Customer Service Administrative Assistant
Resume:
MARINA GUNDAREVA
TORONTO ON M4C 5L5
acrv0r@r.postjobfree.com
EMPLOYMENT OBJECTIVE:
An experienced, highly-motivated an organized Administrative Assistant/Office Manager with over seven years of experience in customer service, clerical and administrative environments is seeking a position of an entry level Accountant/Accounting Assistant.
SUMMARY OF QUALIFICATIONS:
Ability to work under pressure and to get the job done successfully, superior communication skills, excellent attention to details, confident, initiative.
High aptitude towards working with databases, able to execute assigned tasks efficiently and without error, adapt easily to new procedures and concepts.
Equally enjoy working independently and in a team environment.
EXPERIENCE:
Revera Inc. – Main Street Terrace
Office Manager
2010 – Present
Administered admission process including signing of the resident contracts and the maintenance of the business files according to the policies set out by the company.
Ensured that bi-weekly payroll, payroll variance reports are properly inputted and submitted.
Run monthly reports and updated employees pay rates according to Collective Agreements (ONA and CLAC).
Participated in union (CLAC and ONA) negotiations as part of the management team.
Monitored benefit eligibility, and coordinated provision of benefit enrolment packages to employees.
Ensured accuracy of completed forms and submitted forms to Benefits department in timely manner.
Coordinated submission of benefit changes and collection of payment arrears as necessary.
Maintained resident and employee personnel records and prepared reports as required.
Participated in the development of the departmental annual operating budget and ensured compliance.
Responded to residents, family members, internal and external organizations inquiries.
Maintained monthly billing system and the resident trust accounts.
Ensured timely completion and submission of approved invoice package for office purchases.
Processed invoices for five departments.
Processed forms and reports with respect to resident admissions, transfers and discharges.
Contacted government agencies regarding funding for residents (ODSP, MOL- OLTCA, CRA).
Assisted residents and residents’ Financial Representatives with annual Rate Reduction applications.
Decreased outstanding balances of the residents’ accounts in arrears by persistent collection attempts.
Headed Health and Safety Committee and ensured monthly safety rounds and meetings are completed in accordance with company’s policies.
Performed other tasks as required.
A.U.G Signals Ltd., a research and development government contracting company, Toronto, ON
Administrative Assistant
2009 – 2010 (one year contract)
Provided administrative support to ensure effective and efficient operations of the company.
Generated Reports and maintained reports from manual or electronic files, inventories.
Developed a database of potential clients.
Maintained employee’s office files.
Managed company’s A/P and A/R.
Administered Payroll of the company’s employees.
Ordered office supplies and maintain petty cash funds.
Made travel arrangements for the employees and Executive Director.
Answered and forwarded company’s incoming phone calls and correspondence.
Provided reception duties: greeting clients and assisting with their inquiries.
Harold and Grace Baker Centre, Retirement Residence and Long Term Care Centre, Toronto, ON
Receptionist (part-time)
2009 – 2011
Managed day to day tasks and completing the paperwork.
Responded to the routine correspondences of the departments.
Performed office duties related to maintaining records, files, phone answering and other reception duties.
Accepted letters, invoices and financial statements of various departments.
Administered Payroll, including calculation of premiums for unionized employees.
AP/AR
Universal Gas and Electric Corporation, one of the largest gas supplier corporations in GTA
2007- 2009
Customer Service Representative
Promoted services and products to new and existing clients.
Categorized and escalated clients' concerns or problems to client support department.
Retained existing customers through inbound calls.
Followed up with customers' inquiries and concerns through outbound calls.
Maintained QA score above 90%.
Benning Road Housing Co-Op., a well-established and growing co-op housing property, Washington, DC, USA.
2005 – 2007(January)
Housing Administrator
Administered Accounts Receivable of property rents.
Processed incoming payments.
Addressed all billing inquiries.
Collected all money due from residents, apartment communities, and outside vendors.
Received and processed purchase orders and invoice payments.
Order supplies for the office.
Issued Arrears, Late Payments and NSF letters.
Administered move-in and move-out procedures for tenants/members.
2005 – 2006
ITT Industries, a leading government contracting company, Washington DC
Administrative Assistant (one year contract)
Administered daily maintenance of client files.
Requested and monitored receipt of all compliance document requirements, all insurance renewal document requirements and the receipt of all clients' financial statement document requirements.
Developed and maintained reports based on information from supervisor and manager.
Submitted expenses for invoicing to clients.
Provided support to other departmental activities including mailings, meetings, filing and the back-up support to reception.
EDUCATION:
Bachelor of Science in IT Marymount University USA Graduated in 2006.
CGA Ontario - in progress.
SPECIAL SKILLS AND ABILITIES:
Proficient in:
Microsoft Word, Excel, Outlook, PowerPoint
JD Edwards, Point Click Care, Empath, Infoview, Kronos, emPath, Parklane, QuickBooks.
Russian language.
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