Banking Credit Card Specialist & Accounting Finance Expert

Vianca S. Duval

**** ** **** ******, *** *-A, Miami, FL 33145 • Tel: 786-***-**** • Email: *******@*****.***

PROFILE

Solid team player with a positive attitude

Dedicated, enthusiastic, organized, proactive, responsible, with managerial experience and a solid understanding of the dynamics of the Credit Card business including payment industry solutions

More than 20 years of experience working with Bank Card Operations

Exceptional adaptability to change

PROFESSIONAL EXPERIENCE

2013 – 2015 Banco do Brasil Americas

Bankcard Operations Specialist

Reconciliation and clearing of the Credit Card and Prepaid Products on a daily basis.

Responsible for producing QMR and Visa Certificates in a quarterly basis.

Actively performing numerous analyses and special requirements for the Finance Department.

Responsible for completing a summary of the operational data with the portfolio of statistics for Senior Management.

Reporting quarterly Bankcard Operations for VISA Credit and Debit Cards.

Coordinating with the Credit Card and Pre Paid Card Processors to resolve operational issues, enhance operations, and create new features and functionality.

2000 – 2011 Banco de Reservas de la Republica Dominicana

Interchange & Claim Manager/ Operations Manager

Established the Interchange & Claims Department by creating organization and strategic procedures.

Administering and resolving client complaints to guarantee a positive customer experience.

Conducting new system procedures to increase productivity and customer satisfaction.

Responsible for managing the training environment and evaluating employee performance.

Conducting projects to enhance the financial reporting software system.

Managing teams that assess operational system errors in 215 offices countrywide.

1998 – 2000 Banco Metropolitano, S.A.

Interchange Supervisor

Responsible for clearing payment products and enhancing settlement procedures for the Visa Network while respecting the business guidelines

Responsible for reviewing and generating reports to manage, budget, and resolve financial complications related to the Credit Card and Pre Paid Card Departments.

Implementing specific procedures for different departments and different units to increase efficiency.

1993 – 1998 Banco Popular Dominicano, S.A.

Finance & Interchange Officer

In charge of daily reconciliation with different networks such as Visa, MasterCard, and Diners Club.

Managing events through the Interchange Department.

Recommended and trained in arbitration by Visa & MasterCard (issuer & acquirer) to provide specialized chargeback functions and operational industry mechanics.

Attentively analyzing customer claims for Visa & MasterCard through Laws, Manuals, and Quick References.

EDUCATION

2012 QuickBooks for Business Beginner & Intermediate

DORAL CHAMBER OF COMMERCE

Doral, FL.

2004 Master in Business Finance Management

UNIVERSIDAD DOMINICO-AMERICANA

Santo Domingo, Dom. Rep.

2001 Modular Program of Management Development

INTERNATIONAL CONSULTING AND TRAINING FOR PRODUCTIVITY, CORP. (INCAT)

Santo Domingo, Dom. Rep.

2001 Management Techniques & Marketing Banking

INSTITUTO SUPERIOR DE PSICOLOGIA INDUSTRIAL DOMINICANA (INSPID)

Santo Domingo, Dom. Rep.

1992 Bachelor in Accounting License (CPA)

UNIVERSIDAD AUTONOMA DE SANTO DOMINGO (UASD)

Santo Domingo, Dom. Rep.

ADDITIONAL SKILLS/TRAINING/INFORMATION

Multilingual: English and Spanish.

Received “Excelencia Popular” award in 1993, for personal contribution to Banco Popular Dominicano

Travelled throughout Latin America and the United States

Proficient with a vast array of concepts and technologies such as Microsoft Office Suite, Word, Outlook, Excel, and PowerPoint

Exceptional knowledge of Credit Card Systems and Credit Card Processing

REFERENCES:

Brayan Peralta, Cellphone 786-***-**** - Visa International, S.A.

Veena Rajpal, Cellphone 954-***-**** / 305-***-**** – Maxim’s Tax Multiservice, Inc.

Alejandra Muñoz, Broker Office Phone: 305-***-**** – Positive Realty, Inc.

Aydee Ramirez-Comas, Cellphone 305-***-**** – MasterCard Worldwide, Inc.

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