Sales Management

AMIT RANJAN

SAP SD (Certified) Order-to-Cash Functional Consultant

SUMMARY:

Experienced Functional SAP OTC & SD/LE Consultant having around 10+ years of SAP Consulting in SD and OTC Functional Consulting and Training experience with 13 years of strong domain expertise across various consumer durable/electronics/Services/Pharma/Material Handling/Cement/Automotive industries at various levels in sales / marketing / commercial / service aspect of various multinational organisations.

Areas of Expertise

SALES & DISTRIBUTION

ORDER – TO – CASH

LOGISTICS EXECUTION

PM/CS

PRICING

SD EXPERTISE - Order-to-Cash Management – Contracts – Delivery Management – Billing –Accounts Management – Pricing – Billing Due List – Billing Plan Types – Output Types- Incompletion Log – Item Category Determination – Sales Doc Types – Contracts – Rush Order- Cash Sales- Partner Determination Procedure)

Extensively worked on Customising the entire sales cycle from Pre-sales to Billing stages creating and testing for each document types Item category and schedule line category docs.

Experience in Integration of SD with PM & CS (Service Orders/Equipment Master)

Good Experience in activities related to creating business blueprint document, Gap Analysis Customising in all the areas of Customer Relationship Management, Testing, Integration

Pricing Full Functionality Expertise /Condition Technique/Pricing Procedure/Condition Update

Worked Extensively in Logistics Execution of SD Module – Picking/Route Determination/Shipping Types/Freight etc

Very good understanding of SAP Order-to-cash /LE Functionality with interfaces with FI/MM specially in area of Account Assignment and Determination

Good Understanding of Integration with MM/FI/CS and working knowledge of CRM

End-to-End Implementation for SD module commencing from Pre-Sales to Accounting

Excellent knowledge of Master Data – Customer/Material/Condition/Output Master data

Worked as Lead SD Consultant in various industries across countries

Good experiences in user training and conducting SD training session.

Conducted over 30 academic Trainings on behalf of SAP-Asia with very high evaluated scores.

SAP

SAP CRM 7.0 CERTIFICATION Siemens Information Systems Ltd (07/2010)

SAP SD R/3 4.7 CERTIFICATION Siemens Information Systems Ltd ( 03/2005)

Educational Qualification:

MBA (Specialization in Marketing) from IIBM, Patna. ( 09/1988)

Bachelor of Arts (Hons.) Eng from Magadh University. ( 04/1986)

Work Experience: SAP Project Management & Trainings – 10+ Yrs

: Domain Expertise (Sales/Mktg/Branch Head)- 13+ Yrs

Indusrty ( Manufacturing/Supply Chain/Consumer Durables/Services)

SAP SD/OTC Consultant - Techno Talent Inc, USA

SAP SD Consultant - Scadea Solutions Inc. USA

Business Analyst - Dhaksha Technologies Inc, USA

Sr .Consultant – Lithan Genovate Pte Ltd, Singapore(A Sap Partner Co)

SAP Consultant – Siemens Information Systems Ltd, India

Work Experience: Domain (Non-SAP)

Sr. Business Mgr @ Akai Consumer Electronics Ltd

Branch Manager @ JVC (Victor Company of Japan).

Branch Manager @ Thomson Consumer Electronics Pvt. Ltd.

Area Manger @ BPL Ltd

Sr. Sales Executive @ Godrej & Boyce Mfg Co. Ltd.

PROJECT HIGHLIGHTS - SAP

Client - AESCULAP Inc. USA

St. louis, MO (June 2015 - Current)

SD Solution Consultant for various Complex Scenarios in line with the Warehouse Activities

Gathering Requirements across different Divisions ATS/CS etc

Blue Printing for the SD module in line with the business

Listing Scenarios based on the current and future process of the Business

Configuration for Consolidated Customer Orders/ Near- By Customer/Rush Customer Orders with specific Delivery Patterns

Configuration and Customizing for Sample /Consignments and Free-Of-Charge Delivery Orders

Setting up of Route/Route Determination/Route Schedule using Factory Cal and Shift

Proposing and showing Prototype for all the Scenarios by arranging Work Shop Sessions across divisions

Handling all issues related to Sales and Distribution Module but integration with FI and MM

Delivery of Solutions based on Minimum Development and maximum Configuration across all areas

Setting Up of Availability Check in a very Complex Business Scenario along with Future Dated Orders

Imparting Training to IT and Business Department of the Organization along with Key Users both in Center Valley (PA) AND St. Louis, Missouri

Client – Owens & Minor SAP SD/OTC Consultant

Richmond, Virginia) (Dec 2014 - May 2015)

SD/VISTEX issues to be resolved for Current Plant

Identify the best Practice for Implementation and Support in SD and Vistex

Logistic Execution issues i.e Route Determination, Picking,Transfer Orders etc

Preparation of Current Functionality and Resolving Tickets based out of SD/VISTEX

Deck for Order to Cash scenario with Quotation Management

Pricing Details of SD Configuration changes

Imparting Training for Business Users

Preparing Training Document for SD/VISTEX functionality

Resurrecting the Current Process of Claims Management in Vistex

Quotation Management/Order Management Process

Shipping and Billing Issues Resolution

Client - TOYOTA USA (HQ .Columbus,IN) TMHG – USA (No 1 in USA for Forklift Trucks)

SAP TELEMATICS EXPERT – Functional ( SD/CS/PM)

May 2014 - Nov 2014

Roll out of Telematics – Fleet Project for its Forklift Trucks with a Telematics Device

Requirement Gathering from Business Stakeholders/Committee Members etc

Module In-charge for PM/CS & SD Design/Approval/Configuration/Training etc.

Two Third party System Integration with SAP – CaLamp and ID System

Design for both Toyota Mobile and Toyota Complete Scenarios

Responsible for Setting up Telematics Device Master Data

Responsible for Order – To- Cash Functionality of SD Module

Design and Configuration of Entire cycle from Device Master to Billing (SD)

Setting Up Variant Configuration with respect to Equipment Master Settings

Setting up Client Workshops for TO-BE Business Process

Configuration for Order-To-Cash Scenarios (8 Scenarios in total)

Entire Configuration and Testing of SD PRICING Functionality

Dependency writing for Pricing in Variant for different buckets ie. Toyota/Non-Toyota

Interacting with Technical Team and BI Team for Data Analysis

Setting up Notification Types/Catalouge Profile/Tasks/Activities etc

Configuration of Debit Memo Types/Item Category for Configurable material and Billing Type

Contracts/Order Types/Item Category/Billing Types/Billing Plans/Order Related Billing

Different Order Types for different Business Scenarios.ie Toyota Owned Trucks/Non –Warranty Trucks etc.

Preparing Documentation for Configuration and Imparting Training to Business Users

Account Determination Configuration

Client – LINDE GROUP, USA (World Leader in Gas/Hospital Supplies/Packaged Cylinders etc) Murray Hill,NJ USA Nov2013 - April 2014

Order-to-Cash Business Solution Provider

Expertise in Contract Management/Quotation Management/Order Management/Billing Management/Service Management (CS)

Configuration related to SM/SD scenarios of the Organization in USA and Canada

Customization related to Service Notification/Service Order/Main .Plan/Confirmation/Resource Related Billing

SD-SM Integration points/Service Order/Service Notification/Equipment Master etc Configuration

DIP PROFILE Configuration

Resource Related Billing Configuration/Testing/Documentation

Testing entire End-to-End Process of all Seven Scenarios with Business (Starting from PM-CS-SD)

Creating Functional Specs for Outputs for various divisions

Worked on Reverse Logistics Management

Master Data Configuration execution along with Item Category-Dales Doc Types-Assignment

Copy Control Configuration at all levels

Designing Test Scripts for User Testing/Integration Testing

Service Orders/Service Notifications/Service Confirmation/Warranty Process/Sales Order/Invoicing/Account Determination/FI Integration

Sales Order Type/Contract Types/Billing Type/Copy Control

Shipping and Transportation set up – Picking/Packing/PGI

Billing Plan- Milestone Billing/Periodic Billing Configuration

DHAKSHA TECHNOLOGIES Inc -USA June 2011 - Nov 2013

Client : LEAR Corp, Michigan - SAP SD LEAD ( JAN-2013 - Mar-2013)

Gathering Business Process information and scope of the project for Blueprinting

Creating AS-IS document based on the current Business Processes

Creation of full documentation of the workshop for TO-BE business processes

Involved in creation of Blue Print document for both US,Mexico and Canada operations

Designing the overall SD and Shipping Processes of Lear Corporation

Client : NMHG Inc. - SD Functional Logistics Consultant - Greenville, North Carolina

NTT DATA (Implementer) For (NACCO MATERIAL HANDLING GROUP) AMERICAS HQ – SAP SD/SM/VC Lead (Contract Management/Billing Management/Customer Service/Material Management) (Mar’12 to Nov ’12)

SAP SD - Contract Billing Processing- Mapping the Entire Processes from Contract to Billing for both US & Canada

Involved in Business Blueprint Document Creation/Functional Specs/Test Scripts/Configuration Document

Responsible for Entire Configuration of different Complex Business Processes in To-Be- Process

Interacting with Off-Shore Technical team for Objects/LSMW/Enhancements/Functional Spec etc.

Customization related to Variant Configuration – Class/Characteristics/Values

Material Determination/Material Inclusion/Exclusion Customization

Contract Management with Pass Thru Credit and Debit Memo Cycle till Accounting

Material Master Configuration/Inventory Management/Vendor Master/Management

Configuration of LE – Transfer Order/Confirmation/PGI/Transportation Management

Equipment Management/Serial No /Location Integration for all the Processes

Customer & Dealer Billing depending upon the Different Processes

Fixed Billing /Time and Material Billing Processes along with Pass Thru

Integration with PS – For Assembly Processing

Creation of Finished Product with Assembly Process/Configuration of Requirement Class/Requirement Type

Output Type Determination at Proforma as well as Final Billing Level with Smart Forms

SM Configuration – Service Order/Service Notification/Maintenance Plan/Resource Related Billing

Creation of New Pricing Fields to map a Complex Pricing Matrix

Non-Billable/Billable scenarios configured as required by the Customer

Text Determination/Partner Determination Scenarios to map various Trucks of the Organisation at various Location to be serviced by various dealers

Billing Plan Configuration in all the processes along with Contract- Milestone Billing

Extensive Pricing Configuration to map the Complex Pricing Matrix based on Component key/Model Number/Call Types and Mark-Ups

Worked on Revenue Recognition areas of Billing along with Billing Plans

Consolidated Invoice Creation/Avoiding Invoice Split as per different Contract to Billing Processes

Creation of Customer Hierarchy for reporting of Customers at particular Location

Serial No Copying from Equipment Master to the Main item Description Line-Item and Model Number also at the Line Item field

Configuration for Changing Paid Claim from Billable-to- Non-Billable

Generation of Billing Due List according to Selection Criteria i.e location etc.

Creation of Billing Document with Deferred Revenue

Setting Up GECC and Preventive Maintenance Contracts

Setting Up Invoice Combination/Incompletion log/Output Types with Smart Forms

Parent and Child Material Configuration with Pricing at the Parent level

PROJECT: CLIENT – SCMC(Singapore Cement Manufacturing Corp) SD/VC- Team Lead (June’11 – Feb’ 12)

Was Involved in structuring the Pricing as to automatically calculate Prices based on Bag (tonnes) based on different Customer and Transporters

SD/PS Integration with BOM/Make-to-Order Configuration/Production Order-Sales Order

Creation of Sales BOM – Master data and its explosion in Sales Order as per the requirement/MTO Scenarios

Identification of Customers and Business Partners by Company Code also through documents in ECC i.e Invoice created in ECC

Step-By-Step Customization of Variant Configuration for Different Pricing of different products

Involved in Design/Customization and Testing of the business Processes commencing from Enterprise Structure, Master Data, Shipping, Billing, and Account Determination/Lean WM sub modules and its integration

Identifying Business Transaction to be used in the document flow as follow-up transactions for interaction objects

Identification and Configuration of LE – Route/Route Determination/Lean WM/Shipping Types/Transfer Order Confirmation/Packing

Step-by –Step Configuration for EDI Integration

Representing both the Business users and the IT department of the company and bringing them together at the same table during the entire phase of the implementation

Customizing the entire Procedure for Partner Determination/Material determination/Free Goods Determination/Route Determination and Billing Plan determination with Accounting interface

Creation of Quotation/Conversion to Order/Shipping Point Determination/Picking/PGI processes

Customization of Billing Types/Order and delivery related Billing/Billing Plan determination

Loan and Return Processes mapping in SAP SD based on Consignment Issue and Complaints

Customized Settings required for Condition Technique by Assigning of Condition Types to Pricing Procedure, Access Sequence to Condition Types, Condition Table to Access Sequence and Assigning Pricing Procedure Determination

Maintain Material Master/Condition Master/Customer Master/CMIR/Output Master

User Training and UAT completion

Involved in user Testing at all stages with the Business users

Unit and Integration testing of all processes

LITHAN GENOVATE PTE LTD, Singapore June 2007 - May 2011

PROJECT HANDLED: SAUDI AIRLINES - Jeddah ( Nov 2010 to May 2011)

SAP/CRM/SD – TEAM LEAD (Training – CRM Billing – SD Pricing/VC)

Conducted 20 weeks of SAP CRM & SAP SD user facilitated workshop to create awareness and key functional processes of SAP CRM & SD

Responsible for system integration between SAP CRM and SAP ECC

Worked with Centre of Excellence (COE) team for implementation of SAP CRM 7.0 and SD

Configured Pricing with integration to SAP CRM Pricing/Conditions in Leasing

Involved in detailed design and Functional Specs and Business Blueprint Docs

Performing User Testing with different Test Scenarios along with integration testing

Assisting Technical team for Data Migration for both Inbound and Outbound Interface

Involved in Customizing of SD Contracts and its execution till Billing Processes

Involved in SAP CRM Service Management/Billing vis-à-vis to Contract Management

Creation of Service Request within Interaction Center/Complaint Management/Credit memo generation as a follow up activity etc.

Creation of Variant Configuration – Classes/Characteristics/Values/Dependency/Pricing

Trouble Shooting – Delta Load (ECC to CRM)Checking for Queue Entries/Middleware flow trace/Checking for Short dumps if any/Realignment of data through subscriptions

Providing Customers with Personalization for both B2B/B2C scenarios

Configuring Quotation/Order Management/Shopping Basket Management/Loyalty Management

Instrumental in guiding Configuration of SAP CRM Sales, Marketing, Service Order Management

Transfer of Business Partners in SAP CRM to SAP ERP

Handled user requirements and map the same to SAP CRM

User training imparted for both SAP and CRM

PROJECT HANDLED: Coca-Cola Singapore (June2007 to Oct 2010) SAP SD Consultant

Identifying Requirements to map the scope and entire logistics processes of the company for SAP SD

Worked in the area of Order Management/Logistics Execution/Invoicing/Pricing/Billing and Accounting Interface

In-charge for entire Configuration of End-to-End Processes inclusive of Dealer and Franchisee Management with Order-To-Cash Process with special emphasis on Pricing

Defined and Setting up Master data in all the areas of Customer/Material/Condition and Output

Shipping Point determination/Assignment/Delivery relevance set up

Extensively involved Quotation Management/Referencing/Document Types settings

Item Categories set up/Item Category group/Determination of Item Categories

Defining Partner Determination Procedure for Campaign Execution, Choosing Partner functions for the Partner Determination Procedure

Involved extensively in Defining Order Type/Delivery Types/Billing Types and subsequent Item Categories and Schedule Line Categories

Involved in Route Determination in Logistics Execution, Delivery Priority, Partial Delivery Agreement

Customization of Rush Order/Cash Sales/Consignment Issues and Consignment Pick up

Created Material Determination, Material Listing and Exclusion with specific rules

Quotation Management Functionalities- Info about Existing Quote/Validity/Completion/Sales Probability etc

Setting up Incompletion Log with Incompletion Procedure and Status Management

Setting up Pricing Procedures/Condition Record/Condition Type/Condition Tables

Customization for Logistics Execution Process starting from Delivery Type/Picking/Packing/Lean WM

Text Determination Procedure, Text Types both at Header and Item Level at Order and Billing phases

Involved in SM Configuration – Service Order/Service Notification/Service Confirmation/Claims

Setting up Contract Types/Value Contracts/Validity and References/Limiting products in a Contract

Adding new fields for Price determination and execution

Copy Control Settings Configuration – Copying requirements/Data Transfer Routines etc

Creation of Condition Maintenance and Determining Pricing Procedures

Account determination settings- G/L Account set up as per the requirements

Involved in Customizing settings in Condition Technique

Configuration of Customer specific Quotation type according to the business scenario

Creation of condition types, condition records, Condition Maintenance Groups

Defining Availability Check in Sales Order- Customizing settings for the same

Maintaining Customer Material Information Record for specific Dealers/Distributors

Maintaining Sales Information System – Characteristics/Key Figure configuration etc

Testing each scenarios extensively individually and also integration testing with MM/FI

Involved in resurrecting Business Blue Print Docs /Creation of Configuration Docs/Test Scripts/Functional Specifications/OFF-shore Technical team supervision

SAP CONSULTANT - SIEMENS INFORMATION SYSTEMS LTD (Jan 2002 to May 2007)

Client : LAPP India (a subsidiary of LAPP, Germany)

Role : SAP Consultant – CRM(Org.Management- Business Partner) Jan 2007 – May 2007.

Review existing Sales and Distribution process applications and identify applications suitable for SAP CRM implementation of CRM Sales

Creating Organisation Structure in SAP CRM

Creation of Transaction Type/Maintaining Item Category Determination and Setting up Copy Control in Quotation Management

Setting up Business Partner Master Data and BP roles, Role Categories and Classification

Assigning General Attributes to Organisational Unit for creation of Organisational Structure

Customizing Settings for Automatic Determination of Organisational data

Setting up Determination Rules and Profiles in Organisation Management

Worked extensively in Org Management and BP roles

Client : GTN TEXTILES, India

Role : SAP Consultant - SD Oct 2006 – Dec 2006.

Review existing applications and identify applications suitable for SAP SD ECC6.

Involved in version upgrade from 4.6 to ECC 6.0.

Provide a road map to achieve the same along with recommendations.

Requirements gathering, design, build / test and deploy.

Providing with the list of activities related to SD processes esp. delivery. And engage with the Finance Team and ABAP Team.

Setting up the new templates for the technical team for enhancing certain non standard business processes required in the new environment

Generating Reports from the functional perspective. Using Information System for the same.

Customizing certain process in Availability Check for having availability check in sales.Reports for orders.

Setting up Variant Configuration by assigning dependencies to Characteristics and Values

Setting up Bill of Material Master data for different pricing structures for main and sub-items in a sales order

Client : WorldSpace Corporation, USA

Role : SAP SD Consultant.( Order-to-Cash Management- Shipping/LE –Pricing- Billing-Complaints) Feb 2006 – July 2006

Review existing applications and identify applications suitable for ECC6.0

Responsible for gathering information from client of the existing processes

Engage with the client in the early stage of the project and define the scope and charter of the project to identify the scope, responsibilities and risks.

Configuring the entire Business Process of Customer Order Management Cycle.

Creation of Document Types based on the sales and distribution process of the organisation.

Creation and customisation of various document types like Quotation, Sales Order, Delivery docs, Billing documents along with various Item Categories

Configuring Automatic Determination of Item Category, Account Determination and Free Goods Determination, Route Determination and Shipping Point Determination

Entire Logistics Execution Configuration Creation with Freight Cost/Shipping Type/Handling Unit Management

Expertise in preparing the Enterprise Structure of the Organisation

Detailed Master Data Configuration with special emphasis of Customer Master, Output Master, CMIR, Bill of Materials Master data.

Creation of Pricing Procedure through Condition Technique, Maintenance of Condition Records, Condition Types, Access Sequences, Condition Table and Pricing Types and Reports

Setting up Statistical Condition Type and its categories definition for Cash Discounts and Profit Margin

Checking and Configuring Billing types for direct integration with FI(Accounting Docs)

Carried out successful unit Testing of various processes and Integration testing with other modules mainly with MM,FI&PP.

Mapping the process of Complaints processing with Returns, Invoice Correction, Credit Memos and Invoice Cancellation

Trained Key users across the country for executing various processes of sales, shipping and Billing

Created Functional Specification and Business Blueprint documents to execute the entire SD process of the organisation

Client : MicroLabs ltd

Role : SAP Consultant. (SD)(Copy Control – Sales in SD – Rebates/Value Contracts) May 2005– Dec 2005.

Company Profile: MicroLabs Ltd is a leading multi-faceted drug manufacturing organisation with 9 oral formulation plants, an injectable unit, a bulk drug facility,4 overseas offices, a strong distribution network and over 5000 dedicated employees. In addition to above, MicroLabs also has a state-of-art facilities and R&D centers with international standards in Bangalore.

Engage with the client in AS-IS study and requirement analysis., weekly reviews and steering committee presentations.

Recreation of Document types mapping different processes of the organisation

Item Category Determination, Schedule Line Category Determination Configuration

Customisation of Copy Control Methods at Header, Item and Schedule Lines level

Using Copying Requirements, Routines and Switches.

Carried out rigorous testing for all the major process for customer order management cycle.

Created Process Sheets for material determination, material listing and material exclusion scenarios.

Proposing SD output using Condition Technique thru Output Determination Procedure

Creation of Price Reports/Pricing Procedure/Value Contract

Analysing Rebate processing and activation of pre-requisites for smooth functioning of Rebates.

Client : TIMKEN

Role : SD Functional Analyst(Availability Check- Billing) Dec 2004 –April 2005

Work involved in SD Configuration and writing the functional specs in the area of Deliveries and Invoicing, Material Listing and Exclusion, Material Requirements Planning and Transfer of Requirements and Availability Check.

Backorder Processing

Billing Configuration – Billing Plans – Billing Due List – Delivery Related Billing.

Work involved in the area of configuration and functional analysis in the area of Rebate Agreements, Accruals and the Settlement process.

Client : Siemens Westinghouse Jan 2002 – Nov 2004

Role : SAP SD Functional Consultant (Team Lead) (Order Management – Pricing - Credit Memos – Billing – Document Types)

Business Blueprint Phase:

Studied and analyzed different business processes related to SD in the existing business environment of the company

Preparation of gap analysis document.

Preparation of Process flow documentation - Business blue print.

Realization Phase:

Worked as a key team member on SD module to configure the various modules.

Definition and assignment of enterprise structure - Sales Organization, Distribution channels, Divisions, Sales areas, Sales groups Purchasing Organization, Storage Location & Warehouse

Configured sales document types and assigned to item category groups.

Defined copy control rules & In-completion control for Sales documents.

Configured Order Management processing procedures.

Configured order types for customer inquiry, customer quotation, sales orders, delivery orders and billing documents.

Configured scheduling agreements, customer contracts, third party sales and Consignment stocks

Worked on special sales orders.

Configured cash Sales process.

Worked extensively on pricing procedures.

Created different conditions Tables

Defined different condition types and access sequences

Configured different pricing procedures and assigned to the respective document types.

Maintained price relevant master data Fields

Configured pricing agreements

Configured free goods pricing procedures.

Defined and assigned partner determination procedures.

Configured Credit and Debit memos.

Configured Rebates Accrual and Settlement of Rebates with both final and partial settlement.

Fully integrated SD module with FI, MM and WM.

Fully involved in writing Functional Specification for OTC Business Scenarios

Configured Incompletion Procedure at Item level at various levels according to business requirements

Defined routes and route determination procedures, Shipping Type, Lean WM, Packaging in Delv

Configured settings of IDOC Processing in Source and Destination (Segment Creation/Basic Idoc Type/Message Type creation etc.)

Integration and Testing phase:

Prepared Configuration room pilot documentation for various business scenarios with system integration with various modules.

Go-live and post implementation phase:

Planned for data migration from legacy system to production system.

Data transfer of material master, Customer master, standard prices, discounts structures from legacy system to the Production system using the BDC Data transfer utility.

Trained key users on different business scenarios and prepared user procedure manual.

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