Patrina Smith

Store Manager - Allied Financial Services-Check

Toledo, OH

acrujw@r.postjobfree.com - 419-***-****

Highly motivated, skilled and educated in community service who graciously handles and resolves challenging client issues. Driven to consistently deliver exceptional client support with a passion in the field of addiction and domestic violence. WORK EXPERIENCE

Store Manager

Allied Financial Services-Check - Toledo, OH - October 2014 to Present In charge of the daily operations of the store.

Process installment loans and payments for the clients we service. Give financial advice concerning repayment of loans. Maintain all cash and deposits of the stores profits. Responsible for all marketing aspects of the store to build up clientele. Supervise all Customer Service employees for the store. Supervised staff of associates and provide training to new hire store managers. Compiled financial reports pertaining to cash receipts, expenditures and profit and loss. Discovered major instances of fraud, embezzlement and large balances due. Proposed and published metrics and KPIs to be incorporated into the monthly financials and scorecards.

Reviewed collection reports to determine the status of collections and the amounts of outstanding balances. Recommended loan approvals and denials based on customer loan application reviews.

Submitted loan applications to the underwriter for verification and recommendations. Successfully closed an average of 30 loans per month. Reviewed and edited loan agreements to ensure accuracy. Complied with regulatory requirements, including the Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.

Conducted UCC searches and created environmental reports as part of the loan process.

Maintained friendly and professional customer interactions. Division Manager

Quantum Inventory Service - Toledo, OH - June 2010 to June 2010 Division servicing all of Northern, Central Ohio, and Southern MI. Analyzed and reviewed cost reports and communicated final results to suppliers. Reported internal control issues to management and supplied comprehensive recommendations to mitigate the associated risks.

Communicated audit results to upper management through written reports and oral presentations.

Articulated audit findings, risks and detailed recommendations to upper management. Met with clients to identify and assess business controls, risks, process gaps and work flow inefficiencies. Assistant Area Manager

RGIS - Maumee, OH - March 2002 to September 2009

Responsibilities included conducting inventories for Sam's Clubs and Wal-Mart Department Stores in the state of Michigan.

Supervised a team of more than 50 auditors to complete required inventories. Completed required paperwork and dealt extensively with Wal-Mart and Sam's Clubs management.

Supported management through risk identification, control testing and process improvement procedures.

Supervised and coordinated projects for external auditors and examiner evaluations. Analyzed and reviewed cost reports and communicated final results to suppliers. Reported internal control issues to management and supplied comprehensive recommendations to mitigate the associated risks.

Communicated audit results to upper management through written reports and oral presentations.

Articulated audit findings, risks and detailed recommendations to upper management. Met with clients to identify and assess business controls, risks, process gaps and work flow inefficiencies. Tax Professional

Jackson Hewitt Tax Service - Toledo, OH - 2002 to January 2002 Seasonal during peak tax season.

Responsibilities included preparing federal and state income tax returns, processed and issued checks for rapid refunds or assisted refunds.

Advised clients of their most advantageous ways to file. Opened up Roth and regular IRA accounts for our clients. Filed tax returns and prepared governmental reports in compliance with strict standards.

Computed taxes owed by applying prescribed rates, laws and regulations. EDUCATION

Associate of Arts in Psychology

Owens Community College - Toledo, OH

SKILLS

Staff supervision Self-starter Flexible schedule Domestic violence prevention Team player Types 65 WPM Organized Disadvantaged youth programs Computer-savvy Substance abuse expertise Goal-oriented Mental health treatment programming Reliable Intakes and assessments Effective team leader Case planning Domestic violence prevention Experience with foster care youth Case Management Basics training Microsoft Office Inventory management aptitude Financial reporting

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