Customer Service

E unice Valenciano

*** *********, *** *******, ** 78237

Home: 210-***-**** Cell: 210-***-**** u acrv0k@r.postjobfree.com PROFESSIONAL SUMMARY Motivated customer service specialist with over 13 years experience in a fast-paced, team-based environment. Personable and professional under pressure. Superior computer skills and telephone etiquette. Expertise in delivering support services and resolving customer complaints.

SKILLS

● Exceptional communication skills Quick learner

● Strong client relations Team player

● Proficient in cash management Detail oriented

● Multi-line phone talent Bilingual English/Spanish WORK HISTORY 10/2011 to Office Assistant

07/2015 Tradewinds Auto Sales- S an Antonio, TX

● Greeted customers entering the store to ascertain what each customer needed.

● Earned management trust by serving as key holder, responsibly opening and closing store.

● Politely assisted customers in person and via telephone.

● Effectively communicated with and supported sales and administrative teams on a daily basis.

● Handled daily heavy flow of paperwork.

● Managed wide variety of customer and administrative tasks to resolve customer issues quickly and efficiently.

● Directed calls to appropriate individuals and departments.

● Monitored and balanced cash drawer on a daily basis.

● Assisted with payroll when needed.

08/2010 to Title Clerk

09/2011 Adesa Auto Auction- S an Antonio, TX

● Transferred ownership titles to vehicles bought at auction

● Provided necessary customer service to dealers

● Cash handling

● Assisted with answering phones when necessary

● Prepared weekly/monthly reports

● Prepared FedEx packages for outgoing titles

10/2007 to Customer Service Representative

06/2010 Loan Star Title Loans- San Antonio, TX

● Processed loans for new customers

● Refinanced loans for existing customers

● Collections

● Cash handling

● Reconciled drawer on a daily basis

● Processed payments for customers

● Verified customer’s information necessary to process loan 06/2006 to Title Clerk

01/2007 Fiesta Dodge-Lincoln-Mercury- S an Antonio, TX

● Transferred ownership titles for used car sales/wholesales

● Confirm information on each title was correct

● Reported profit/loss margin for each wholesale

● Entered wholesale units purchased into inventory

● Assisted in preparing reports for closing

03/2005 to Wholesale Title Clerk

03/2006 Ancira-Winton Chevrolet- S an Antonio, TX

● Reported profit/loss margin for each sale

● Transferred ownership titles for every vehicle sold

● Received and applied payments from wholesalers for vehicles sold

● Administer checks to wholesalers for vehicles purchased

● Verified information on each title was correct

05/2004 to New Car Billing

03/2005 Ancira-Winton Chevrolet

● New car inventory

● Verified all necessary documents were acquired by customer to be submitted to bank

● Prepared and sent out payoff checks for trade-ins

● Assisted in preparing detailed reports for closing

● Prepared commission reports bi-weekly.

04/2002 to Receptionist

05/2004 Ancira Volkswagen-Kia

● Answered multi-line phones

● PBX Operator

● Greeted and assisted customers

● Filed on a daily basis

● Ordered office supplies

● Applied required postage to all outgoing mail

EDUCATION 01/2001 to Palo Alto College

11/2002 San Antonio, TX

● Basic courses completed

● Working towards Associate Degree in Business Administration 1996 to Harlandale High School

2000 San Antonio, TX

● Graduated and received diploma

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