Customer Service Sales

John Dickins

**** ***** ******** ******. • Little Rock, AR 72207 • 501-***-**** acruz5@r.postjobfree.com

PROFILE

People-focused. Proven leader and team builder in competitive and non-competitive environments. Committed to professional management, productivity, exceptional customer service. Natural sales executive with the ability to move decision-makers into action through face-to-face communication and presentations. Proficient in working in an objective-based environment through new account generation, account retention, and diversifying spending habits of existing business. Experience in commission-driven environments including cold-call sales, proposal building, proposal presentation, advertising design, and market strategy.

PROFESSIONAL EXPERIENCE

Chief Property Officer Girl Scouts AR,OK,TX Jan 2014-Present

Responsible for the oversight and development of 5 regional offices and 7 camp properties in the state of Arkansas.

Management of all Girl Scouts Diamonds properties including corporate and regional offices, camp

properties including 3000 acres and a core team of nine to effectively maintain facilities, insurance

coverage and summer programs reaching young girls across three states.

Preparation of $500,000 operational budget and redevelopment of staff for the Property Department

Supervised the relocation, budget, and remodel of the corporate office

Supervised the relocation, budget, and remodel of the Jonesboro regional office

Management of hiring, operations, and programming for two summer camp programs

Facilitate monthly Property Committee meetings with professionals across the state of AR

Responsible for receiving and selecting bids for the repair of structures across 12 properties

Increased revenue for camp from FY 14 to FY 15.

Responsible for management of council vehicles including 3 cars, 1 van, and 4 trucks.

YP / formerly AT&T Advertising Solutions Account Representative March 2010-Jan 2014

Responsible for selling Internet and print advertising to small to large sized businesses in the Little Rock, Hot Springs, El Dorado, and Fort Smith AR.

2nd in results out of 22 reps in region for 2014 Little Rock campaign

100% objective for 2012 and 2013 campaigns

Responsible for closing and growing $750,000.00 in annual billing encompassing 160 clients

Over 100% objective achieved for 2012 and 2013 campaigns

140% objective achieved for internet advertising in 2011, 2nd in office of 12

103% objective achieved for internet advertising in 2010, 6th in office of 12

Sir Speedy Printing Account Executive May 2008-February 2010

Responsible for analyzing print and ad specialties needs of small to medium sized businesses in the Little Rock market, establish clients through cold calling and referrals. Responsible for bidding and negotiating outsourced printing jobs.

130% objective achieved securing new business through cold-calling

80% retention rate for existing clients

Increase in sales for 50% of existing client list

Negotiated outsourced jobs to secure best profit margin

Arkansas Better Business Bureau Membership Services Coordinator Jan 2006 / May 2008

Responsible for the retention of existing members and the recruitment of new members in a voluntary organization by addressing concerns and adding value to membership

Maintained a 75% retention rate for existing members

Recognized by company for performance, earning a promotion to a new position created to address member retention and member services

AXA Advisors Investment Representative June 2004-Dec 2005

Obtained meetings with potential clients through networking and cold-calling, analyzed and presented comprehensive financial data to clients

Recognized by company for the sale of a $400,000 annuity

Self-taught and self-funded education Series 7, Series 66, and Arkansas Health and Life licenses

The Anthony School Kindergarten Teacher August 2000– June 2004

Responsible for developing and adjusting lesson plans for kindergarten students at the Anthony School based on student development during the school year. Worked with art, music, and physical education teachers to develop students based on progress of skills. Only male teacher for the first two years as a teacher at The Anthony School.

Falling Creek Camp Whitewater Program Coordinator and Lead Staff June 1991 – August 2000

Mentored, coached and supported all camp paddling staff and campers enabling them to perform at the very best of their ability while supporting and maintaining values of the Falling Creek community and the paddling community.

Developed progressive paddling program incorporating structured trips for campers and staff each summer to grow the whitewater program and advance the level of instruction and experience the camp could offer to campers – diversifying and increasing recruitment of staff and campers

Managed operational budget for supplies, multi-state travel and team certifications.

Developed professional partnerships with Class V1 Rafting in West Virginia

Invited to retreat to shape policy and program development during the camp offseason

Education

B.A. in Psychology, minor in Economics, University of Arkansas, Little Rock, AR June 1999

3.5 GPA, Dean’s List

100% self-funded education

Alpha Tau Omega Fraternity

Computer Skills

Applications and Technical Abilities: Microsoft Office, Web publishing, Email, Internet

Professional Memberships / Certifications

Series 7 License

Series 66 License

Wilderness First Aid

Swift water Rescue Technician

VIRTUS certification

Volunteer Community Activities

Old State House Museum 1836 Board Chair 2008

Centers for Youth and Families; volunteer 2008 - 2012

Junior Achievement; volunteer 2006

CARP member

Our Lady of Holy Souls Catholic Church and School volunteer 2008 - present

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