Customer Service Sales Representative
Resume:
RICARDY MAINGRETTE
Glendale, New York 11385
E-mail: *******@*******.***
STRENGTHS AND AREAS OF INTEREST:
Experienced Information Technology professional. Proven hardware and software installation and maintenance, troubleshooting, and networking skills. Help Desk and ticket resolution experience. Strengths include strong communication and customer service skills, ability to work well independently and as a team member.
EDUCATION
Queens College, the City University of New York,
B.S. Computer Science, January 2001
Minor Mathematics
TECHNICAL SKILLS
Platforms: Windows (XP, 2000, Windows7, Windows8), Citrix, Active Directory
Software: MS Office, Symantec Security Suite, Symantec Ghost, Netrecon, Appscan
Hardware: Laptops, PCs, Printers, Telephone Systems, Routers, Modems
Networking: LAN and VPN/Remote Connectivity, TCP/IP
EXPERIENCE
INFORMATION SYSTEM SUPPORT TECHNICIAN HELP DESK
Westchester Jewish Community Services, White Plains, NY 10/14 -06/15
Provide technical support to internal and external users using remote desktop tools or in person and via telephone communications with end-users for a large, not for profit organization.
Prepare loaner laptops for distribution and maintain an accurate accounting of equipment loaned.
Install, maintain and remove workstations, monitors and printers; Image new and used computers with software
Perform diagnostics and troubleshooting of system issues, support Information System and voice and data communication, and maintain equipment and software inventory lists.
Track and document help desk tickets to ensure timely resolutions
Deployment and Installation of workstations and peripheral devices; Change TCP/IP Settings (dhcp, ip, static entries); Importing/Exporting outlook personal folders files; Network drive mapping
Perform routine operations including periodic report generation and system backup; and assist in problem resolution of infrastructure issues with the Network Administrator and/or the Information System department
TRAINING ASSOCIATE (P/T)
The Training Group, Rosedale, NY 09/03 - present
Installed, maintained, and performed trouble shooting for hardware and software at The Training Group.
Updated Workstation Windows 7, Windows 8 antivirus software with all the Service pack.
Taught Microsoft Office Tools: Word, Excel, Access and PowerPoint to health care employees.
Designed and implemented a database to capture user information
DIRECT SALES REPRESENTATIVE (P/T)
Time Warner Cable, NY 02/03 – 11/09
Sold Time Warner Cable packages to new customers and demonstrated superior customer service skills.
Selected by Management as Mentor for new direct sales representatives
Received Award for Direct Sales Representative of the Year
CONSULTANT
Interfaith Medical Center, Information System, Brooklyn, NY 07/04 – 02/05
NETWORK TECHNICIAN
Installed Windows 2000, Windows NT, Windows XP, Windows 2000-Advanced Server, DNS, Created Accounts, Set Server Policy.
Performed password reset and unlock users in Active Directory.
Managed inventory and tracked all hardware and software used
Performed physical set up of desktop and laptop hardware and software
MIS Consultant 07/03 - 07/04
Trained new MIS consultants on policies with patient care system and made changes as needed to ensure module consistency.
Integrated patient records and educated staff in use of Patient1 management application software.
Attended and coordinated meetings with hospital executive staff.
SECURITY TECHNICIAN (Intern) 02/02 – 03/03
New York City Department of Investigation, CISAFE
Installed software including groupWise, all Microsoft Software, MSO Suite.
Installed Workstation Windows 2000, MS Update, antivirus, inoculate and all Service pack, Network to Domain.
Installed Windows 2000, Windows NT, Windows XP, Windows 2000-Advanced Server, Active Directory, DNS, Create Accounts, Set Server Policy.
Troubleshooting the network share drives and software configuration including Anti Virus and Printers
Installed Network cards, path cable (CAT5), RAM cards, and Hard Disk Drives, and set up Printers
Familiar with Inoculate anti Virus and Norton anti Virus Entreprise.
Good understanding of Security concepts. Familiar with the following tools: Kane, Appscan, Netrecon and Entreprise Security Management.
Basic understanding of Network Security Architecture review.
Performed network vulnerability scans on network platform (Netrecon) and web application (Appscan).
RESEARCH ASSISTANT (Temporary) 4/02 - 08/02
Wyckoff Heights Medical Center, Family Practice, Brooklyn, NY
Assisted Family Practice Research Coordinator with research assignments and projects including the collection and statistical of data.
RECORDS ASSISTANT (Temporary) 7/00 - 09/00
Interfaith Medical Center, Certified Home Health Agency, Brooklyn, NY
Collected patient data for Home Health Prospective Payment System.
Performed statistical analysis and produced reports.
RECORDS ASSISTANT (Temporary) 9/98 - 11/98
Wyckoff Heights Medical Center, Human Resources, Brooklyn, NY
Reviewed employees’ performance and evaluations.
Assisted with day-to-day operations in the Human Resources department
Contact this candidate