typed a variety of correspondence, reports, form requisition, request for personnel actions and legal documents.

* Reviewed outgoing correspondence for proper format, conformance with procedural instructions.

* Responsible for quality control of word processing documentation leaving the department.

* Organized, and maintain files records, manuals, handbooks, and other related materials. Tax Examiner Technician

Internal Revenue Service - Los Angeles, CA - April 1994 to April 2004 Fraud Division)

* Reviewed fraud cases, tax returns, examination reports, work papers and made adjustments to various closing documents.

* Managed coordinated daily work of the Fraud Division, giving direction to the department Supervisor and the Special Projects Coordinator on a daily basis.

* Responsible for overseeing the maintenance on the uniform filing system throughout the department, assuring that special file conversions were done properly, and database reports were done on a monthly basis.

* Determined that special documents were present, complete and consistent the returns according to IRS procedures and guidelines.

* Researched and reviewed IDRS/AIMS printouts. Reviewed microfilm transcripts when necessary to aide in making an assessment on a specific case.

* Compared examination agreements, return charge-outs, examination reports, and/or transcripts.

* Verified closing records for all required entries, and supporting documentation. Corrects or reject cases as required.

* Analyzed original and amended tax returns to determine problems as well as previous action related to certain issues.

* Contacted taxpayers as necessary by telephone. Set up interviews, and prepare correspondence for additional information, also to explain certain actions that would be taken on specific accounts.

* Transferred all fraudulent information to the Criminal Investigation Division. Analytical, and Research Experience

* Demonstrated attention to detail through various level projects and assignments.

* Responsible for day-to-day activities by reviewing large, complex or unusual cases.

* Responsible for administering specific procedural and policy guidelines.

* Responsible for analyzing, assessing, submitting and tracking administrative staff work product.

* provided guidance and interpreted the needs for the entire department. EDUCATION

AA in Business

Strayer University - Charlotte, NC

March 2013

ADDITIONAL INFORMATION

Technical Skills: Microsoft Word, WordPerfect, Microsoft Office, Windows 95, Outlook, Internet, Excel, PowerPoint, Access

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