Sales Manager

Curriculum Vitae

MWALUGHA MSHILA J.H.

BUSINESS DEVELOPMENT-SALES &

MARKETING

Specialist with 22 years profound experience in East Africa

Successful with a veritable sales record of +$600m

Strong business and career pioneering history

CXO endorsement by both employer and client organizations that include regional TELCOs

Personal Dictum: God First. Never Give Up. Passion Pays! Phone: +254-***-***-*** / +254-***-***-***

Email: ********.******@*****.***

LinkedIn: https://ke.linkedin.com/pub/mwalugha-

mshila/31/16b/502

MWALUGHA MSHILA J.H.

Business Development Professional specialized in East Africa market DOB: 1971 October 02

Pastime/Passion: Socializing/Children

Personal Profile/Personal Attributes

Ardently loyal and honest to organization, it’s goals, tasks and brand

Ambitious and innovative: gets results with minimal supervision and resources

Results-driven, logical: uses meticulous approach to achieving tasks and objectives

Extraordinarily positive: Identifies and develops opportunities where none exist

Self motivated, pro-active; a strongly driven go getter with keen business mind to resolve challenges

Excellent interpersonal skills - works well with others, good communicator, great team- worker - adaptable and flexible

Utmost integrity, dedicated, diligent and conscientious - trustworthy and dependable

Self-aware - always seeking to learn and grow

Seeks new responsibilities irrespective of reward and recognition

Emotionally mature; calming and positive temperament; tolerant and understanding Specialism/Strengths

A naturally charismatic leader excellent at planning, communicating, mentoring, delegating and implementing

Effectual leader who thrives on challenges and brave to take calculated risks and tough decisions including personal sacrifice for the collective interest of the organization

Able to work under pressure and ultimately demanding deadlines

Great experience in dealing with customers – both internal and peripheral

Good trainer and mentor with a history of achiever trainees Major Roles and General Achievements

Marasimio Jewelry and Cosmetics Ltd

(September 2013 – December 2014)

Founder, Shareholder and Director

I registered and built Marasimio from scratch to a reputable importer, retailer and wholesaler of cosmetics, jewelry and perfumes with main shops in Nairobi (KE) and Dar Es Salaam (TZ) in less than a 1 year period

Was the director in charge of company operations including finance, administration, business development, marketing and sales

Under my guidance and experience gained from the corporate world and despite the dull economic conditions for SMEs, Marasimio’s market share grew significantly and rapidly to be a beautiful profitable/valuable business that gave birth to a photography/modeling agency in Nairobi and a fully fledged branch in Tanzania. ZTE Corporation (International Marketing & Sales Division V-South Africa Region)

Kenya, Uganda and Tanzania

(November 2002 – July 2013)

General Summary

Made history in ZTE as

the longest serving employee in East Africa and local employee in Africa

pioneer local employee to be appointed Director in Africa region

Official “mascot” for ZTE localization policy after being cited and feted by the top CXO as an outstanding performer

Promoted by merit from Key Account manager to Director in a span of less than 6 years covering the East Africa region

All through was a proven efficient leader that smoothly but rapidly integrated and marshaled both technical and sales team to prepare and present project proposals to prospective clients resulting in positive and fast results.

Reduced competitor influence and profit in East Africa region to the advantage of ZTE market share through a sustained CRM campaign that included implementation of SWOT analysis in the midst of a hostile market environment

As an inspiring “hands on” leader and team player, I effectively interacted with other parts of the company to highly motivate my staff of a varied multi cultural background to unprecedented success by creatively managing tight operations budgets and resources Director-Business Enterprise and Government (KE) 2012-2013

In charge of cultivating and developing business relationships with new and existing TELCOS, government, 3rd party partners and other related customers.

Fruitfully lobbied in having ZTE be re-considered and accepted by Safaricom as a supplier after long absenteeism caused by difficulty due to competitor activity through sustained and relentless implementation of personally crafted CRM initiatives.

Appreciably contributed to ZTE winning major contracts by knocking down barriers to entry and closing deals by personally cultivating close relations with key decision makers in Government to win new contracts thus substantially growing ZTE's market share. Director-Marketing and Business Development (UG) 2006-2012

As the lead marketer, personally developed successful CRM, marketing and sales strategies, coming up with specific plans while adhering to agreed timelines on how to sell ZTE services and products to existing and prospective customers in line with revenue targets based on agreed territory and perceived opportunities with the regional HQ Director.

Achieved a Win-Win view to align business stakeholders to make a compelling value propositions and successfully endorse ZTE's business cases to decision makers in TELCOS, government and government agencies.

Obtained operational statistics including competitor activities that would promote and develop ZTE business including an objective SWOT win/loss analysis.

Despite great market and competitor challenges introduced and successfully marketed first ZTE system equipment and terminals to UG market through XTEL, Uganda Telecom, MTN, Warid and Bharti/Airtel.

Made history by successfully introducing and commercially marketing the 1st dual simcard handset in the East Africa market under the ZTE brand name. Acting Country Director (UG) 2005-2006

Due to non performance for the two years since establishment due to competitor’s hostile activities, it’s dominion of the market, unmotivated staff and other administrative challenges in ZTE UG office, I was appointed as the acting country director (on a temporary basis) in the light of outstanding achievements in my previous postings.

I streamlined business, finance and administrative practices of ZTE Uganda within the first 2 months of my appointment thus enhancing overall efficiency leading to improved KPI rating and favorable office appraisal from ZTE Headquarters.

Due to this achievement, I was confirmed and appointed as Country Director during and within the half year performance appraisal-another first as promotion was based on a yearly appraisal.

During this period I re-established and cultivated customer relations with ALL the main TELCOs, namely MTN, Celtel and UTL that resulted in contracts up to date. Business and Market Development Director (EA) 2004-2005

Made history as the first local staff appointed Director in the South Africa region.

Analyzed and monitored sales activity related to existing customers, pipeline, and prospects; provided accurate forecasts to ensure successful penetration of the market

Cultured good working relations with the key players in Kenya, Uganda and Tanzania including relevant ministries and regulatory bodies thus facilitating ZTE's penetration and increasing brand value and exposure.

This effort resulted in two major first time achievements namely: a) ZTE made history as the 1st vendor to successfully host a high delegation from Tanzanian Government and Tanzania’s Communications Regulator (TCRA) to visit it’s HQ despite several powerful attempts by the competitor to scuttle the invite. b) Internally, became the first local staff to lead such a high power delegation to ZTE HQ, and was cited and feted by the company president in person.

Internally oversaw the expansion and upgrading of ZTE East Africa (Kenya, Uganda and Tanzania) regional offices by attracting, training and retaining a talented pool of staff as part of ZTE global localization strategy.

Supported ZTE Tanzania office to penetrate a difficult market through consistent and well planned CRM initiatives which achieved establishment of solid relations and signing various MOUs with Vodacom, Zantel, Celtel, Dovetel and Quality group. Key Account Manager (KE) 2002-2004

Head hunted and recruited by the then regional HR Director, (currently group HR Director), I was in charge of cultivating relations with key TELCOs and Communications Commission of Kenya (CCK).

Made history as the first Account Manager in the South Africa region to successfully take charge as a leader in turnkey projects resulting in: a) the set up of the first Wireless Local Loop Provider in Kenya namely Flashcom from project crystallization, financing arrangement and set up. b) ZTE participation in the historic Second National Operator bid as part of the top two consortium

Built ZTE brand from obscurity to a recognizable one by arranging various sensitization campaigns; awarded and feted by the company for this.

Established the first CRM blue print for key TELCOs that was successfully implemented to result in the National Optic Fiber project and first Safaricom handset. Skytech Communications Resources Ltd

(March 2000 – November 2002)

Market/Business Development Manager-Telecom dept

Established the telecommunications department from scratch with the MD.

Successfully organized various seminars and Skytech’s participation in various local and international exhibitions resulting in various awards for the company and myself.

Despite complex market challenges, successfully introduced Indian (Bharti and Godrej) and German (CEP and Siemen) line of telecom products through Telkom Kenya and Celtel thus remarkably increasing Skytech’s market share, revenue stream and growth. Sumitomo and Mitsubishi Corporation

(June 1992 – September 1999)

Business Liaison and Development Representative Officer –Telecom, Motor Vehicles Duties included

Telecoms project implementation and follow up for mainly Burundi and Kenya.

Motor vehicle business, CBU import and government tenders follow up

Import, business and market development of new consumer products like water purifiers from Japan, Australia and India

General assistance in office administrative duties

Highly recommended due to problem solving, marketing and public relations abilities that proved useful in winning and implementing

a) The first mobile phone project in Kenya (E-TACS) b) The Kericho Earth Station project

Education:

1993: Basic French ALLIANCE FRANCAISE

1995-1996: Business Administration KENYA INSTITUTE OF MANAGEMENT (KIM) 2002: Leadership and Sales DALE CARNEGIE

2004-2006: Telecommunications and International Business ZTE UNIVERSITY 2002-2012: Regular in-house training at ZTE group HQ, China and Regional HQ, South Africa

Currently pursuing MBA at MOUNT KENYA UNIVERSITY

Referees:

1. Hesse Dong- Group HR Director ZTE CORPORATION HEADQUARTERS-CHINA 2. Tole Mwakidedi- Chairman and MD SKYTECH COMMUNICATIONS RESOURCES 3. Carol Wan’gondu- Former Administrator MARASIMIO JEWELRY AND COSMETICS

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