Manager Customer Service

Logistics Manager/Specialist - Human Resources Manager

Project Management / Asset Management/ Supply Chain Management/Operations Management/

Secret Security Clearance

PROFESSIONAL SUMMARY

More than 11 years of proven experience including, but not limited to, logistical and human resources support to military and civilian personnel. Possess experience in applying principles, methods, and techniques in support of logistical and non-logistical operations. Excel at providing outstanding customer service, able to work with little to no supervision, as well aswithin a team setting.

AREAS OF EXPERTISE

Standard Property Book System (SPBS), Standard Army Maintenance System (SAMS), Standard Army Retail Supply System (SARSS), Property Book Unit Supply Enhanced (PBUSE) System, Unit Level Logistics System- Ground/Aviation/S4 (ULLS-G/A/S4), The Army Maintenance Management System (TAMMS), Yardi Voyager (Property Management software), Microsoft Office (Word, Excel, Powerpoint, Outlook, Access), Type 65wpm, 10-key 11,000 kpm

PROFESSIONAL EXPERIENCE

Training Operations Manager Engineering Professional Services

10/2010 to 09/2011 Fort Gordon, GA

Performed operational duties for the Advanced Leader Course (ALC) Branch of the Regimental Noncommissioned Officer Academy (RNCOA). Re-organized and re-established the workflow in the Operations Area for the ALC Branch. Responsible for maintaining the monthly Barracks Utilization Report (student housing), issuing and hand receipting multi-million dollar equipment to cadre and students, handling the office budget, ordering and maintaining office supplies and equipment. Submitted and tracked work orders for nine buildings. Updated and maintained the ALC Master Training Schedule, the weekly Staff Call Slides, and the Cadre Rating Scheme. Maintained the Key Control System and tracked the Volunteer Support activities completed by the Small Group Leaders and their students. Also re-organized the Personnel Tracker System for 25 cadre members and more than 3,000 ALC students, resulting in 100% accountability of all personnel each month. Received accommodation and praise from the Commandant of the Academy of redesigning the RNCOA Unit Badge, which distinguishes members of the RNCOA from the rest of the units on Fort Gordon.

Property Manager Re/Max Homeowners, Ltd.

05/2007 to 09/2007 Fayetteville, NC

Served as the liaison between the landlord and the tenants. Managed and maintained 100+ properties, insuring that the properties where in first class condition. Advertised vacancies for landlords, accepted rent, and responded to and addressed maintenance issues. Conducted credit and background checks on tenants. Also managed construction, development, and repair projects made to properties. Initiated and participated in litigation with tenants, contractors, and insurance agencies.

Logistics Supervisor United States Army

08/2004 to 12/2005 Fort Bragg, NC

Responsible for the logistical operations pertaining to Class IX parts. Supervised 11 personnel (4 soldiers, 7 civilians). Provided advice on logistic support required to achieve and maintain an effective readiness posture. Tracked and maintained 100% accountability of 70 lines of Prescribed Load List (PLL) resulting in minimal organizational-level downtime for equipment (wheeled vehicles, generators, communications, and small arms). Reconciled problems in the automated supply accounting system. Oversaw the processing and distribution of more than $200k of Class IX repair parts for OIF (Operation Iraqi Freedom) deployment. Instructed and supervised subordinates (military and civilian) in the proper work techniques and procedures. Held additional duties as a Master Driver, implementing a driver’s training program that licensed more than 200 soldiers throughout XVIII Airborne Corps Artillery; and as the Motor Sergeant for two months, maintaining more than $20 million in vehicles and equipment.

Distribution Manager United States Army

07/2003 to 08/2004 Camp Casey, Tongdachoen, South Korea

Served as the principle advisor to the General Supply Officer (GSO) and the Division Material Management Center (DMMC) Chief while providing combat service support to 15,000 US and KATUSA soldiers in 2d Infantry Division. Responsible for the planning, coordinating, receiving, storing, accounting, and issuing of subsistence items valued at more than $10 million. Maintained accountability of $200k worth of mission essential equipment. Reconciled activity records for monthly and quarterly reporting and status reviews. Planned and analyzed operational data and reports to ascertain a degree of conformity with established policies, work standards, and procedural directives. Managed operational readiness floats and controlled critical and reserve stocks.

Administrative Supply Specialist United States Army

09/2002 to 07/2003 Fort Bragg, NC

Maintained contracts, Government Purchase Card (GPC) accounts, helped personnel file Government Travel forms, and advised others on a variety of policy, procedural, and compliance matters related to procurement and contracting. Contacted vendors to obtain quotes amd “budgetary pricing” for equipment and services to ensure proper preparations of estimates. Reviewed procurement requests for accuracy, applicability, and validity. Responsible for unit monthly budget analysis and reconciliation reports totaling $11.8 million in government spending. Provided the logistical support of the 92nd Combat Infantry Brigade’s integration into Fort Bragg. Coordinated housing and feeding for more than 1,500 soldiers with post housing, local hotels, and six dining facilities. Negotiated rental vehicle contracts and coordinated transportation of soldiers and equipment to and from Port of Wilmington, NC, Charleston, SC, and Corpus Christi, TX

Logistics Specialist United States Army

08/1999 to 09/2002 Fort Bragg, NC

Established and maintained stock records and other documents such as inventory, material control, accounting and supply reports utilizing the TAMMS and ULLS-G operating systems. Also responsible for the dispatch of equipment automated and manually. Managed property accountability and unit daily operations. Insured all authorized equipment was on hand or on order at all times. Assisted in the Equipment Readiness Reporting. Processed requests, managed reconciliations, researched report of discrepancies, and provided customer service. Responsible for all automated data processing for over 150 lines of stock and 75 requests for supplies per week. Researched customer requisitions and performed follow-ups using the FINLOG, FEDLOG, and ILAP systems. Reviewed and verified quantities received against bills of lading, contracts, purchase requests, and shipping documents. Produced regular assessments to ensure authorized inventory levels were maintained and available to support the unit garrison and wartime missions.

EDUCATION

Associate of Science in Business Administration Colorado Technical University/2014

Bachelor of Science in Human Resources Management Colorado Technical University/2016

CERTIFICATES

Business Fundamentals Colorado Technical University/2014

Reutilization/Marketing US Army/2003

Manager Development US Army/2003

Supervisor Development US Army/2003

Support Operations US Army/2003

Automated Logistics Specialist US Army/2000

Unit Level Logistics System –Ground (ULLS-G) US Army/2000

The Army Maintenance Management System (TAMMS) US Army/2000

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